Pearson, Larson, Gray, Project Management in Practice, 1e CHAPTER 13
Project Information and Communications Management 13-2 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Communication and Project Management Dynamics of project communications 13-3 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Communication and Project Management (cont.) Directions of communication 13-4 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Communication Challenges Lack of communication Miscommunication Timing of communication Forgetting aspects of non-verbal communication Too much communication 13-5 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Communication Models Lines of communication
13-6 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Sender Receiver Model 13-7 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
SMCR (Berlo s) Model 13-8 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
The Communications Management Plan Communications strategy and approach Policy and procedure Project reporting arrangements Project team directory Committee/project meeting arrangements Communication roles and responsibilities Review process Project management information system (PMIS) Risk review Lessons learned 13-9 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
The Communications Management Plan (cont.) Review communications from many perspectives
13-10 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Planning, Developing and Tracking Communications Communication planning artefacts 13-11 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Example of a Communications Matrix 13-12 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Planning, Developing and Tracking Communications CPORT is a simple set of guidelines developed out of practice to assist in the development of communications. C = Context of the communication P = Purpose of the communication O = Objectives of the communication R = Resources affected by the communication T = Timing: when do the effects of the communication take place? 13-13 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
The 4Cs of Truth about Communication Comprehension is the first C Credibility is the second C Connection is the third C Contagiousness is the fourth C 13-14 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Project Reporting Analysis of past performance Analysis of project forecasts Current status of risks and issues Work completed during the period Work to be completed in the next period Summary of changes approved 13-15 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Project Management Information Systems (PMIS) PMIS includes: Corporate systems Scheduling and resource management systems File sharing Intranet Document Management Systems Integrated Project Management Information Systems 13-16 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Project Management Information Systems (PMIS) (cont.) Configuration Management (CI) Version control Document distribution control CI repositories Document Management Systems Content Management Systems
13-17 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Project Management Information Systems (PMIS) (cont.) Think about how project information and knowledge flows within and outside the project environment. 13-18 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e
Project Communication Integration 13-19 Copyright 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Key Terms committee charter Communications Management Plan Communications Matrix Communications Register Configuration Management (CI) CPORT Elevator Pitch (EP) knowledge management lines of communication Project Management Information Systems (PMIS) senderreceiver model SMCR model (Berlos model) The 4Cs of Truth about Communication
Phase 4 - Project Management Financial Assessments Value in Using PERT, Risk Matrices, and Earned Value Management Memo Joseph M. Rivard Professor: Dr. Gonzalez PM620-1003B-01 September 10, 2010