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FSCM OVERVIEW Johannes Le Roux <a href=leroux@Jari-consulting.com Tel: 585 317 9234 1 " id="pdf-obj-0-2" src="pdf-obj-0-2.jpg">

FSCM

OVERVIEW

Johannes Le Roux

Tel: 585 317 9234

Financial Supply Chain Components What is FSCM…………….? Financial Supply Chain Management (FSCM) is an integrated approach

Financial Supply Chain Components

What is FSCM…………….?

Financial Supply Chain Management (FSCM) is an integrated

approach to provide better visibility and control over ALL cash- related processes.

Integrating core processes in finance, operations, sales, and logistics.

Support new processes, such as shared-services, outsourced services and other unique business models

Enables “people” – your most coveted asset to be empowered to manage and create value for your business

Introduction FSCM Components… .. • • Collections Management Dispute Management Credit Management • • Biller Direct

Introduction

FSCM Components… ..

Collections Management Dispute Management

Credit Management

Biller Direct

In-House Cash

Treasury & Risk Management

Introduction Collections Management…… • Worklist for collection agents • Criteria to select and prioritize customer accounts

Introduction

Collections Management……

Worklist for collection agents

 

Criteria to select and prioritize customer accounts

Direct access to customer account from worklist

Process and view open receivables

 

All open invoices and their status at a glance

Invoice history

Actions for one or several invoices can be directly taken

Tight integration with SAP Accounts Receivable

Collection procedure

 

Promise to pay agreements

Automatic integration with payments and clearing postings

Integrated with SAP Dispute Management

Create and view dispute cases from SAP Collections Management

Introduction Dispute Management…… • Cross-department dispute resolution • All information is centrally stored and structured (electronic

Introduction

Dispute Management……

Cross-department dispute resolution

 

All information is centrally stored and structured (electronic record)

Integration with SAP Workflow incl. e-mail notification of processors

Integration in financial but also in logistical processes

Creation and viewing of dispute cases from financial transactions

Automatic update of dispute cases by financial transactions

Links to financial and billing documents (SD and CRM)

Correspondence capabilities

Customer correspondence (automatic and manual)

Internal escalation of critical dispute cases

Support of different communication channels

SAP Biller Direct

SAP Collections Management

Analysis of dispute resolution

Introduction Credit Management…… • Credit Limit Management • Implement a company wide credit policy • Manage

Introduction

Credit Management……

Credit Limit Management

 

Implement a company wide credit policy

Manage a customer credit profile

Central credit management in a distributed system landscape

Credit Case

 

Credit case for structured processing of credit limit applications

Track status and result of credit limit applications

Credit Rules Engine

Categorize customers by scoring rules

Automatically calculate and assign a customer-specific credit limit

Credit check rules

Credit Information

Interface to external credit agencies

Input parameters for scoring rules

BW Content

Credit Manager Portal

Role-based access to credit management information and analysis

Introduction Biller Direct…… • Customer can display the own accounts • Invoices, payment history and account

Introduction

Biller Direct……

Customer can display the own accounts

 

Invoices, payment history and account balances

Suppliers can see all of their invoices including their status (e.g. if they are paid or not)

They can also view additional payment information (e.g.check number)

Customers can see all of their bills and credit notes using the Internet.

Integration with SAP Dispute Management and SAP Cash Management

 

Customers can create dispute cases for both partial payments or the entire invoice

Customers can select a reason for dispute

Customers can create initial note for the dispute

Customers can select a contact person out of the customer contact list

Correspondence

 

They can display documents as PDF or XML

They can download data as PDF or CSV

Introduction IN-HOUSE CASH …… • Management of internal bank accounts for all subsidiaries • Support of

Introduction

IN-HOUSE CASH……

Management of internal bank accounts for all subsidiaries

 

Support of various corporate group structures

Routing of payment orders to local subsidiaries to replace cross-border payments

Internal bank accounts in any currency

Flexible condition and limit concept

Control of payment transactions on a regional and global level

Netting of internal payments

Central processes for external payments

Use of standard programs for payment orders and bank statements

Full integration with SAP Cash Management and SAP Treasury and Risk Management

Introduction Cash & Liquidity Management …… • • Real-time integration of SAP Cash Management with operative

Introduction

Cash & Liquidity Management……

Real-time integration of SAP Cash Management with operative systems

Electronic banking (various formats)

 

Automatic processing & reconciliation of bank statements (prior-, intraday, lockbox)

Electronic Payments (payment program, online payments, repetitives) Cash concentration

Flexible view on cash position and liquidity forecast

Selection options such as company code(s), business areas, original currency

Display options such as display currency, delta or cumulative display, currency

view per day, flexible time intervals

Easy creation of memo records and payment advices

Direct drilldown to detail information

Monitoring functions

Centralized system for medium- and long-term liquidity planning

Flexible setup of liquidity planning procedure in the group

Automatic assignment of liquidity items to actual payments

Actual-plan comparisons

Introduction Treasury & Risk Management …… • SAP Treasury & Risk Management offers a straight through

Introduction

Treasury & Risk Management……

SAP Treasury & Risk Management offers a straight through processing

 

One data capture and the data is available for front office, back office, cash management and accounting instantly

Accounting in parallel according to several accounting principles for example IAS and HGB

SAP Treasury & Risk Management helps you to identify the financial risks

 

Changes in currency rates

Yield curve changes

Value at Risk calculations

SAP Treasury & Risk Management calculates the financial credit exposure

 

Using formulas to calculate financial credit exposure

Manage the exposure with a flexible limit management

SAP Treasury & Risk Management provides you with integrated reporting

Central reporting point for all your financial transactions and positions

Introduction Cash flow Cycle Days In Inventory Days Sales Outstanding Sales Sales/ Actual Order delivery/ payment

Introduction

Cash flow Cycle

Days In Inventory Days Sales Outstanding Sales Sales/ Actual Order delivery/ payment Placed Invoice TIME Expected
Days In Inventory
Days Sales Outstanding
Sales
Sales/
Actual
Order
delivery/
payment
Placed
Invoice
TIME
Expected
Purchase
Receipt
Actual
Order
Payment date
/Invoice
payment
Placed
Days In Receivables
Days In Payables
Financial Supply Chain Components Financial Supply Chain Management Credit Management Cash & Liquidity Management Dispute Collections

Financial Supply Chain Components

Financial Supply Chain Management Credit Management Cash & Liquidity Management Dispute Collections Management Management Integrated Financial
Financial Supply Chain Management
Credit
Management
Cash & Liquidity
Management
Dispute
Collections
Management
Management
Integrated Financial Approach
Financial
Collect
Settle &
Check
Issue
Cash
Dispute
working
Reconcile
Credit
Invoice
Forecast
Resolution
Cash
Pay
Capital
Treasury & Risk
Management
In - House
Management
Biller Direct
Integrate customer
service with finance
Electronic Customer
payment
Customers Access & create
dispute cases for both partial
payments or the entire invoice
Suppliers can see all of their
Electronic invoicing
Customers see
all bills
and
invoices
and status
credit notes
on Internet .
Collections Management Collection - Receivables Process  Establish a customer centric receivables management  Evaluate, identify

Collections Management

Collection - Receivables Process

  • Establish a customer centric receivables management

  • Evaluate, identify and prioritize accounts

  • Collect receivables proactively

  • Process optimization for high volumes of open items

Access Work list Prepare Customer Contacts
Access Work
list
Prepare
Customer
Contacts

Automatically created Personalization Search function Statistics

Key figures per work list item Valuation detail Due date grid Invoice overview Overview of past payments Overview of past contacts Overview of resubmissions

Contact Customer
Contact
Customer

Promises to pay Dispute cases Resubmissions Customer contact

Collections Management Prerequisite for creating a work list…. Transfer data from Accounts Receivable to Collections Management.

Collections Management

Prerequisite for creating a work list….

Transfer data from Accounts Receivable to Collections Management.

Initial data transfer

Transfers data of all company codes that participate in Collections Management (full update).

Periodic data transfer

Only new data and changed data is transferred (delta transfer).

Data transfer according to selection

This type of data transfer is used in exception situations to rebuild selected customers in Collections Management.

Last Payment Open Items
Last Payment
Open Items
Customer Key Figures
Customer Key Figures

Accounts Receivables

Report Send FI- AR relevant data to Collection Management Collections Management Business Partner Key Mapping
Report Send FI-
AR relevant data
to Collection
Management
Collections
Management
Business
Partner Key
Mapping
Collections Management Prerequisite for creating a work list…. Elements of the Organizational Structure Company Collection Code

Collections Management

Prerequisite for creating a work list….

Elements of the Organizational Structure

Company Collection Code Profile Collection Segment Collection Collection Specialist Strategy Collection Group
Company
Collection
Code
Profile
Collection
Segment
Collection
Collection
Specialist
Strategy
Collection
Group

Collection segments group company codes of a company from the view of SAP Collections Management.

Collection strategies used prioritize business partners on the work list and Summarized information per customer

Collection group consists of collection specialists (Groups can be region or customer type driven)

Collection Specialist is assigned to a group and navigates from the selected

work list item to ECC function ‘Process Receivables’

Collections Management Prerequisite for creating a work list…. Profile Collection Segment Customer Customer in Segment Collection

Collections Management

Prerequisite for creating a work list….

Customer

Profile

Collection Segment
Collection
Segment
Customer Customer in Segment
Customer
Customer in
Segment
Collections Management Prerequisite for creating a work list…. Profile Collection Segment Customer Customer in Segment Collection
Collections Management Prerequisite for creating a work list…. Profile Collection Segment Customer Customer in Segment Collection
Collection Specialist
Collection
Specialist

Collection

Group

  • User Assignment

  • System Assigned

  • Configuration

Collections Management Creating a work list…. • Work list can be create as a daily batch

Collections Management

Creating a work list….

Work list can be create as a daily batch Job

Each collection specialists gets a daily work list

Customers are valuated and prioritized according to collection rules in a

Collection strategy.

Collections Management Creating a work list…. • Work list can be create as a daily batch
Collections Management Creating a work list…. Aging of receivables Link to Business Partner

Collections Management

Creating a work list….

Aging of receivables

Link to Business Partner
Link to Business
Partner
Collections Management Work list

Collections Management

Work list
Work list
Collections Management View dispute case(s) per selected invoice View invoice history of selected invoice View promises

Collections Management

View dispute case(s)

per selected invoice

View invoice history

of selected invoice

View promises to pay

per selected invoice

Collections Management View dispute case(s) per selected invoice View invoice history of selected invoice View promises
Collections Management View dispute case(s) per selected invoice View invoice history of selected invoice View promises
Collections Management

Collections Management

Collections Management
Collections Management

Collections Management

Collections Management
Collections Management

Collections Management

Collections Management
Collections Management Summary ....... • Increase collection specialist efficiency and decrease cost of customer centric receivables

Collections Management

Summary .......

Increase collection specialist efficiency and decrease cost of customer centric receivables management

Automatic work lists containing prioritized customers

Summarize all relevant information and necessary activities for collection of receivables in one application

Summarize all history and relationship management

Better Synchronizing and predictability of cash flow

Dispute Management SAP Dispute Management provides functions for processing receivables-related dispute cases Cross-department dispute resolution All

Dispute Management

SAP Dispute Management provides functions for processing

receivables-related dispute cases

Cross-department dispute resolution All information is centrally stored and structured (electronic record)

Integration with SAP Workflow incl. e-mail notification of processors

Integration in financial but also in logistical processes

 

Creation and viewing of dispute cases from financial transactions Automatic update of dispute cases by financial transactions

Links to financial and billing documents (SD and CRM) Correspondence capabilities

Customer correspondence

Internal escalation of critical dispute cases Support of different communication channels

SAP Biller Direct

SAP Collections Management

Dispute Management SAP Dispute Management is integrated in those financial processes of SAP Financials Accounts Receivable

Dispute Management

SAP Dispute Management is integrated in those financial processes of SAP Financials Accounts Receivable where disputed invoices typically become

visible:

Create Dispute Case FBL5N
Create Dispute Case
FBL5N
Dispute Management Access Work list Disputes can be created from the work list by selecting line

Dispute Management

Access Work list

Dispute Management Access Work list Disputes can be created from the work list by selecting line

Disputes can be created from the

work list by selecting line item.

Dispute Management Access Work list Disputes can be created from the work list by selecting line
Dispute Management Create Dispute Case Display Dispute Case

Dispute Management

Create Dispute Case

Display Dispute Case

Dispute Management Create Dispute Case Display Dispute Case
Dispute Management Dispute Work list

Dispute Management

Dispute Work list

Dispute Management Dispute Work list
Dispute Management Reason & Status Amount Fields Roles Customer Contact Information LOGS

Dispute Management

Reason & Status Amount Fields
Reason & Status
Amount
Fields
Dispute Management Reason & Status Amount Fields Roles Customer Contact Information LOGS

Roles

Dispute Management Reason & Status Amount Fields Roles Customer Contact Information LOGS

Customer

Contact

Information

LOGS

Dispute Management Correspondence ……. Automatically by events like • Create dispute cases • Close dispute cases

Dispute Management

Correspondence…….

Automatically by events like Create dispute cases Close dispute cases Events that can be defined on project level Manually by the user when processing the dispute case SAP delivers standard customer correspondence for Fax, e-Mail, and letter Notification that a dispute case has been created Notification that dispute case has been closed Query regarding dispute case Information about dispute case Customers can create their own correspondence Use Smart forms Data available for correspondence All attributes External notes Object keys of objects stored in the dispute case folders (case record)

Dispute Management Correspondence…….

Dispute Management

Correspondence…….

Dispute Management Correspondence…….
Dispute Management • Efficient & Pro-active receivable management • Prioritizing and performing customer collection for collections

Dispute Management

Efficient & Pro-active receivable management

Prioritizing and performing customer collection for

collections

Efficient Processing of receivables-related customer disputes

Automatic generation of customer statements periodically

Efficient communication and documentation of Payment and disputed

Control your customer’s credit exposure

Reduce amount of bad or doubtful debt

Collect receivables proactively

Dispute Management Summary…….  Create dispute cases in Dispute Case Organizer or Financial accounting (FBL5N report)

Dispute Management

Summary…….

  • Create dispute cases in Dispute Case Organizer or Financial accounting (FBL5N report)

  • Create dispute case in Organizer due to a customer contact

  • Flexible search of dispute cases based on attributes

  • Automatic write-off an closing of dispute cases

  • Create dispute cases directly from Collections Management

  • View status of dispute cases from Collections Management

  • Improve cash collection by speeding up dispute resolution and better overview of customer account

  • Seamless integration of the processes dispute resolution and cash collection

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