Greetings to

All Participants

CDR Based Customer

Care and Convergent
Billing

Printing System/
Print Vendor

Payment Interfaces
Cr Card/Banks/Chq etc.

AAA
Security

Report
Generation

Billing

Rating

Inventory

DATABASE
Network

Web Self Care

Self Care
Payments

Customer Care

Claearing House
or
Other Sources

Customer Care

 4 data centres (Hyderabad, Pune,

Chandigarh, Kolkata)
Proof Of Concept : 9 months
Roll out phase; 9 months
Two System Integrators
2 yrs warranty; 5 yrs. AMC
South & East CSG Kenan for billing and
mediation.
All the operational and business
processes are to be integrated to manage
entire business of BSNL.

 Tender divided into two

Set of two tenders for servers and
software M/s TCS and M/s HCL
The second tender exclusively for
STORAGE.
One vendor selected for all the zones WIPRO

Requirements
Switches support 100% CDR generation
have storage of 7 days CDRs
On-Line data transfer from switches a
must.
Same billing solution will also support
meter based billing
Provision of X.25 accessories, software,
cable on NT Switches
All 256P RAX/512P SBM has to be
converted into AN-RAX

Requirements
Magnetic Tape Emulator (MTE) required for
E-10B switches; is part of the tender.

75% of the CSR equipment through reallocation

MPLS based NIB-II network shall be utilised.
Setting up call center not part of project
Responsibility of setting up of customer care
center with SSA
Anti virus for existing PCs and new PCs
(procured by SSAs) to be purchased by
circles/SSAs

Requirements
SSA will form the basic unit for roll out
Data center operational responsibility with
BSNL CGM IT circle.
Infrastructure responsibility with respective
circles.
Centralized Data Center wise IVRS planned.
Adequate training for BSNL personnel

Benefits of proposed solution

Move from telephone based system to Customer
based system
Accurate and timely invoicing of call details to
generate error free bills
Supports different tariffs, different Billing
cycles, different discounting schemes for
different category of subscribers.
Pre-paid and Post Paid integration possible
Easy implementation of change in business
policies and rules.
Host of online services, online query and prompt
customer response

Benefits of proposed solution

Advanced Rating Capability peak rate, offpeak rate, special days, tiered rating
No Need of charge-configuration at switch
level
On demand itemized call detail
Advance Discounting Capability CUG,
F&F, Cross product, double set discount
(e.g.10% off on rentals if STD calls exceed
500mins.)
High Usage monitoring
Flexible bill cycle
Accounting

Implementation in two phases

CDR Sub
Project

Data Center

CDR Project

POC Phase

Roll out
Phase

1.1

South

CDR Project 1

4 SSA (Hyderabad, Bangalore,

Thiruananthpuram, Chennai,

66 SSAs

1.2

East

CDR Project 1

8 SSA (Kolkata, Patna ,Kamrup, Ranchi,

Raipur, Agartala, Bhuvaneshwar,
Kharagpur)

64 SSAs

2.1

North

CDR Project 2

7 SSAs ( Chandigarh, Ambala, Lucknow ,

Meerut, Shimla, Dehradun, Jammu )*

79

2.2

West

CDR Project 2

4 SSAs (Kalyan, Ahmedabad, Bhopal,

Jaipur)

101

What we are buying in this project

DC class servers
Edge class servers
Network
IVRS, CTI, ACD, IP-EPABX, IP Phones
PCs, printers
Laptops (for Data centre alone)
Physical security (for Data centre alone)
UPS(for data centre alone)

What we are buying in this project

Billing, Accounting, Mediation, Provisioning,
Bill formatter, RA, CRM, (FRS), IM, DQ,
WSC, EMS, EAI, RDBMS, Security systems
(Logical), IOBAS and FMS.
Services
Data centre operation during wty and AMC.

Corporate Billing
Custom integration to synchronize
data across zones
NORTH ZONE

WEST ZONE
Invoice for child
account1 to South Zone.

EAST ZONE

Other
Billing
Systems

Invoice for child

account2 to South
Zone.

SOUTH ZONE
/CENTRAL
POINT

Invoice for child

account3 to South
Zone.

Regular bill runs for corporate

accounts in their respective zones
Transfer of invoice data to
centralized South zone
Application of bulk discounts and
single bill for corporates
Update different zones with
proportional data.
Transfer of payments/adjustments
from/to zones

Summarized Schedule

of Requirement North West

Server Type

Network Component

DC Class Servers

Exchange Router

Blade/Midrange Server

Managed Exchange Ethernet

Switch

Provisioning (Clarity)

Stand-Alone Servers

Ethernet Extender

EAI (Oracle Fusion ware)

Security Component

Remote Router

EMS (HPOV)

Data Center Firewall (Nortel)

Ethernet Hub

CRM (SAP)

Intrusion Detection System

Aggregation Router

Web Self Care (SAP)

Network IDS, Host Based IDS

Central Router

DQ (BTS Logic)

Anti-Virus System

Backbone Router

Oracle RDBMS

Vulnerability Assessment & Policy

Compliance System

Data Center Ethernet Switch

Type I

IVRS (Nortel)

Server Access Control System

(ACS)

Data Center Ethernet Switch

Type 2

Enterprise Reporting Software

(Fortune IT)

User Management System

Internet Router

Electronic Stapling (TCS)

Security Device Management

System

Remote Access Server (RAS)

IOBAS (Intec) & FMS (Neural)

RA(Connectiva)

Access control System, Door

Controller, Smart Card Reader,
Rodent Management System

Data Center Router

Application Software
Billing Solution(Convergys)
Mediation (Intec)

Collection Methodology of CDRs

Firewall

Data Center

Backbone
Router

E3/STM-1

SSA

Backbone
Router

Eth
S
W
I
T
C
H

NIDS

Mediation
System

E3/STM-1

Edge Rtr

Edge Rtr

Edge Rtr
Edge Rtr
Edge Rtr

NIB MPLS VPN

Network

Edge Rtr

E1
Aggregation
Router
(Optional)

Call
Received

E1

E1

Local Exchange

Call
Made

LE Router

PSTN
Swt.

E1
Aggregation
Router
(Optional)

CDR
Generate
d

LE Router

CES
MTE
CDOT

PSTN
Swt.

Call
Complete
d

Data Center Network Overview

Ethernet Switch Type 2

IDS

CDR
Collector

Firewall

RAS

AAA

Data Center Router

Ethernet
Switch Type 1

Workstations

NIB-II MPLS
Network

Ethernet
Switch Type 2

Backbone Router

Ethernet Switch Type 2

Internet

Server Farm
DC Class and Blades

Internet Router

Firewall

Internet/Web Servers

Data Center Network Overview

Exchange router two connections to exchange
for CDR collection and service provisioning
two WAN connections.
Aggregation routers in case of star topology.
LAN extender/Remote router for extending LAN
from LE to CSR and RLUs
Aggregation routers connected to Edge routers of
MPLS VPN.
Central routers (optional) between Aggregation
routers/LE routers and Edge routers.
Backbone Routers (two in each DC) for connecting
DC to MPLS VPN

Data Center Network Overview

Data Centre routers termination of all data

traffic in the billing network. X.25 serial
connectivity to CDR collectors; connected to
the Backbone routers.
Managed ethernet switch, CSR ethernet
switch, Data centre ethernet switches (Type I
and Type II), Work station ethernet switch at
DC.
Internet Router at DC for internet
connectivity to the DC.
RAS for connectivity for remote CSRs.

Typical Exchange Router

Connectivity
Exchange Level Connectivity (through Aggregation Router)

NIB-2 Edge Router

Aggregation Router

Exchange Router
E1 link

Zone-wise Exchange Router

NIB-2 Connectivity
CDR Billing Network - South-1 Zone

BEL

13

13

VISA

HUB
12

NIB-2 Netwo
rk

27

11

MLR

25

11

KAKI

12

VIJA

MYS

11

25

ELLU
KHAM

28

GUNT
VIJA

BLR

26

CUDD

HYD
12

12

12

10

12

14

10

29

10

16

16

14

20

45
24

BANG
KOLA

CHIT
CUDD

45
25

ANAN
KURN

24

NELL
ONGO

20

MEHB
SANG

WARA
KARI

16

16

10

TUMK
MANG

10

11

11

11

11

11

33

21

10

11

MYSO
HASS
MAND
KODU

RAJA
VISA

11

12

SHIM
KARW
DEVE

VIZI
SRIK

12

DHAR
BELG
BELL

15

BIJA 29
RAIC
GULB
BIDA

HYD
NALA

NIZA
ADIL

Zone-wise Exchange Router

NIB-2Connectivity
Local Exchange Connectivity
E1 Links

Serial link for CDR

PSTN
SWITCH

Exchange
Router

Serial link for Service

Provisioning

Exchange
Ethernet Switch

Ethernet
Extender

Ethernet
Hub

CSRs
Remote Station

E1 Link

Ethernet
Extender

CSRs
LOCAL EXCHANGE

Zone-wise Exchange Router

NIB-2 Connectivity
Local Exchange Connectivity
E1 Links

Serial link for CDR

PSTN
SWITCH

Exchange
Router

Serial link for Service

Provisioning

Remote
Router
Exchange
Ethernet Switch

Ethernet
Extender

Ethernet
Hub

CSRs
Remote Station

E1 Link

Ethernet
Extender

CSRs
LOCAL EXCHANGE

Reuse of existing CSR network

Central
router

Existing network

To MPLS
Network

To MPLS
Network

Local exchange
router

Data Center Network Architecture

Servers

Data centre class servers

Billing and Accounting (Including Rating, OM (if part of

Billing) and all other related functionalities).
Revenue assurance
Mediation
Provisioning
EAI
CRM (Including CHS, WSC, OM and all other
related functionalities)
Directory Enquiry
EMS
IOBAS
FMS
Backup
High availability

Servers

Edge class servers

EMS Gateways
HTTP servers
SMTP servers
Print Servers
AAA Servers
Logical Security Elements
Network Device Management Servers
DNS Servers
IVRS
Proxies, etc

Data centre Servers

Sizing as per ISV recommendation

All applications shall fail over on to High
availability Server in separate partitions in
N+1 configuration
Shall be 64 Bit multiprocessing UNIX Servers
With minimum 64 cores having at least 1.5
GHz Processing speed.
Support multiple partitions with 4 GB DDR2
memory per core
At least two numbers of 4 Gbps Fiber
Channel adapter.
Database partitions shall have minimum of 4
fibre channel adapter per partition.

Edge class Servers

32/ 64 Bit processor of 3.2/ 1.6 GHz

based with multiprocessing capabilities
Min 2 processors

Min 4 GB DDR2 ECC SDRAM

2 x 72 GB internal SCSI Hard Disk
Dual Fibre Channel Ports per shelf for
public interconnect to SAN with 1+1
redundancy.

PC based Management Consoles for DC

class servers and Edge servers will be
connected to the servers using dedicated
Ethernet switched network

IVRS

Automatic Telephone Fault Booking &

Clearance Service
Automatic Bill Enquiry & Payment
Reminder Service
Automatic Changed Number Information
& Bulk Changed Number
Announcement Service
Automatic Trunk Call Booking Service
Interactive Commercial Inquiry & Special
Services Inquiry
Interactive Telephone Connection
Booking And Status Enquiry Service

Data Center LAN

E1R
2/E1
PRI

CR
M

CT
I
Ser
ver

IV
RS

IP
EP
AB
X

E1R2/E1PRI

BSNL PSTN Cloud

Call Transfer To Agent

WAN

Call Center 2

Call Center 1

Web Self Care (WSC)

A one-stop facility (web access) to the individual

subscribers as well as corporate customers
Post a request for activation or deactivation of a
service
Electronic Bill presentment and payment
Trouble Ticketing
Integration with CRM, existing web portal, GSM
CRM etc.
Data encryption, Authentication, Authorisation,
Account access management, Logging and
monitoring all system access, Resource
allocation management, User access privileges
management etc.

Electronic Stapling

Single bill for corporate customers as

well as individual customers covering
multiple services provided across
different geographic locations in India.
Creation of one bill for corporate
customers with bulk discounting
Process one payment against the single
corporate bill and do end to end
accounting for all electronically stapled
bills taken from other billing systems.
Work in conjunction with other Billing
systems.

Disaster Recovery

An event that makes the continuation of

normal functions of a data centre impossible.
North DC will be DR for West DC and vice
versa
South DC will be DR for East DC and vice
versa
The degradation of performance for the
applications failing over to the DR site is
permitted up to 50%
Collection servers of mediation system shall
have 100% redundancy to take care of both
sites
Possible to update the secondary by the
Primary on line or at configurable intervals in
steps of at least 15 minutes.

CRM Features

Single Platform for all CRM related activities like Marketing,

Sales, Orders, Service Requests and Analysis for all product
lines like LL,BB, Leased Lines etc.
Facility for Customers to manage their accounts/services thru
various Channels like Phone, Web, Mail, CSR.
Application offers operations/control/visibility at Zonal level
with flexibility to manage even at SSA level.
Unified Database model which avoids redundancy of tables
in multiple Databases, there by improving over all
Performance.
Sophisticated End-to-end integrated solution incorporating
Industry standard Best Practices with customer/employee
appealing GUI for Ease of use which enhances Customer
Experience & Satisfaction
360 Customer View to proactively plan campaigns, crosssell/up-sell and serve better

CRM Features

Integrated view for Customer Care and Bill

View/Payment which gives complete account profile.
E2E functionality for Corporate Customers.
Minimal effort to configure/revert back products and
packages
Knowledge base to maintain Customers Complaint
history and resolutions.
Automated and well-structured workflow processes
(provisioning/escalations/ complaints) reducing
manual interventions there by avoiding delays/errors
with time/event triggered Alerts.
Closed-loop Marketing Processes by optimizing
resources/budget and integrated with executing
points.
Aiding business decisions with predictive as well as
historical analysis for managing Churn and planning
Retention Campaigns

Billing Features
Convergent billing
Ease of configuring plans
Integration with other systems like
CRM, Bill formatter etc;
CDR based billing
Near real time rating
Support for complex discounts
Aggregate usage rating
Complex tax requirements

Provisioning Features

Customer related services can be activated

instantaneously on different network elements.
Switch activation is fully automatic
Line testing is completely automatic
Offers a uniform interface to the service order
management application.
Physical and logical network inventory details
are maintained in centralized database.
Flexible in defining new provisioning workflows
Highly scalable system
Optimized performance

Data Migration

Finalization of all closed cases

Thorough review of outstanding write off
fictitious outstandings;
Recon between billing systems, switches wrt
working, closed and DNP connections.
Verification of data related to service
connections, TAC members, MP, VIP
connections, PCOs.
Deposits recon between amount available vs
category code, plan code;
Customer inventory wrt Outdoor details, MDF
particulars, NE and customer address.

Present Status of West D.C.

Civil and Electrical works are completed

except for BMS room
All Hardware has been received (except for
CES and MTE)
All Software have been received (except for
DQ)
Servers and storage equipments are
physically installed
UPS and Batteries are physically installed
One set of UPS and batteries shall be ready
for A/T by 7th June.
SRS documents are being finalised by C.O.

Connectivity of DC

Connectivity Requirement for POC phase

CDR
STM 1 Link for CDR
NIB MKR

Backbone
Router

STM 1 Link for DC

Via MPLS

Chandigarh
Data Centre

DR
Backbone
Router

STM 1 Link for CDR

Mumbai Via
MHS(WTR)

STM 1 Link for DC

Internet
Router

DataCentre
Pune

Internet
Router

IVRS

Summary of Requirement
STM 1 Link

NIB MKR

STM 1 Link

STM 1 Link
STM 1 Link

TAX
Chinchwad

A) 4 STM-1 Links to
MKR i.e., 2 Nos for
Internet, 1 No for CDR
collection and 1 No for
DR
B) 2 STM-1 Links to
Mumbai via MHS i.e., 1
No for CDR collection and
1 No for DR
C) 2 STM 1 Links to
Chinchwad Tax for IVRS

Immediate Requirement for Data Centre

STM 1 Link for DC
Backbone
Router

NIB MKR

Via MPLS

Chandigarh
Data Centre

Backbone
Router
STM 1 Link for DR

Internet
Router
DataCentre
Pune

NIB MKR
STM 1 Link

Internet
Router

IVRS

STM 1 Link
TAX
Chinchwad

Summary of Immediate
Requirement
A) 3 STM-1 Links to
MKR i.e., 1 No for
Internet, 1 No for
CDR collection and
1 No for DR
B) 1 STM-1 Link to
Chinchwad Tax for
IVRS