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HUAWEI TECHNOLOGIES CO., LTD.

TROUBLE SHOOTING & CASE STUDY


---- GSM RNP & RNO 2008-02
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 1
CONTENT
Foundational Trouble Shooting Method & Skill
Enhanced Case Study of GSM RNO
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 2
Trouble Shooting Method Overview
Signaling Analysis
Remote Trace and Analysis
A, Abis, Um interface
Drive Test
Check on site
Test a point or a line in detail
OMC Traffic Statistics
Remote monitor and
Analysis
Network, BSC, Cell level
Network
Trouble
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 3
Trouble Shooting Procedure
User complaint
specified (when, where,
how)
It happen in cell level
or BSC level, in some
place or all
It happen in some
hour or whole day
It happen for some
kind mobile phone, or
some kind operator, or
all
Whats the
trouble?
Check and fix hardware
alarm or connection
problem
Parameter check and
optimization
Find interference source
and get rid of it
Expand network
capacity or upgrade for the
software version
How to
resolve it?
Traffic statistics analysis,
the problem caused by radio
part or BSS part. If caused by
BSS part any alarm, check if
any operation done at the
time point which problem
occur
Signal tracing and analysis,
find the detail reason
Drive Test and Call Quality
Test
Why get the
trouble?
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 4
Hard for Call Setup
Call Setup include SDCCH Assignment( also called
immediately assignment) and TCH Assignment
Immediately assignment low
Interference? Repeater? Same BCCH and Same BSIC?
TCH assignment low
All BSC low, especially in BH -> A-interface congestion?
Only one cell low, check if its congested?
If no congestion, check if any TRX fault, check UL\DL balance,
check if TCH got interference, check if BCCH coverage different with
some TCH TRX coverage( cross feeder, two set antenna for one cell
& different coverage)
If coverage really poor in some place, try to improve the coverage by
adjust antenna down-tilt and azimuth.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 5
Coverage Reduce
This kind case often happen in swap project
Check if the coverage will be changed by the new antenna type,
antenna direction or down-tilt, new configuration, new combiner,
BTS power
For Co-BCCH cell, check if the parameter setting wrong, make most
user stay in OL( 1800band), so that cause subscriber feel coverage
reduce
Check if any problem with handover, cant handover to the nearest
site, so that make it seem to be Rx-Lev reduced.
Check if the propagation environment changed( new building appear)
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 6
Call Drop
Call Drop may caused by hardware of wireless
For hardware part, transmission problem may cause call drop, it
often happen with the whole BSC, or three sectors of one site.
For wireless part, also can divide into radio call drop and handover
call drop.
If too much radio call drop, check the frequency plan, interference,
UL\DL balance, check the coverage, check the parameter Radio
Link Timeout.
If too much handover call drop, check the neighbor cell configuration,
check parameter setting of T7, T3103.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 7
TCH or SDCCH congestion
TCH congestion
If HR was disabled? Check the Traffic Busy Threshold set properly or not.
Check the channel status monitor, if any TRX fault? if Co-BCCH cell OL
cant use( ECSC wrong, TRX havent been active).
Check the handover and cell reselection parameter, check the cell layer,
share the traffic load with neighbor cell.
Open direct retry, open traffic handover.
SDCCH congestion
Too much location update? Increase CRH, T3212 to reduce location update
GPRS abnormal make SDCCH overflowed? Check the related GPRS
parameter
Too few SDCCH channel? Config more SDCCH channel
Check the parameter setting of dynamic transfer between SDCCH and TCH
LAC
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 8
Handover Failure
Outgoing or Incoming
If outgoing handover failure, check with which target cell it often failed, if
target cell congested or CSSR low.
If incoming handover failure, check if the current cell congested or CSSR
low.
Intra-cell, Internal, or External
Intra-cell handover can be triggered by channel resource adjustment
handover, OL\UL handover, normal intra-cell handover. If OL\UL handover
problem, check the related parameter.
Internal handover check the handover cause, which kind handover occupy
the highest percentage.
External handover case should refer to the detail signaling procedure, it may
caused by cell parameter wrong setting in BSC or MSC, even caused by
some interface problem between different equipment vendor
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 9
Handover Failure
MS BTSserving BSCserving MSC BTStarget
Meas Report Meas Result
Channel Activation
Channel Act Ack.
HO Command
HO Command
HO Access
HO Detection
SABM
Establish Ind
UA
Handover Complete Handover Complete HO Complete
RF Channel Release
RF Ch. Rel. Ack.
BSCtarget
HO Required
HO Request
HO Request Ack.
HO Command
Phys Information
SCCP Con Required
SCCP Con Conf.
Clear Command
Clear Complete
SCCP Released
SCCP Rel. Cmp.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 10
Handover from HW MSC to E MSC
E-MSC need
define HW cells
CGI information
HW-MSC need
define the LAC data
of target cell
E-BSC no
need define
HW cell data
HW-BSC need
define the external
cell data: CGI,
BCCH and BSIC
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 11
Single Way Call, Cross Call, Echo, Noise
Large amount of call test.
From PLMN call to PSTN, from one operator call to another operator,
call test within one operator, call the people who stay in the same
BSC and other BSC, use different mobile phone for test
Something wrong with EC( Echo Canceller) or
TC( Transcoder)
Loop back Test to check if the transmission got any problem
Check the hardware quality, hardware alarm and connection
Pay attention to the operation which had been done by the
time point that the problem occur
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 12
CONTENT
Foundational Trouble Shooting Method & Skill
Enhanced Case Study of GSM RNO
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 13
Case 1: In VINH LINH site hard making call
Description:
Subscriber complain that it is difficult to make call at QTVLH (Vinh Linh).
Procedure test:
Drive test
Check on the hardware alarm, and hardware condition.
Check on antenna orientation, and antenna tilting.
Check on the RF parameter, found some parameter does not suitable.
Solution:
Change of T3212 from 40 to 20. To standardize with MSC setting.
Follow up:
drive test and follow up with the mobile phone dealer. No more complaint
received on the following days.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 14
Case 2: Coverage Issue in HA_TINH site
Case Description
Customer complained the
signal was weak near the
HA TINH site
Analysis
According to drive test
result, in Hopping channels,
we can see
The signal of 87, 89
frequency is 15dB better
than the other two
In HA_TINH_A sector we
cant handover to this cell
We suspect HA_TINH site
has swap feeder
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Traffic statistics
Use the UL\DL
balance to check
the swap feeder
problem
Summary for swap
feeder case
Swap between TCH
TRX (TCH
assignment failure)
Swap between TCH
and BCCH TRX
(one sector area no
main BCCH signal,
also TCH
assignment failure)
HA_TINH A and B Swap feeder before and after (above is before)
Swap between TCH TRX Swap between TCH and BCCH TRX
Case 2: Coverage Issue in HA_TINH site
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 16
Case 3: Weak signal in one street of THANH HOA
GA_THANH_HOA
TTA alarm cause the site coverage reduce
Before the alarm had been fixed
After the alarm had been fixed
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 17
Case 4: Coverage issue in HA_TINH market
Subscribers in HA_TINH market complained signal is
weak inside the market.
New
Building
HA_TINH
Market
Suggestion for this issue is adding new
site or add indoor coverage system for
market.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 18
Case 5: Bad Voice Quality issue in HA TINH BSC
Case Description
Voice quality turned bad since March 19th in the city area of HA_TINH
Analysis
Check the hardware equipment, no abnormal
Later receive the same kind of complaint from other area of HA TINH BSC,
so we suspect the E1 fault
Co-operated with VMS1 MSC engineer, we tested the transmission between
TC and MSC one by one and found 3 E1 fault
Solution
Locked the fault E1 and changed to other transmission, and then voice
quality became ok.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 19
Case 6: Call Drop increased in THANH HOA city
Case Description
In THANH HOA city,
some cell suddenly got
the call drop times
increased
Analysis
According to the traffic
statistics analysis, UL
interference is strong
in THANGH_HOA_C
cell, and a little strong
in
GA_THANH_HOA_B
Chart 1: THANH_HOA_C turns bad at 7:00 am. Jan 5th
Chart 2: GA_THANH_HOA_B turns bad at 7:00 am. Jan 5th
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 20
Case 6: Call Drop increased in THANH HOA city
Where is the interference?
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Case 6: Call Drop increased in THANH HOA city
Objects Date Time
Frequency
84 ( main
set/sub
set)
Frequency85
( main
set/sub set)
Frequency86
( main
set/sub set)
Frequency87
( main
set/sub set)
THA_THA2_THANH-HOA-C 20070112 6:30:00 -89/-99 -88/-102 -89/-99 -90/-95
THA_THA2_THANH-HOA-C 20070112 6:45:00 -89/-98 -88/-102 -89/-99 -90/-95
THA_THA2_THANH-HOA-C 20070112 7:00:00 -89/-98 -88/-101 -89/-98 -90/-95
THA_THA2_THANH-HOA-C 20070112 7:15:00 -89/-98 -88/-101 -89/-100 -90/-96
THA_THA2_THANH-HOA-C 20070112 7:30:00 -103/-108 -105/-109 -104/-108 -102/-108
THA_THA2_THANH-HOA-C 20070112 7:45:00 -106/-106 -109/-109 -108/-107 -108/-108
THA_THA2_THANH-HOA-C 20070112 8:00:00 -103/-104 -109/-108 -109/-109 -108/-108
THA_THA2_THANH-HOA-C 20070112 8:15:00 -106/-104 -109/-109 -107/-108 -106/-107
THA_THA2_THANH-HOA-C 20070112 8:30:00 -102/-104 -107/-108 -105/-106 -105/-108
THANH_HOA_C interference
disappeared at about 7:30am in
Jan 12
th

All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 22
Case 6: Call Drop increased in THANH HOA city
After the
interference
disappear, this area
cells TCH call drop
decreased
GATHANH_HOA_B interference disappeared at about 7:30am in Jan
12
th


THANH_HOA_3C interference disappeared at about 7:30am in Jan 12
th

All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 23
Case 7: KY_LOI Call Drop Case
Sampling Time Objects TCH call drop
TCH seizure failures
(internal clear)
2006-12-25 12:00 M:2, No: 4, Name: KY_LOI-2 2 2
2006-12-25 13:00 M:2, No: 4, Name: KY_LOI-2 11 10
2006-12-25 14:00 M:2, No: 4, Name: KY_LOI-2 9 9
2006-12-25 15:00 M:2, No: 4, Name: KY_LOI-2 14 13
2006-12-25 16:00 M:2, No: 4, Name: KY_LOI-2 7 6
Case Description
KY_LOI site is high in call drop, and the call drop type is not RF call drop
Analysis
The mainly reason of Call Drops in KY_LOI site is internal clear. This reason means
that, there is some problem with the BSC hardware equipment, or the transmission
hardware equipment.

All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 24
Case 7: KY_LOI Call Drop Case
There are many
LAPD_OML alarms in
KY_LOI site

Suggestion is to
check and fix the
LAPD alarm of this
site
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 25
Case 8: Immediate Assignment failure in THANH HOA
Abnormal signaling procedure is showed below, after
Assignment cant receive SABM frame. It will send
DEACTIVATE_SACCH when the Timer T3101 expired.
In THANH HOA province, some cells got many times Immediate Assignment Failure.
Below is the normal signaling procedure for Immediate Assignment.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 26
Case 8: Immediate Assignment failure in THANH HOA
Solution
Modify the
parameter
MAX_TA from 62
to 40, in order to
forbid too far
access
Reason
Only in THANH
HOA BSC has
this issue, we
suspect repeater
make the ghost
access.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 27
Case 9: No half rate for whole BSC
Case Description
After swapping 1 Alcatel BSC to Huawei BSC, BSC has no half rate traffic.
Analysis
Network topology: Before swap its Alcatel MSC-Alcatel BSC, After swap its Alcatel
MSC-Huawei BSC.
Signaling analysis: We traced the A interface signaling and found the Assignment
Request from MSC only permit this BSC FR speech version 1. So we judged this
problem was caused by wrong data configuration of BSC or MSC.
Check BSC data configuration: Check cell data configuration in BSC, its correct.
Check circuit pool number, it was set to 7, which means this BSC can support FR speech
version 1,FR speech version 2,HR speech version 1.
Check MSC data configuration: We check the Alcatel MSC data configuration, The
half rate parameter was set to DR (dual rate) nor DRMSV (dual rate and multiple
speech version), which means only permitted FR speech version 1.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 28
Case 9: No half rate for whole BSC
Solution
Change MSC half rate parameter from DR (dual rate) to DRMSV (dual rate and
multiple speech version), problem was solved.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 29
Case 10: Handover Frequently in Cao-Lanh
Issue Description:
During Drive Test in Cao-Lanh site in Dec 12th, two places show handover frequently.
A: Weak coverage area,
frequently ping-pong between
Tran-Quoc-Toan2_DTP and Cao-
Lanh1_DTP
B: Triangle handover: UL of
cell A -> OL of cell A -> UL of
Neighbor cell B -> UL of cell A
->
Drive Test by VNP
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 30
Case 10: Cao-Lanh Drive Test after Optimization
Result
After doing optimization, Frequently Handover issue had been resolved, as showed
below:
Action1: Change Cao-
Lanh1_DTP azimuth from
340->320 to improve Place
A coverage, its the main
road direction.
Action2: Increase
PBGT handover threshold
between 3 sectors of Cao-
Lanh site: from 4->8, and
increase PBGT watch time
and valid time: from (4, 3) -
> (5, 4) in order to reduce
PBGT handover times
between different sectors
of Cao-Lanh.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 31
1) UL of cell A -> OL of cell A
U to O HO Received Level Threshold: 35, if current signal > -75dBm, it will trigger U->O
HO, make OL get more traffic.
2) OL of cell A -> UL of Neighbor cell B
PBGT HO Threshold: 68=4dB, if Path loss A Path loss B > 4dB, and during PBGT
watch time: 4s, last PBGT valid time: 3s.
O to U HO Received Level Threshold: 20, it means if signal reduce to -90dBm will HO
from O -> U. So it trigger PBGT HO to neighbor cell, for 1800 coverage is always weaker
than 900 band.
3) UL of Neighbor cell B -> UL of cell A
But actually, this area Neighbor Cell Bs 900, is not as strong as
Cell As 900. So it will HO back to UL of Cell A.

I f the MS stand at this area,
it may triangle handover
again and again
Case 10: What is Triangle Handover?
UL
OL
Cell A
UL
OL
Cell B
3
1
2
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 32
Case 10: Drive Test Log File Analysis 1
Now MS is using OL(1800 band) of Cao-Lanh3_DTP. Preparing HO to
UL(900 band) of Cao-Lanh2_DTP by PBGT HO.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 33
Case 10: Drive Test Log File Analysis 2
After HO to UL(900 band) of Cao-Lanh2_DTP, it find Cao-Lanh3_DTP
is stronger than Cao-Lanh2_DTP, preparing HO back to UL of Cao-
Lanh3_DTP.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 34
Case 10: Drive Test Log File Analysis 3
HO back to UL(900 band) of Cao-Lanh3_DTP
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 35
Case 10: Drive Test Log File Analysis 4
HO back to OL(1800 band) of Cao-Lanh3_DTP
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 36
In order to reduce Triangle Handover, we must reduce step 2.




Why?
Step 1 is UL to OL, for Co-BCCH cells, UL is 900 for coverage, OL is 1800 for traffic load, so we prefer MS to
use OL sub cell channel if the 1800 quality is not so bad. We cant modify parameter to avoid or delay the HO
form UL to OL, otherwise OL channel will be wasted and UL will be easy to congested.
Step 2 is PBGT from 1800 to neighbors 900, PBGT is triggered only between the same layer cells. For dual
band co-site, we often set 1800 cell layer higher than 900, but for Co-BCCH cell, 900 and 1800 combined into
only one cell, so OL of Cell A is the same layer with UL of Cell B, even they are using different frequency
band and 900 is much better than 1800(about 10 ~ 20dB stronger).
In this case we must try to delay the PBGT handover from 1800 to neighbors 900, so we increase PBGT
handover threshold between 3 sectors of Cao-Lanh site: from 4->8, and increase PBGT watch time and valid
time: from (4, 3) -> (5, 4) to reduce PBGT handover times between different sectors of Cao-Lanh.
Case 10: How to Anti Triangle Handover
UL
OL
Cell A
UL
OL
Cell B
3
1
2
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 37
Case 10: PBGT Handover of Cao-Lanh After Modify
PBGT Handover times
reduced after
parameter optimization,
this means triangle
handover times also
reduced accordingly.
Before
After
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 38
Case 11: DTP Single Way Call
V: TCH_MEAN_HOLDING_TIME (s)
15
20
25
30
35
40
45
1
6

1
2
-
1
1
1
8

1
2
-
1
1
2
0

1
2
-
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1
8

1
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0

1
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1
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1
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6

1
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8

1
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2
0

1
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8

1
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1
0

1
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1
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1
0

1
2
-
1
5
1
2

1
2
-
1
5
1
4

1
2
-
1
5
V: TCH_MEAN_HOLDING_TIME(s)
V: TCH_MEAN_HOLDING_TIME (s)
15
20
25
30
35
40
45
50
1
6

1
2
-
1
1
1
8

1
2
-
1
1
2
0

1
2
-
1
1
8

1
2
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1
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1
0

1
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1
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1
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1
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1
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1
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1
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1
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2
0

1
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1
2
8

1
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1
0

1
2
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1
2

1
2
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1
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1
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-
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1
6

1
2
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1
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1
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1
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0

1
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0

1
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5
1
2

1
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1
5
1
4

1
2
-
1
5
V: TCH_MEAN_HOLDING_TIME(s) V: TCH_MEAN_HOLDING_TIME (s)
15
20
25
30
35
40
45
1
6

1
2
-
1
1
1
8

1
2
-
1
1
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0

1
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1
8

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1
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1
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1
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1
5
1
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1
2
-
1
5
V: TCH_MEAN_HOLDING_TIME(s)
Sa-Dec_DTP Mean Holding Time Trend
Problem Description: User complained single way
call in Sa-Dec_DTP site.
Analysis: From CQT we found the percentage of
single way call was nearly 90%, so we suspect it
caused by equipment and transmission part. From
OMC Traffic Statistics, we can see this problem
began from 12-14 10pm. Because in single way
bad cells, subscriber will hung up more quickly, so
that MHT will be shorter, like the charts shows here.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 39
Case 11: DTP Single Way Call
Result: After Switch the GTNU board in 13:00 12-16, Mobile A and B can hear each
other. And then did CQT, one way call did not happen anymore.
Double checked by OMC Traffic Statistics, this problem didnt exist.
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 40
Case 11: DTP Single Way Call
Some days later, single way call happen again. The percentage of single way call
was about 30%
Check traffic statistics, found some abnormal in A-interface from 01-21 10:00AM.
Confirmed with customer, the subscriber complaint also start from that time point.
At last, we asked OMC engineer, they expanded some A-interface at that time, and
the A-interface quality was not good. After locked these A-interface, the single way
call disappeared.
Date Time BSC Name
AL0050:Mean Number
of Uninstalled
Circuits on the A
Interface
AL0089:Mean Number of
Circuits with Uninstalled
Peer Circuits on the A
Interface
21/01/2008 7:00:00 BSC_242H_DTP 78 0
21/01/2008 8:00:00 BSC_242H_DTP 78 0
21/01/2008 9:00:00 BSC_242H_DTP 78.217 0
21/01/2008 10:00:00 BSC_242H_DTP 90.089 58.744
21/01/2008 11:00:00 BSC_242H_DTP 102 109
21/01/2008 12:00:00 BSC_242H_DTP 102.283 109.303
All Rights Reserved 2008, Huawei Technologies CO., LTD. Page 41
Thank You

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