Achieving Success

Through Effective
Business
Communication

BY:- PANKAJ SOLANKI

PGPSE PARTICIPENT
AFTERSCHOOOL.
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 Achieving Success
Today
Acting
Acting Sending
Sending

Communication
Communication

Understanding
Understanding Receiving
Receiving

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 Effective
Communication
Problem Solving

Decision Making

Productivity Issues

Overall Work Flow

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 Effective
Communication
Business Relationships

Promotional Materials

Professional Image

Stakeholder Response
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 What Employers
Expect
Organizing and presenting ideas
Listening effectively
Communicating across cultures
Using communication technologies
Practicing business etiquette
Communicating ethically
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 Characteristics
of Effective Messages

Practicality
Practicality Factual
Factual Basis
Basis

Clarity
Clarity Precision
Precision
and
and Conciseness
Conciseness

Persuasion
Persuasion Recommendations
Recommendations

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 Internal
Communication
Official Structure The Grapevine

Chain
Chain Informal
Informal
of
of Command
Command Networking
Networking

Formal
Formal Unofficial
Unofficial
Lines
Linesof
of Power
Power Lines
Linesof
of Power
Power

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 External
Communication
Formal Contacts Informal Contacts

Marketing
Marketing Employees
Employees

Public
PublicRelations
Relations Managers
Managers

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 The Communication Process
Phase 1 Channel Phase 6
Sender Receiver
and Medium
Has an Idea Sends Feedback

Phase 2 Phase 5
Sender Receiver
Encodes Idea Decodes Message

Phase 3 Phase 4
Sender Six-Phase Receiver
Transmits Message Process Gets Message

Situation
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 Why Is Business
Communication Unique?

Globalization
Globalization Information
Information Pervasiveness
Pervasiveness
and
and Diversity
Diversity Value
Value of
of Technology
Technology

Reliance
Reliance New
NewCorporate
Corporate Communication
Communication
on
on Teamwork
Teamwork Structures
Structures Barriers
Barriers

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 Increasing Value
of Business Information

Knowledge
Knowledge Workers
Workers

Competitive
Competitive Customer
Customer Regulations
Regulations
Insights
Insights Needs
Needs and
andGuidelines
Guidelines

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Pervasive Technology

Voice
Voice Systems
Systems Virtual
Virtual Agents
Agents

Mobile
Mobile Networking
Networking
Communication
Communication Advances
Advances

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 Communication
Barriers
Distractions
Distractions Language
LanguageDifferences
Differences

Information
InformationOverload
Overload Restrictive
RestrictiveEnvironments
Environments

Perceptual
PerceptualDifferences
Differences Deceptive
DeceptiveTactics
Tactics

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 Effective
Communication

Minimize
Minimize Consider
Consider
Distractions
Distractions the
theAudience
Audience

Improve
ImproveYour
Your Give
Giveand
andGet
Get Apply
ApplyBusiness
Business
Skills
Skills Feedback
Feedback Etiquette
Etiquette

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 Using Business
Communication Technology

Maintaining
Maintaining Improving
Improving
Perspective
Perspective Productivity
Productivity

Investing
Investing Reconnecting
Reconnecting
Wisely
Wisely With
With People
People

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THANKS

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