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ORGANIZATIONAL
COMMUNICATION
MOHAMMAD ERRIK MAULANA
NUR BASUKI RAHMAD
PRE-TEST
Organizational communication is
a process communication within a group. (T / F)
Organizational communication is a subfield
of general communications studies and is often
a component to effective management in
a workplace environment. (T / F)
Convincing people is easy when it is supported by non-
verbal communication. (T / F)
Conveying messages is effectively delivered if we avoid
the conflict. (T / F)
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The example of downward communication are job instructions,
procedures and practices information, feedback, and
indoctrination (T / F)
Upward communication is the communication from higher to
lower levels of the organization (T / F)
Rumor, gossip, and chat are the example of grapevine (T / F)
Grapevine brings more advantages to organization than the bad
effects of it (T / F)


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RATIONALE
Communication within organization is important thing in
the world. People usually gather in group to express
ideas and heart. Thus, people must learn to speak well
and effectively during communication in organization.
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LEARNING OBJECTIVE
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Defining Communication
Communication within organization
Patterns of communication
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DEFINITION
BUSINESS DICTIONARY
(Goldhaber, 1993; Samson and Daft, 2009)
(Dwyer, 2009; Samson and Daft, 2009).
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DEFINITION
A process by which activities of a society are collected
and coordinated to reach the goals of
both individuals and the collective group. It is a subfield
of general communications studies and is often
a component to effective management in
a workplace environment. (www.businessdictionary.com)
DEFINITION
Organizational communication is defined for this
study as the process whereby people share
information relating to the organizations goals,
functions or operations. (Goldhaber, 1993; Samson
and Daft, 2009).



DEFINITION
Organizational communication has a number of
dimensions. Messages are shared vertically (upward and
downward) between hierarchical levels in an
organization, as well as horizontally among people at the
same level and interactions occur via formal and informal
channels. (Dwyer, 2009; Samson and Daft, 2009).
Principal
Vice Principal of
Curriculum
Curriculum
Bureau
Vice Principal of
Students Affair
OSIS Advisors
Students
Activities Units
Vice Principal of
Public Relation
Job Training
Bureau
Job Vacancy
Bureau
Vice Principal of
Logistic
Inventory Bureau
Coordinator of
Administration
Staff Janitors
Treasurer
Management
Representative
Committee of
School
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COMMUNICATION WITHIN ORGANIZATION
COMMUNICATION WITHIN ORGANIZATION
Produced convincing messages
Using simple words
Support with aspects of non-verbal communication
Body language ex. Debate of President candidate
Clothing ex. Job interview, President campaign
Voice ex. Elvis, Mario
Space and distance ex. Putin-Bush, Blair-Bush
Using statistics ex. Hattas explanation in debate

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Convey messages effectively
Using simple words
Avoiding conflicts
Gender ex. Woman-man with different approaches
Diversity ex. Different culture different view
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COMMUNICATION WITHIN ORGANIZATION
PATTERNS OF COMMUNICATION
External Networks
Channels that carry out
information from within
the organization to
outside the
organization, or those
networks that carry
information from
outside to inside the
organization
EXTERNAL AND INTERNAL NETWORKS
Internal Networks
Any channels within
the organization that
carry information

Can refer to
interdepartmental
routes and
intradepartmental
routes
PATTERNS OF COMMUNICATION

Formal Networks
These are the official,
appropriate channels for
people to follow when
relaying information
It conforms to the corporates
organizational chart
This chart indicates who is to
report to whom and what the
appropriate chain of
command is in organization
Informal Networks
Those channels that
carry information on
routes that are not
prescribed by the
organization
FORMAL AND INFORMAL NETWORKS
REFERENCES
Goldhaber, G.M. (1993), Organizational Communication
(6e). Brown and Benchmark, Madison.
Gamble, M & Gamble, T.K. (2005), Communication
Work. McGraw-Hill, New York.
Samson, D. and Daft, R.L. (2009), Management (3e).
Cengage, South Melbourne.
Dwyer, J. (2009), The Business Communication
Handbook (8e). Pearson Education Australia, Frenchs
Forrest.
www.businessdictionary.com/definition/organizational-
communication.html
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