TAXI DISPATCH SYSTEM

BY
SUN TELEMATICS PRIVATE LTD
Goals For Modern Taxi Management
Enhancing fleet efficiency and utilization
Reducing empty taxi traveling
Reinforcing security measures of driver and taxi
Overseeing real time location and status of taxi
Reaching customers on-time.
Maintaining communication with fleet
Providing value added services to relevant
stakeholders such as passengers .
Data analysis.
To be customers delight.



Sun-dispatch Features
Jobs are allocated to taxis automatically as soon as vehicles become available.
This reduces turn-around time and removes the need to return to a rank.
Job allocation depends on the position of each taxi , resulting in reduced pick-
up times for customers, a decrease in dead kilometres and less car wear and
tear.
All communication is digital and silent, thus protecting privacy.
Taxis are tracked in real-time and displayed on a map.
The dispatch software provides detailed reports on taxi activity and
customers.
Meter on/off status is reported back to base in real-time. Cars become eligible
for another job as soon as the meter is switched off.
It integrates with Mobile Phone Application to help passengers to book taxi on
the move.
Web booking allows approved users to make and modify their own taxi
bookings and check on the status of their booking.
Integration with Integrated Voice Response System(IVRS), including caller ID.
It has a Cashier Module with real-time monitoring of driver revenue.
Generates Paper Receipts
GPS In-Vehicle Unit

Type of In Vehicle Hardware


Optional Accessories
Printers
Taxi Meter
GPS System Architecture
Sun-dispatch modules
IVRS System Module
Booking Module
Communication Module
Dispatch client module with alerts
Dispatch server engine module
Web based Management Module
GIS & Mapping Module
Alerts like Panic, Geofence System etc.
Service and Maintenance Module
Auto Emailing Facility
VRS (Integrated Voice Response Module)
Integrated Voice Response System
When a call is received, the callers
information (including but not limited to
account history, historic pick up and drop
off locations, and status) will be instantly
pre-populated by the use of either a soft
phone application or physical line.
All calls have the ability to be recorded,
stored, and tagged to each booking giving
you the ability to search and re-play
recorded messages efficiently.
Additionally, any call recording is easily
searchable via several identifiers such as
client name, date, booking ID, etc.
This module can be seamlessly integrated
to SUN-DISPATCH Software

Agent booking module

Web based call booking module
Supports CRM Module
Unlimited Agents support
Integration with IVRS System
Supporting SMS alert System
Support last 20 jobs for the caller
Enquiry Module
Complaint Module
Included Lost & Found Module
Driver Login Authentication System
Job Status Updation
Reporting module with customized reports
Messaging module for 2 way GPRS based system
Integration with IVRS system
Integration with Map

Job & Reporting Module
Dispatch module
Server based Dispatch Engine
Support Multi City, Multi Agency
Various Dispatch Support
o Automatic
o Manual
Customizable Business Logic for Dispatch
o Based on Distance
o Based on Zones
o Based on Revenue
o Based on any other user definable criteria
Map Module
History, Live Tracking & Trace path facility
Find the closest vehicle

SMS Alert module
Zone Entry, Exit Alert Module
Job Confirmation
Speed Alert Module
Taxi Alerts (Not reached, Late reached , not
available , route violation etc.,.)
Any other customized module
Alert Module
Mobile Phone Booking Application
Simple and easy-to-use mobile application that helps
commuters book a radio taxi using their phones
The application allows commuters to book in advance
for the same day or next day. Within seconds,
commuters receive booking confirmation and also send
taxi/driver information on a successful reservation.
One of the key features is that commuters can also track
their taxi on a digital map embedded on mobile phone
and determine the distance and time from the pick up
point
One of the key features is that commuters can also track
their taxi on a digital map embedded on mobile phone
and determine the distance and time from the pick up
point
This application will reduce call volume between
commuters and call centre to book and track a cab and
enhance customer experience from the radio taxi service
providers perspective.
How it Works
Process
Vehicle Assign
Confirmation
Increased Operating Efficiency
SUN-DISPATCH improves dispatcher, and driver efficiency, resulting in more revenue
per mile. Using configurable dispatch methods, SUN-DISPATCH immediately dispatches
jobs to drivers, eliminating backlogs and allowing drivers to service more customers.
Improved Working Conditions
SUN-DISPATCH creates a professional working environment for drivers and office
personnel, reducing employee turnover. Our configurable dispatch methods assign jobs
fairly to drivers and relieve drivers and dispatchers from the stress of communicating by
traditional two-way voice radios.
Growth Capacity
SUN-DISPATCH increases your capacity for business and decreases operating costs. It
can increase your fare revenue by enabling you to handle many more calls and to provide
a better service.
Increased Customer Satisfaction
Increased customer satisfaction translates into more profits. SUN-DISPATCH provides a
professional, high-tech image consistent with todays marketplace.
Sun-dispatch Advantages
SUN-DISPATCHs innovations ensure customer satisfaction, improve the productivity of
drivers and office personnel, and increase your revenue and profits.

Benefits Of Using Sun-dispatch System
Major
Clientele
Thank You