Knowledge Management

Systems
Introduction, KM process, KM
benefits, KM life cycle.
KM Basics
Data Information Knowledge
Data is raw facts, Information is processed
and/or interpreted data and Knowledge is
personalized information
Some other answers to what is
knowledge?
personalized information
state of knowing and understanding
an object to be stored and manipulated
a process of applying expertise
a condition of access to information
potential to influence action

A knowledge-creating company or
learning organization
Consistently creates new business
knowledge
Disseminates it throughout the company
Builds it into its products and services
Introduction of Knowledge Management
2-3
Sources of Knowledge of an Organization
Intranet
Data warehouses and knowledge
repositories
Decision support tools
Groupware for supporting collaboration
Networks of knowledge workers
Internal expertise
Definition of KMS
Knowledge management comprises a range of
practices used in an organization to identify, create
represent distribute and enable adoption to insight
and experience. Such insights and experience
comprise knowledge, either embodied in individual or
embedded in organizational processes and practices.
Tacit Knowledge
Internalized knowledge that an individual may not be
consciously aware of
The how-to knowledge in workers minds
Represents some of the most important information within an
organization
Explicit Knowledge
Represents knowledge that the individual holds consciously
in mental focus, in a form that can easily be communicated to
others
Data, documents, and things written down or stored in
computers

Knowledge Classification
Successful knowledge management
Convert internalized tacit knowledge into explicit
knowledge to share it
Permit individuals to internalize and make
personally meaningful any codified knowledge
retrieved from the KM
Creates techniques, technologies, systems,
and rewards for getting employees to share
what they know
Makes better use of accumulated workplace and
enterprise knowledge
Knowledge Management
2-7
Knowledge management systems
A major strategic use of IT
Manages organizational learning and know-how
Helps knowledge workers create, organize, and make
available important knowledge
Makes this knowledge available wherever and
whenever it is needed
Knowledge includes
Processes, procedures, patents, reference works,
formulas, best practices, forecasts, and fixes
Knowledge Management Systems (KMS)
2-8
KM Historical Perspective
Ikujiro Nonaka proposed a model (SECI for Socialization,
Externalization, Combination, Internalization) which
considers a spiraling knowledge process interaction
between explicit knowledge and tacit knowledge

In this model, knowledge follows a cycle in which implicit
knowledge is 'extracted' to become explicit knowledge,
and explicit knowledge is 're-internalized' into implicit
knowledge
Knowledge Management Techniques
Purpose of a KMS
Improved performance
Competitive advantage
Innovation
Sharing of knowledge
Integration
Continuous improvement by:
Driving strategy
Starting new lines of business
Solving problems faster
Developing professional skills
Recruit and retain talent

Activities in Knowledge Management
Start with the business problem and the business value to be
delivered first.
Identify what kind of strategy to pursue to deliver this value and
address the KM problem
Think about the system required from a people and process point of
view.
Finally, think about what kind of technical infrastructure are required
to support the people and processes.
Implement system and processes with appropriate change
management and iterative staged release.
Conclusion
What is SCROM ?
Shareable Content Object Reference Model
Standards to be followed for establishing a Web
based Knowledge Portal