under Academic Supervision of

Rooms Division
Processes
Session 76
Check Out
&
Account Settlement - 2
Foundation Certificate in International
Hospitality Management
under Academic supervision of
Session Objectives
By the end of this session you will be able to:
Understand the requirements for Closing the
account
List post departure activities


under Academic supervision of
Late Check Out
Some guests may check out later than their
check out time.
Some hotels charge an extra amount as late
check out fee.

under Academic supervision of
Innovative Check Out Options
Self Check Out
Terminals in the lobby or in-room system.
Some are like ATMs; others have AV
capability.
Guests can review their folio and insert credit
card number; besides swiping a card.
The system automatically updates room status
to on-change, locks rooms, cuts off telephone
and lighting privileges to the room.
under Academic supervision of
Innovative Check Out Options
Self Check Out
Terminals in the lobby or in-room system.
Some are like ATMs; others have AV
capability.
Guests can review their folio and insert credit
card number; besides swiping a card.
The system automatically updates room status
to on-change, locks rooms, cuts off telephone
and lighting privileges to the room.
under Academic supervision of
Innovative Check Out Options
Express Check Out
Pre-departure activities such as printing and
distributing folios to guests expected to check
out
Distribute an express check out form
Authorization to charge pre-signed credit card
imprint
under Academic supervision of
Post Departure Activities
Feedback Form
Marketing Follow-Through
Frequent Guest / Loyalty Programs
eg. Taj - Innercircle / Epicure
Any future reservations???
under Academic supervision of
Innovative Check Out Options
Express Check Out
Pre-departure activities such as printing and
distributing folios to guests expected to check
out
Distribute an express check out form
Authorization to charge pre-signed credit card
imprint
under Academic supervision of
Unpaid Account Balances or
Late Charges
Guests who do not pay are known as
SKIPPERS.
Charges which are posted after guest checks
out.
Steps to minimize late charges
Post vouchers upon arrival at Front Office
Survey equipment and areas for non-posted
charges
Ask guests about charges not on folio
under Academic supervision of
Post Departure Activities
Guest History Records
Collection of personal and financial data about
guests who have stayed at the hotel.
Various records make a up a file.
under Academic supervision of
Post Departure Activities
Feedback Form
Marketing Follow-Through
Frequent Guest / Loyalty Programs
Innercircle / Epicure
Any future reservations???
under Academic supervision of
Recap Objective
Now you are able to:
Understand the requirements for Closing the
account
List post departure activities