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Installation and Maintenance of Health

IT Systems
Sunny Happy Care
Family Practice
This material (Comp8_Sunny Happy Care Family Practice) was developed by Duke University, funded by the Department of
Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number
IU24OC000024.
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Health IT Workforce Curriculum
Version 3.0/Spring 2012
Installation and Maintenance of Health IT System
Sunny Happy Care Family Practice
SHC Family Practice
Located in Boca-Raton
Nine Employees
Two Full-time Physicians
Two NPs
Two Nurses
Three Office Staff

Logo by Scott Neal. Used with Permission.

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Health IT Workforce Curriculum
Version 3.0/Spring 2012
SHC Family Practice

Why an EHR?

Currently using paper records
Improved workplace efficiency
Cost Savings
Threat of penalties for not transitioning

Installation and Maintenance of Health IT System
Sunny Happy Care Family Practice
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Health IT Workforce Curriculum
Version 3.0/Spring 2012
SHC Family Practice
What are they looking for?

Cost savings by
increasing productivity
Qualify for governmental
financial incentives
User-friendliness

Photo by Scott Neal
Installation and Maintenance of Health IT System
Sunny Happy Care Family Practice
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Health IT Workforce Curriculum
Version 3.0/Spring 2012
SHC Family Practice

What are they looking for?

E-prescribing, including electronic management of
refill requests
Result viewing and tracking, including images (i.e.
PACS)
E-documentation
Quality reporting (e.g. "How many of my diabetic
patients are at their target hemoglobin A1c and
blood pressure?")

Installation and Maintenance of Health IT System
Sunny Happy Care Family Practice
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Health IT Workforce Curriculum
Version 3.0/Spring 2012
SHC Family Practice

What are they looking for?

Possibly a new PMS

If a new PMS system is chosen, they would want
enhancements to:
scheduling of appointments
billing

Installation and Maintenance of Health IT System
Sunny Happy Care Family Practice
SHC Family Practice
(Neal, 2012)
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Health IT Workforce Curriculum
Version 3.0/Spring 2012
Installation and Maintenance of Health IT System
Sunny Happy Care Family Practice
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Health IT Workforce Curriculum
Version 3.0/Spring 2012
Important
Notes and Constraints
SHC is a busy place!

Project completion outset approximately 12 -14
months

Integrate old paper records

Installation and Maintenance of Health IT System
Sunny Happy Care Family Practice
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Health IT Workforce Curriculum
Version 3.0/Spring 2012
SHC Family Practice
Summary
Smaller practices have different needs than their
larger counterparts.

Some differences would include financing,
workflow, specialized EHR needs

Sunny Happy Care represents a typical
community clinic.
Installation and Maintenance of Health IT System
Sunny Happy Care Family Practice
10
Health IT Workforce Curriculum
Version 3.0/Spring 2012
References:
References were not used for this presentation.



Images
Slide 2: SHC Logo. Image courtesy of Scott Neal.
Slide 4: Stethoscope. Image courtesy of Scott Neal.
Slide 7: SHC Floor plan. Image courtesy of Scott Neal.
Installation and Maintenance of Health IT System
Sunny Happy Care Family Practice
SHC Family Practice
Reference

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