Introduction

HR Practices

Recruitment and Selection

Training and Development

Growth Opportunities

Employee Communication and Performance Appraisal

FedEx among the few companies in the world to
introduce HR Practices which viewed employees
as a mean for long term growth and Profitability.

They Believe in Hiring the right people to train them,
equip them and manage them properly.

It was considered as one of the most Employee
friendly companies in the world.

Guaranteed Fair Treatment Procedure.

Job Change Application Tracking System.

Leadership Evaluation and Awareness Process.

People-Service-Profit (PSP).

Survey Feedback Action (SFA).

Succession Planning Mechanism



FedEx followed Systematic process for
recruitment and selection.

People are selected who were
Entrepreneurial by Nature.
Larry McMahan Vice-President of FedEx believed
that the Employee are not stagnant and believe in
individual development of employee.

FedEx devised a hire orientation Kit to help the
managers as well as recruits understand the key
components of the orientation process.


Leadership Evaluation and Awareness
Process(LEAP) to allow Employees to asses their
ability to take up managerial responsibilities.

Job Change Application Tracking System(JCATS)
to give opportunities to Temporary Employees to
become Permanent.

Successive Planning Executive Education (SPEED)
to periodically evaluate and rank the skills.

Two Way Communication between
Management and the Employees.

SFA Program
Guaranteed Fair Treatment
Procedure(GFTP)
Open Door Policy(ODP)
FedEx governs the Philosophy of People-
Service-Profit.
The Perception of a company through this
policy is that Employee satisfaction relates
directly with the customer satisfaction.
FedEx believes that the company provides
service to the customer hence the role of
an Employee is very vital in the
organization.
Hence the need of an employee is
taken into consideration through
following policies
Survey feedback Action Program
Guaranteed Fair Treatment Procedure
Job change Application Tracking System
Succession Planning Executive Education
Survey Feedback Action
Who interacted directly with customers. In FedEx all
new employee underwent an orientation(HIRE
ORIENTATION PROGRAM KIT) program which
educated them FedEx philosophy and policies of
the company.
FedEx viewed orientation program as a tool for
retaining talented employees.
It gave considerable emphasis on the training of
those employees
The trainees were asked to sit on computers and
listen to live call made by customers.
The trainees have to overcome four test and score
minimum of 85% on these test.


1.Survey Feedback Action Program
This Program was used to encourage employees to
give feedback on management policies.
Strength : Provides Information about the market
and helps to take appropriate measures over a
period of time.
Weakness : Market information may no be
consistent.
2. Guaranteed Fair Treatment Procedure
Ensure that all type of Employee
Grievances are addressed.
Strength: Employee will be Ensured about
getting the Problems are addressed.
Weakness: There may arise a conflict scenario
among the employees
3.Job change Application Tracking System

To Provide temporary employee the
opportunity to gain regular employment at
FedEx.
Strength: Motivating the Employee.
Weakness: Getting Permanent jobs to
Temporary people in short span.
4.Leadership Evaluation and Awareness
Program
Gives Non Managerial Employees the
opportunity to seek managerial position at
FedEx.
Strength: Enhances the Existing Leadership
skills in an Employee.
Weakness: Employee may switch to
other organization after gaining the skills.
5. Succession Planning Executive Education.
To groom senior management Employees
to top management position.

Strength: Helps to Lead the Team in Future.
Weakness: Can Switch to Other Organization
after gaining skills.
They adopted PSP Philosophy according
to it they took
Proper care of Employees
In Response the Employees will Provide
efficient service to the customer which
will in turn benefit the company by
generating more profit.
While Implementing the PSP Philosophy
they introduced the following practices-
Survey Feedback Action.
Guaranteed Fair Treatment Procedure.
Job Change Application Tracking
System.
Leadership Evaluation and Awareness
Process
Succession planning Education System.