Work System Design Creating Sustainably Effective Organizations Harsh V Bhasin Strategy and Design: The Star Model Harsh V Bhasin Core Premises About Organizational Effectiveness The resources of the organization must be configured in an organization design that fits the strategy of the organization and enables the capabilities/key work processes required to deliver value to the stakeholders. Effective work systems must be designed to deliver high quality services and products while consuming resources efficiently. Harsh V Bhasin Sustainably Effective Organizations Enterprises that are sustained by solid financial performance, while improving: the lives of people the health of the communities in which they live the condition of the planet Have the capability to flexibly reconfigure both their organization and work system designs Harsh V Bhasin Three approaches: For organizations that continually adapt and innovate to be sustainable. 1. Flexible, high performance work system design 2. Lateral work structures 3. Agile management systems Harsh V Bhasin Flexible, high performance work system design Include socio-technical systems approaches, lean designs and six sigma approaches that build quality, reliability and efficiency into the routine processes of the organization that deliver value to customers and process for continual improvement and reengineering of processes. Harsh V Bhasin Lateral work structures Lateral work structures that cut across the core units of the organization and allow resources and knowledge to be flexibly combined to focused on problems and opportunities. Harsh V Bhasin Agile Management Systems Agile management systems that allow rapid, multistakeholder approaches to strategy, innovation, organization redesign, and change implementation. Harsh V Bhasin The Organization is a system with inputs and outputs.
Two Kinds of Work Core Work of the Organization takes inputs and delivers value (products and services) that customers are willing to pay for. e.g., Defining the products and services, including innovation Producing and delivering these valued products and services Management Work determines Purposes, strategy, and goals of the organization How resources will be organized How to measure and regulate the system How to align the organization How to improve performance and develop new capabilities Harsh V Bhasin Steps: Socio-technical System Design 1. Constitute Participative Design Team 2. Specify Social and Technical System Values 3. Map Technical Work Process and Perform Environmental Scan 4. Identify Key Variances and Places where System goes out of control 5. Identify Teams to Carryout and Manage whole Piece Process (maximize self containment ) minimize interdependencies across boundaries 6. Identify organization wide teams to carry out integration and give voice to employees
Harsh V Bhasin Example: Wimbys Innovation Network Plan Wimbys Innovation Network Plan Harsh V Bhasin Harsh V Bhasin Wimbys Innovation Network Plan Harsh V Bhasin Wimbys Innovation Network Plan Iterative Process Control Harsh V Bhasin Variance of Technical System
Social System Iterative Planning Iterative Time Bound Feature Based Incremental Work Tasks Interaction Plan 30/60/90 days Iteration and reviews for achieving study state Study state requirements Improved functionality Harsh V Bhasin