Quality by Design

Chapter 12
November 2, 2000
Tami Hackett
&
Jeri Stortzum
Quality by Design
Defined
The practice of
using a
multidisciplinary
team to conduct
conceptual thinking,
product design, and
production planning
all at one time.
Quality by
Design
Quality by Design
Team
The team is
composed of
specialists from
business, engineering,
production, and the
customer base.
Suppliers of process
equipment, purchased
parts, and services
are also on the team
at appropriate times.
Design with out Quality
In the past, the
major functions
within an
organization would
complete their task
by throwing it over
the wall to the next
department in the
sequence without
concern for potential
problems.
Rational for Implementation
Lead-Time
Fewer Design Changes
Lower Reject and Scrap Rates
Reduce Customer Returns
Reduce Rework
Rational for Implementation
Increased Profits
Increased Product Performance
Increased Market Share
Improved Customer Satisfaction
Benefits of Quality by Design
The primary benefit is a significant
decrease in time to the market.
Other benefits: faster product
development; better quality; less work in
progress; fewer engineering change
orders; increased productivity.
Quality by Design Teams
Changing Business as Usual
Philosophy
Top Down Commitment
Team Commitment
Communication Models


Traditional
Organization Structure

Quality by Design
Organization Structure
Oh my pretty ball, tell this
man which organization
structure is best of all.
Traditional Organizational
Structure
Marketing Sales Customer
Service
Business
Management
Product
Engineering
Research
Engineering
Quality
Engineering
Engineering
Management
Plant
Engineering
Maintenance
Engineering
Production
Engineering
Production
Management
Organization Management
Quality by Design
Organization Structure
Organization
Management
Business
Management
Marketing
Customer
Service
Sales
Production
Management
Plant
Eng.
Production
Eng.
Maintance
Eng.
Engineering
Management
Product
Eng.
Quality
Eng.
Research
Eng.
Implementation of
Quality by Design
Look at the Whole
Product Life Cycle
Internal & External
Customers
Commitment to Quality
in the Process
Open Communication
Quality by Design Tools
Organizational

Product Development

Production

Statistical
Organizational Tools
TQM Philosophies
Computer Networks
ISO 9000
ISO 14000
TPM
QFD
EDI
Product Development Tools
CAD
Solid Modeling
FEA
Parametic Analysis
Rapid Prototype
DFMA
FMEA
Production Tools
CAM
CNC
CPI
JIT
Virtual Manufacturing
Agile Manufacturing
Statistical Tools
DOE

SPC
Quality by Design
Pitfalls

Misconceptions