Globalization of business, demographic

changes, new technologies and economic

changes are influencing individuals,
communities, business and society. To
survive companies must address these forces
with training.
Globalization
Need for leadership
Increased value places on intangible assets and
human capital
Focus on link to business strategy
Attracting and retraining talent
Customer service and quality emphasis
Changing demographics and diversity of work
force
New technology
High-performance models of work sysytems
Economics
Entering international markets
P & G is targeting feminine hygiene products to new
markets such as Brazil
The demands for steel in china, India and brazil is
expected to grow at three tines the U.S. rate.
Competition for local management work force
Cross cultural training
The aging workforce
Uncomfortable working environment created
by the managers
To successfully manage the global economy
Identification new talent and potential
managers
Eg: IKEA, the swedish based home furnishing
retailer that has its U.S. head quarters in
pennyylvania. One program requires new
managers to go through a rotation that
involves working in every area of the store.
Managers are also required to compete in a
self-paced, e-learning program that
encourages them to interact with colleagues.
A companys value includes three types
Financial assets ( cash & securities)
Physical Assets (Property, plant , equipment)
Intangible Assets

Intangible Assets consists of
Human Capital
Customer Capital
Social Capital
Intellectual capital
Human Capital refers to the sum of the
attributes, life experiences, knowledge,
inventories, energy and enthusiasm that the
companys employees invest in their work.
Intellectual capital refers to the codifies
knowledge that exist in a company.
Social Capital refers to relationship in the
company.
Customer capital refers to the value of
relationships with persons or other organizations
outside the company for accomplishing the goals
of the company.
A study by ASTD
Southwest Airlines
Knowledge workers
Empowerment
Change
A Learning organization
The intangible assets and human capital play
an important role in a company's
competitiveness, managers are beginning to
see a more important role for T&D as a
means to support a companys business
strategy i.e., its plan for meeting broad goals
such as profitability, market share and
quality.
Ex: IBM has adopter an on-demand business
strategy that requires the company to more quickly
respond to customers need and help them do the
same for their clients.
Retention is and important part of talent
management.
Talented employees are looking for growth
and a career path.
T&D is a key to attract and retain talented
employees
Companies customers judge quality and
performance.
Customer-driven excellence includes
understanding what the customer wants and
anticipating future needs.
Diversified work force,
Skill deficiencies and
Changes in work place.
Technological advancements

The following methods increase employees
responsibility and control is
Work teams
Cross training
Virtual teams
Work teams involve employees with various
skills who interact to assemble a product or
provide a service.
Cross training refers to training employees in a
wide range of skills so they can fill any of the
roles needed to be performed in a team
Virtual teams refer to teams that are separated
by time, geographical distance, culture and /or
organizational boundaries and that are rely
almost exclusively on technology to interact
and complete their projects.