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Human Resource Management

MGT - 501
Lecture 2
Essential of Management
Prof. Dr. Mukhtar Ahmed
mgt501@vu.edu.pk
Virtual University Pakistan
www.vu.edu.pk

Todays Topics

Concepts and Essential


of Management

Management and its


relationship with HRM
Dr. Mukhtar Ahmed

Management
Manage

self
Manage others, and
Manage the environment

Dr. Mukhtar Ahmed

Management - Definition
The process of Planning,
Organizing, Directing and

Controlling organizational
resources to achieve
organizational goals
Dr. Mukhtar Ahmed

Functions of Management
Planning

Controlling

Organizing

Leading
Dr. Mukhtar Ahmed

Planning
Planning: process used by managers to

identify and select appropriate goals and


courses of action for an organization.

Steps to good planning


1. Which goals should be pursued?
2. How should the goal be attained?
3. How should resources be allocated?

The outcome of the planning process is the


organizations strategy

Dr. Mukhtar Ahmed

Planning (cont..)

A process of formulating goals and


developing ways to achieve them

A management function focusing on


setting organizational goals and
objectives
Dr. Mukhtar Ahmed

Organizing
Organizing: creating the structure of

working relationships between employees


that best allows them to work together and
achieve goals.

departments (according to the tasks


performed)
lines of authority and responsibility

The outcome of organizing is an


organizational structure.

Dr. Mukhtar Ahmed

Organizing (cont..)

A management function that


deals with what jobs are to be

done, by whom, where decisions


are to be made, and the grouping

of employees
Dr. Mukhtar Ahmed

Leading

Leading: determining direction,

stating a clear vision for employees to


follow, and helping employees
understand the role they play in
attaining goals.

power, influence, vision, persuasion, and


communication skills

The outcome of leading is a high level


of motivation and commitment

Dr. Mukhtar Ahmed

Leading (cont.)

The process of using influence to


motivate other s to work toward

accomplishing goals

A management function concerned


with directing the work of others
Dr. Mukhtar Ahmed

Controlling
Controlling: evaluating how well the

organization is achieving its goals and


taking corrective action to improve
performance.

Monitor individuals, departments, and the


organization to determine if desired
performance has been reached.

The outcome of controlling is an accurate


measurement of performance and
regulation of efficiency and effectiveness.

Dr. Mukhtar Ahmed

Controlling (cont.)
A management function concerned
with monitoring activities

Dr. Mukhtar Ahmed

The Management Process


HUMAN
RESOURCES

Planning

PHYSICAL
RESOURCES

ORGANIZATIONAL
GOALS

INFORMATION
RESOURCES

Leading

FINANCIAL
RESOURCES
Dr. Mukhtar Ahmed

Organizational Performance

Efficiency: A measure of how well


resources are used to achieve a goal

Doing Things Right

Effectiveness: A measure of the


appropriateness of the goals chosen (are
these the right goals?), and the degree to
which they are achieved

Doing the Right Things Right


Dr. Mukhtar Ahmed

Managing is like holding a dove


in your hand. If you squeeze

too tight, you kill it. Open your


hand too much, you let it go

- T. Lasorda
Dr. Mukhtar Ahmed

Manager ??
Lets discuss who
performs the functions of

management
Dr. Mukhtar Ahmed

Manager
Individuals in an
organization
who direct the
activities of
others
Dr. Mukhtar Ahmed

Manager
Someone who participates in the
management process by

planning, organizing, leading, or


controlling the organization's
resources
Dr. Mukhtar Ahmed

Manager
The people responsible for supervising
the use of an organizations resources
to meet its goals
Someone who participates in the
management process by planning,
organizing, leading, or controlling the
organization's resources
Dr. Mukhtar Ahmed

Keep three balls rolling


Quality

Cost
Customer Satisfaction

Dr. Mukhtar Ahmed

Managerial Skills
Conceptual skills
The

ability to analyze and diagnose a situation


and distinguish between cause and effect

Human skills
The

ability to, understand, alter, lead, and control


the behavior of other individuals and groups

Technical skills
The

specific knowledge and techniques required


to perform an organizational role

Dr. Mukhtar Ahmed

Levels of Management

What are different levels


of management? Lets
discuss!
Dr. Mukhtar Ahmed

Levels of Managers

Top
Managers

Middle
Managers
First-line
Managers
Dr. Mukhtar Ahmed

Managerial Skills & Managerial


Level
Top
manager
Middle
manager
First-line
manager
Conceptual
Skills

Interpersonal
Skills

Technical
Skills

Dr. Mukhtar Ahmed

Managerial Roles
1.

Interpersonal Roles

2.

Informational Roles

3.

Decisional Roles

Dr. Mukhtar Ahmed

BASIC MANAGERIAL ROLES AND


SKILLS

Interpersonal roles

figurehead attends activities to represent


the organization;

leader encourages employees to improve


productivity and shows them how to do
it;

liaison coordinates the activities of two or


more people, groups of people, or
organizations.

Dr. Mukhtar Ahmed

BASIC MANAGERIAL ROLES AND


SKILLS

Informational roles

monitor actively seeks information that


may be of value to the organization;

disseminator transmits information to


others in the organization;

spokesperson transmits information


about the organization to people outside
the organization.
Dr. Mukhtar Ahmed

BASIC MANAGERIAL ROLES AND


SKILLS

Decisional roles
entrepreneur develops new ideas and initiates
changes in the organization;
disturbance handler handles problems that arise
such as strikes, copyright infringements, and energy
shortages;
resource allocator determines who should receive
the available resources and who should have access
to the manager's time;
negotiator represents the organization in a
negotiation setting such as collective bargaining for
a union contract or developing an agreement with a
consultant.

Dr. Mukhtar Ahmed

Remember!
Its not enough to know
about managing you
need to be prepared to do
it!
Dr. Mukhtar Ahmed

Dr. Mukhtar Ahmed

Managing People
All managers must be concerned with activities
like.
Staffing (hiring and firing)
Retention (motivating people)
Development (encourage & train)
Adjustment (alternative arrangements)
Managing change (burning issue of today)
Dr. Mukhtar Ahmed

Management & HRM

HR is part of
Management!
Dr. Mukhtar Ahmed

HR Professionals
Responsibilities
Establish HRM procedures
Develop/choose HRM methods

Monitor/evaluate HRM practices


Advise/assist managers on HRM-

related activities
Dr. Mukhtar Ahmed

HRM can help manage


Productivity (increasing performance)
Operations (cohesive linking)
Relationships (between diff. levels of mgt / dept)
Conflict (help handling conflict)

Stress (managing stress)


Reward systems (help motivate people)
Dr. Mukhtar Ahmed

Effective
HRM

Effective
Organization

Dr. Mukhtar Ahmed

Dr. Mukhtar Ahmed

Human Resource Management


MGT - 501
Lecture 2
Essential of Management
Prof. Dr. Mukhtar Ahmed
mukhtar59@yahoo.com
Virtual University Pakistan
www.vu.edu.pk