Non Verbal Communication

By Ms. Reema Negi

Non Verbal Communication

Non-Verbal Comm. means all communication

that involves neither written nor spoken words
but occurs without the use of words

ll e!ternal stimuli other than spoken or written

words and including body motion"
characteristics of appearance" voice and use of
space and distancing.

No substitute for verbal

Only supplements/reinforces

Efficiency in non verbal makes up the

deficiency in verbal.

More Impact

! verbal "#! vocal $$! nonverbal

Non verbal Communication

#$N%&$C& %tudy of body movements
spects
&
'ersonal
ppearance
&
(acial %!pression
&
'osture
&
)esture
&
%ye Contact
&
*ouch

'. (ersonal )ppearance

*he (erson+ hair, beard, colour of skin, a-e,

-roomin-, cleanliness, attractiveness, handicaps

*he )ttire+ %peaks loudly about our -eneral

attitude, behavioral preferences, confidence,
occupation, personality, po.er, status / values

*he )ccessories+

*an-ible %pectacles, false eye lashes/nails, ties,

rin-s, ban-les tattoos, buttons,

Intan-ible0 1eodorants, perfumes etc.

Either enhance the p.a. or detract from the p.a.

2Ve
or
3Ve
impact

4. 5)CI)6 E7(8E%%ION

Ma9or visible si-ns .hich betray our feelin-s

:sed to aid ,inhibit or complement

8eveal attitude, confidence

%pontaneous emotional e;pressions

*o interpret accurately is a tricky task.

$s this person talking to a female or
male friend+

". (O%*:8E

*he .ay one stands, sits or .alks

Movement of the body, position of

hands/le-s / other parts

Measure of personality, success of

communication

Vary accordin- to situations

%lumped (osture06o. %pirits

Erect (osture0<i-h %pirits, ener-y and

confidence

6ean 5or.ard0 Open and Interested

6ean ).ay0 1efensive or 1isinterested

Crossed )rms0 1efensive

:ncrossed )rms0=illin-ness to 6isten

Correct (osture0Move the le-s freely, don>t dra-

or shuffle them, .alk in a strai-ht line

NASAs Washington headquarters watch NASA administrator Sean
OKeefes statement following lost of the Columbia

,. )estures

)ny action that sends a visual

si-nal to an onlooker ?)n observed
action@

Enhance impact, add a -reater

value? .ron- -estures0playin- .ith
a rin-, claspin- oneAs hands ti-htly@

-. %ye Contact

6eads to more effective

communication

%ho.s .hether speaker is sincere /

listener is interested

Establishes rapport

Convey both intended as .ell as

unintended messa-es

'ro!emics. &pace /istancing

Concept Important for nonverbal communication

Intimate Bone0(hysical touch to '# inches

(ersonal Bone0'# inches0C feet

%ocial Bone0 C feet 0'4 feet

(ublic Bone0 '4 feet0"D feet

/o you think these girls are good friends+

0aptics 1*ouch2

Eody contact

Intention, interpretation,

8elationship

5riendship, intimacy,se;ual

Culture specific

ll nonverbal communication is best
understood within cultural conte!t

'aralanguage
'aralanguage refers to the non0verbal elements of
communication used to modify meanin- and convey
emotion. (aralan-ua-e may be e;pressed consciously
or unconsciously, and it includes the pitch, volume, and,
in some cases, intonation of speech. %ometimes the
definition is restricted to vocally0produced sounds. *he
study of paralan-ua-e is kno.n as paralinguistics.

Volume

6oudness or softness of the voice

)d9ust accordin- to t.o factors

)coustics of the room

No. of audience

*oo <i-h0boorish and Insensitive

*oo lo.0e;hibits %hyness

Rate

%peed of .ords per minute

Normal rate0'4D0'#D =(M

1epends on the comple;ity of the

material, mood the speaker .ants to
create/ composition of the audience

'ronunciation

*o speak the sounds accordin- to accepted

norms

Individual sounds should be pronounced

correctly

=ord stress should be proper

rticulation

*o speak the sounds accordin- to accepted

norms

One of the several causes of

mispronunciation

'itch

8ise and fall in the voice

Essential to convey the varieties in emotion

=ell0balanced and .ell suited pitch results in

a clear and effective tone

Voice Modulation

*o re-ulate, vary and ad9ust the tone,

pitch and volume of the voice.

Erin-s fle;ibility and vitality to the voice

Convey varieties in emotions

)bsence may lead to monotonous

presentations

'auses

:se pauses at the end of certain thou-ht units

6eads to better comprehension

E;hibits confidence and control

*ime the pauses properly

Vocalised pauses should be avoided ?um0ur@

Gender and Nonverbal Behavior
Gender and Nonverbal Behavior

Visual Dominance measured by

comparing the percentage of looking
while speaking with the percentage
of looking while listening

Men higher levels of looking

while speaking

Women higher levels of looking

while listening

)ender Communication

3uestions+++