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ENGINE Server Hardware

Management and Monitoring




Michel Stoecklin
1.0
The Unified Infrastructure Management
Training Session 1
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 2
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Agenda
Introduction

Presentation

SIM Demo

Dedicated Scripts / Log files

Q/A Session
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 3
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Presentation contents

Why monitoring?
How does it works?
Keys benefits
Current situation
Project goal
SIM Beta 5 Novartis Implementation
Regional participation
Tests Plan
Team Members
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 4
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Why Monitoring?

In the current ENGINE environment, there is no
more Global concept about Server Hardware
Management and Monitoring like Insight Manager
Console under GEM.

To pro-actively change the component before the
failure occurs

Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 5
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
How does it works?
Client
Web browser
ENGINE Desktop
or Laptop
Central
Management server
(SIM Server)
Web
Server
Core Plug-in
Web
Server
Instrumentation
Managed ENGINE
Server
Graphical user interface (GUI) via web browser
Secure access using the SSL protocol.
No java required.
RSC Members with full right to add site and maintenance
(with script provided by GCC)
Site or Server Administrators with limited right on their
servers.
SNMP protocol HTTPS protocol
HTTPS protocol
(SIM on port 50000)
HTTPS protocol
(SMH on port 2381)
SQL
Server
Store
information
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 6
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
How does it works? (Alert via e-mail)
The server phchbs-s3000
has a disk drive failure
HP Management
agent detects this
failure and sends a
SNMP trap to the SIM
Server

Systems Insight Manager
receives this trap and
sends an e-mail to the
person responsible of this
server
Mr. Stoecklin receives
the e-mail and repairs
this server
1
2
3
4
On local node
SNMP Trap
Gateway Novartis
(mail.novartis.com)
Run to rescue his
server
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 7
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Key Benefits
Send Page
Send E-mail
Launch Script
Send important event information to
the right place at the right time
Windows- Events received via SNMP
Forward Alert
Database
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 8
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Key Benefits

Detect potential hardware failures before they
result in server downtime.
Reduce time and effort associated with
discovering, identifying, and collecting
configuration data.
Regional based (Save cost in Maintenance)
Each local Administrator will see his Servers using
the Internet Explorer browser.
No SNMP changes are needed on currently
installed ENGINE Servers.
Regional reporting functionality
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 9
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Current Situation
In the current ENGINE environment:
There are no Global standards about Server
Hardware Management and Monitoring in
comparison to Insight Manager Console in
GEM,
A lot of different solutions are currently in
place.
Since the beginning of Engine Servers
deployment, the SNMP Service and according
settings as been implemented in our unattended
installation process in order to guarantee a
smooth integration of any future monitoring tool.
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 10
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Current Situation
To secure the SNMP Protocol, The Option Accept SNMP Packets from these
hosts is fullfilled by the following settings:
Global_Console_01.novartis.net (for global monitoring purpose)
127.0.0.1 (local agent requirements)
PHCHZZ_Mgt_Console_01.fa.novartis.net (local console for each site)

The local console for each site depends on the site code and the domain.
In result, one site could implement several local console alias pointing
on the same monitoring console (e.g. CHBS for Basel, Switzerland).

Server Alias
ahchbs-s2001.eu.novartis.net AHCHBS_Mgt_Console_01.eu.novartis.net
gpchbs-s3008.eu.novartis.net GPCHBS_Mgt_Console_01.eu.novartis.net
phchbs-s1515.eu.novartis.net PHCHBS_Mgt_Console_01.eu.novartis.net
phchbs-s3019.la.novartis.net PHCHBS_Mgt_Console_01.la.novartis.net
phchbs-s3017.jp.novartis.net PHCHBS_Mgt_Console_01.jp.novartis.net
phchbs-s3018.ap.novartis.net PHCHBS_Mgt_Console_01.ap.novartis.net
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 11
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Current Situation on Engine Servers
Since the beginning of Engine Servers deployment, all
Management Agents were available for installation using a
Netinstall package.

The following versions were/are available:
- 5.41 (retired)
- 6.40 (retired)
- 7.10 (retired)
- 7.30 (New standard)

Since the last Engine Build, all Management Agents are
installed by default on all Engine Servers (W2K/W2K3) based on
Compaq/HP Proliant Hardware.

Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 12
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Project goal

The goal of this project is to define a Global
Servers Management and Monitoring Standard for
ENGINE Servers based on Systems Insight
Manager from HP.

The main scope is to be able to manage and
monitor the Worldwide Engine Servers Hardware
Infrastructure based on HP Servers:
Engine Servers,
Engine Remote Insight Boards.
Fin MS
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 13
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Site Local Console DNS Alias is allocated to
the regional SIM Server.
Alias list:
PHCHBS_Local_Console_01.eu.novartis.net,
CHCHNY_Local_Console_01.eu.novartis.net,
PHDENU_Local_Console_01.eu.novartis.net,
PHFRRU_Local_Console_01.eu.novartis.net,



SIM Beta 5 Novartis Implementation
Systems Insight Manager
na la eu ap jp
1 Global Management Server for
reporting purpose
novartis.net
5 Regions =
5 Management and Monitoring
Servers, 5 SQL Servers (MOM)
MOM Server or dedicated
SQL Server
CHBS
Local Site Admin
Monitor local Servers
using IE browser
CHLO
CHST
SNMP Protocol
Each site has the default
snmp settings and dns
names allowing SIM server to
monitor ENGINE Servers
with HP Hardware
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 14
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation

Regional SIM Server will be managed by each Regional
Service Center, and will collect all regional Engine Server
Hardware information. The minimum requirement is one
server in each region for the SIM Server.

The SQL DB for each SIM Server can be hosted on the
following regional MOM SQL Server (for cost saving):
Phsgsg-s3033.ap.novartis.net
Phchbs-s3081.eu.novartis.net
Phjpto-s3002.jp.novartis.net
Phbrsp-s3030.la.novartis.net
Phuseh-s3062.na.novartis.net
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 15
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation
Proliant DL380G4 3.60GHz-2M Dual Processor
4 GB RAM
2 x 36.4 GB HDD (for System)
For test purpose (pilot), a server with less capacity can be used.
SIM Server
Proliant DL380G4 3.6 GHz-2M 2P
4 Gb SDRAM 400 MHz
RAID 1 configuration
with two 36.4 Gb
Hard drives
for Operating System
(Windows 2000 Server)
using internal 6i
SCSI Array Controller (channel 2)
Dual Gigabit
On-board
With HPL RPS and DVD/CD-RW Combo
Regional SIM Server Sizing for production phase
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 16
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation
Alert Functionalities:

According to the questionnaire, two alerts will be provided by the Global
Competence Center (template):

E-mail SMS
Each site administrator will
ask the RSC to receive e-
mail when a trap fulfill his
expectation.
Each site administrator will
ask the RSC to receive
SMS when a trap fulfill his
expectation.
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 17
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation
Systems Insight Manager is tuned to implement ENGINE servers and RIB based on
Active Directory.
The next slide SIM Beta 5 Installation and Maintenance explain our implementation:

A first installation using an IQ (and common settings)
Script to automate process and maintenance.



For each site, we use Active Directory to get information:

Server name and role.

Site Administrator (member of Admins_<Site Code>_A) can manage all ENGINE
server and rib within his site.

Server Administrator (member of Admins_<Server Name>_A) can manage his
ENGINE server and rib within his site.



Systems Insight Manager Beta 5 will be used for pilot region in order to provide a final
version with Region and Site requirements (with documentation).
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 18
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation
Requirements for the regional SIM Server :

The server must be an ENGINE server up and running with Windows 2003 SP1 (Standard
Edition) with a RIB Board (correctly configured)

Ensure you have the HP SIM 5.0 software and the script files. (Source: \\phchzz-w00002\SIM$
,execute Copy SIM Locally.bat after mapping the drive)

Ensure the SYS_MONITOR_RegionCode account has administrator rights for the Systems
Insight Manager Server

You must have the password of the SYS_MONITOR_RegionCode account.

Ensure you have a SQL Server 2000 SP3 or later with Database Creators Right for
SYS_MONITOR_RegionCode (temporary) and full right on the Database created for
SYS_MONITOR_RegionCode (ad vitam) after the installation (Database name: Insight_v50)

Active Directory Read Right for SYS_MONITOR _RegionCode (Member of Pre-Windows 2000
Compatible Access in all domain)

The regional SIM Server must be registered in order to communicate with the SMTP backbone
=> Ticket to M&GW

Email address created in the GDDB for the Regional SIM Server email sender

Workstation with ENGINE 2.2 or later

Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 19
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation
SIM Beta 5 Installation and Maintenance
The installation will be done with an IQ and administration will be done with scripts detailed in
Regional Manual (coming soon) provided by the Global Competence Center.
The server must be a Generic ENGINE Server.
Installation of Systems Insight Manager
Requirements: ENGINE Server and SQL Server (MOM or Dedicaced)
Initial settings
E-mail server, SNMP, RSC Members
Initial Site Configuration
Site configuration
Site Maintenance
Apply changes automatically
1
2
3
4
Installation of Systems Insight Manager
For each site added in Systems Insight Manager
Use I.Q. :
SIM Server installation.doc
Use Region Manual :
Region Manual.doc
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 20
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation
1/ Installation of Systems Insight Manager
2/ Initial settings
The installation will be done with an IQ (including initial settings) to configure Systems Insight
Manager with a regional Novartis customisation.
Installation of Systems Insight Manager
Requirements: ENGINE Server and SQL Server (MOM or Dedicated)
1
Initial settings
E-mail server (SMTP), SNMP, RSC Members
2
Installation on an ENGINE Server Generic
Server sizing up to 5000 nodes: Proliant DL380G4 3.6GHz-2M, Dual processors, 4Gb RAM
SQL Server: MOM or dedicated server (sql server 2000 running on windows 2000 sp4)
The RSC member installer will be the primary administrator
Common settings for Systems Insight Manager: SMTP mail server gateway
(mail.novartis.com), RSC Members administrators of Systems Insight Manager, task
running automatically in Systems Insight Manager, special menu for Novartis
administrators, toolbox for site administrators ...
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 21
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation
3/ Initial Site Configuration
To add a new site in Systems Insight Manager, the Global Competence Center provides a tool to
add automatically a site. We will describe the process: RSC manual configuration and script
automatic configuration (all manual steps will be describe in a Regional Manual).
Initial Site Configuration
Site configuration
3
Set (or move) the right DNS alias <Organizational Unit><Country Code><Site
Code>_Mgt_Console_01 (or 02).<DOMAIN> to point to the regional SIM Server (e.g.
PHDENU_Mgt_Console_01.eu.novartis.net) and wait until the change takes effect.

If this alias is not set, SIM cant recognize and cant get traps from the server
and will only do a ping request.


Select the correct menu (Novartis -> add site), select the SIM Server and write the site name.

Scan all subnets within the site to get ENGINE servers TCP/IP.
Scan Active Directory to get ENGINE Servers.
Compare AD-Subnet reply and add ENGINE Servers and RIB responding to ping
Create Servers Groups and link with site administrators (members of Admins_<Site Code>_A)
Link local administrators with servers (members of Admins_<Server Name>_A)
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 22
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation
4/ Site Maintenance

One tool is provided to maintain Systems Insight Manager and will do the following tasks (Novartis
-> Maintenance Site):
- Add new ENGINE servers and RIB
- Refresh user rights (erase users authorization for the site and create a new and up to date
administration rights for the site.)
Site Maintenance
Apply changes automatically
4
You have to schedule this task for each site (or region), depending on your requirements.

The maintenance will only erase user authorization for the site and will not change any other
authorization.
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 23
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
SIM Beta 5 Novartis Implementation
RSC Manual administration

The RSC will be in charge of the Systems Insight Manager manual task.
It will include:
Add a site and schedule the maintenance and three polling tasks for this site
(Data Collection, Device Identification, Hardware Status Polling)
Create alert for Site Administrators.

The RSC will be in charge of the Systems Insight Manager Server itself:

Adding plug-ing for specific regional requirements
Adding Non-Engine Server for specific monitoring
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 24
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Regional participation
For the pilot starting now, the following requirements are needed:
An ENGINE Server with RIB Board configured,
3~5 sites with different size (users and servers),
Participate actively,
Plan integration of sites,
Train site administrators
Provide feedback to us (Tracking bug)

All members of this project will have access to the pilot interface and
will participate in meeting and training sessions.

NB: Please make sure that you use the right server sizing when
going to production/final phase.

Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 25
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Test Plan
Software currently used for the
Tests:
Proliant Support Pack 7.3
SIM 5.0 Beta
Add. Features:
LDAP Authentication
(SMH, RIB)
RIB Trap config
SMTP Alerts
Other (tbd)

Final release will be based on:
Proliant Support Pack 7.3
SIM 5.0 final version
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 26
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Test Plan
2-3 days
Bug tracking
Centra Session for open questions
and formation
Production phase
Systems Insight Manager final version
2-3 weeks Starting in august
Please send any feedback or question to:

- Anthony Wolf (anthony.wolf@novartis.com)

- Michel Stoecklin (michel.stoecklin@novartis.com)
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 27
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Documentation
I.Q. : installation process and initialization.


Regional manual: Systems Insight Manager administration for
Regional Administrators.


Site manual: Systems Insight Manager administration for Site
Administrators.


FS-DS: Functional specification and Design specification.


Architecture: explain the architecture of Systems Insight Manager
in our ENGINE domain.


Template for Site Administrator: to ask a
new/modified/deleted alert
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 28
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Demonstration and Log files created by Novartis scripts
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 29
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Train yourself
One test server is running and will be available for the next two
weeks.

Server address: https://phchzz-sd118.fa.novartis.net:50000

Name Domain\User Name

Stu Yeh (AP) APNET\YEHST1
Fabio Groppo (LA) LANET\GROPPFA1
Mark Knouse (NA) NANET\KNOUSMA1
Jasper Findlay (NA) NANET\FINDLJA1
Ken Wu (JP) JPNET\WUKE1
Thomas Remy (EU) EUNET\REMYTH1
Erich Ganz (EU) EUNET\GANZER2

The password is the windows password. Project Member have full
right on this Systems Insight Manager Server.
Have fun playing with it


NB: Dont destroy it in the first hour
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 30
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Questions about the presentation ?
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 31
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Team Members
Sponsor: Jean-Marie Rieth
Project Manager: Michel Stoecklin
Project Members: Anthony Wolf (GCC)
Stu Yeh (AP)
Fabio Groppo (LA)
Mark Knouse (NA)
Jasper Findlay (NA)
Ken Wu (JP)
Thomas Remy (EU)
Erich Ganz (EU)
Project Reviewer: Frdric Passeron (HP)
Author: Michel Stoecklin File: SIM Project Pilot.ppt Page 32
Date: June 28, 2005 Disclaimer: these slides are not intended to be used as working instructions!
Team Members
Sponsor
Jean-Marie RIETH
Project Manager
Michel Stoecklin
Project Members
- Anthony Wolf (GCC)
- Thomas Remy (EU)
- Erich Ganz (EU)
- Mark Knouse (NA)
- Jasper Findlay (NA)
- Fabio Groppo (LA)
- Stu Yeh (AP)
- Ken Wu (JP)
Quality Manager
Roland Eichner
Acceptance Team
- Claude Fuchs
Project Reviewer
Frdric Passeron (HP)