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Organization

Development & Change


By Santro Sophia Jepil
It is the second major phase in the general
model of planned change
Entering
&
Contracting

Planning &
Implementing
Changes
Evaluating &
Institutionalizing
Change
Diagnosing Organizations
Diagnosing Organizations
Diagnosis is the process of understanding a
systems current functioning. It involves
collecting pertinent information about current
operations, analyzing those data & drawing
conclusions for potential change and
improvement.
In a short Diagnosis serve as a road map for
discovering current functioning.
Diagnosis
Diagnosis is the process of understanding how
the organization is currently functioning and it
provides the information necessary to design
change interventions. It generally follows from
successful entry and contracting, which set the
stage for successful diagnosis.
Need for Diagnostic Models
To assess what areas to
examine
To assess how an
organization is functioning
OPEN SYSTEMS MODEL
The general diagnostic model based on
systems theory that underlies most of the OD
is called the Open Systems Model.


Mainly divided into two
Organizations as open system
Diagnosing Organizational systems
Organizations as Open Systems
Inputs
1) Information
2) Energy
Transformations
1) Social Components
2) Technological
Component
Outputs
1) Finished Goods
2) Services
3) Ideas
Organizations as Open Systems
Hierarchical way
INDIVIDUAL
GROUP
ORGANIZATIONS
Properties of Open System
Diagnosing Organizational Systems
Organizations can be diagnosed at three
levels.
Organizational Level
Group Level
Individual Level
Diagnosing Organizational Systems
Organizational Level
Technology
Structure
Measurement
Systems
HR
Systems
Strategy General
Environment

Industry
Structure
Inputs
Organization
Effectiveness

e.g., performance
Productivity,
Stakeholder satisfaction
Outputs
Culture
Diagnosing Organizational Systems
Group Level
Goal Clarity
Team
Functioning
Group Norms
Group
Composition
Task
Structure

Organization
Design
Inputs
Team
Effectiveness

e.g., quality of work life,
performance
Outputs
Diagnosing Organizational Systems
Individual Level
Skill Variety
Autonomy
Feedback
about Results
Task
SIgnificance
Task
Identity
Organization
Design

Group Design

Personal
Characteristics
Inputs
Individual
Effectiveness

e.g., job satisfaction,
Performance.
Absenteeism,
personal
development
Outputs
References
Harrison, M. I. (Ed.). (2005). Diagnosing
organizations: Methods, models, and
processes (Vol. 8). Sage.

Swanson, R. A. (2007). Analysis for improving
performance: Tools for diagnosing
organizations and documenting workplace
expertise. Berrett-Koehler Publishers.
ANY QUESTIONS ?
The End
Thankyou All