Name of the topic: Case study of

UPS
Name of the student: Pranoti Ravate

RantnapriyaBhalerav
Prajakta Parab
Pramod Patil
Standard: MMS-1
Year:2014-2015
Q1.What are the input, processing and output of
UPSs package tracking system?
Inputs: The inputs include package information,
customer signature, pickup, delivery, time-card data,
current location and billing and customer clearance
documentation.
Processing: The data are transmitted to a central
computer and stored for retrieval. Data are also
reorganized so that they can be tracked by customer
account, date, driver, and other criteria such as the
consolidation of orders for efficient final delivery of
packages.
Outputs: The outputs include pickup and delivery
times, location while en route, and package recipient.
The outputs also include various reports, such as all
packages for a specific account or a specific driver or
route, as well as summary reports for management.
Q2.What technologies are used by UPS ? How are
these Technologies related to UPS business
strategies?
Firstly is delivery information acquisition device(DIAD),it
can automatically captures customers 'signatures along
with pickup and delivery information. The information
can be accessed worldwide to provide proof of delivery
to customers or to respond to customer queries.
Next is UPS network. It is a global electronic data
communication network that provides an information
processing pipeline for international package
processing and delivery.
Technology new Web-based Post-Sales order
management system. manage global service orders
and inventory for critical parts fulfilment.
Q3.What strategic business objectives do UPS
information system address?
The strategic business objective that UPS information
system address were provided best customer services
to the customers. Every year UPS spend more than $1
billion to maintain high level of customer services.
UPS also focus on improve the efficiency of the
performance. UPS invest and use a lot of systems or
software to increase the company performance. For
example, Package Tracking System, UPS using this
system to monitor and re-route package throughout the
delivery process. The UPS can always improve
operational efficiency.

Q4.What would happen if UPS information system
were not available?
Firstly, UPS company will not very efficiency. In addition,
customer can not ask their require by the internet.
If the technology were not available, then UPS would,
as it has through most of its history, attempt to provide
that information to its customers, but at higher prices.
From the customers perspective, these technologies
provide value because they help customers complete
their tasks more efficiently.
Customers view UPSs technology as value-added
services as opposed to increasing the cost of sending
packages. people can not know where the package has
arrived. The cost will be increased. the whole process
will not so convenient.
Conclusion
The information given in the case study on
the bases of that we try to solve the
questions given below in the case study.
we collect the information from internet
about UPS.
Thank you sir for giving these case study
that help all of us to get different
information.