Kepemimpian dan Motivasi

PM Dr Mohd Dahlan A. Malek

Discussion
What is Leadership?
Are Leaders Born or

Made?
Examples of Good Leaders
Sources of Conflict

What is Leadership?
Leadership is a process by which a person

influences others to accomplish an objective and

directs the organization in a way that makes it more
cohesive and coherent.

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Learning to Lead: What People Want

Where do leaders learn to lead?
#1 is from experience
Often sink or swim.

#2 is from examples or models

They show both what to do and what to avoid.

#3 is from books and school

Includes formal education, seminars, and
professional reading.

Learning to Lead: What People Want

Where do leaders learn to lead?
#1 is from experience
Often sink or swim.

#2 is from examples or models

They show both what to do and what to avoid.

#3 is from books and school

Includes formal education, seminars, and
professional reading.

Definitions
Leadership is the ability to inspire confidence and

support among the people who are needed to achieve

organizational goals.

Definitions of leadership
"Leadership is a function of knowing yourself, having a
vision that is well communicated, building trust among
colleagues, and taking effective action to realize your
own leadership potential." - Warren Bennis
Leadership is the process of influencing the activities of
an organized group toward goal achievement.
(Rauch and Behling, 1984).

A Definition of Leadership
Three important parts definition of the leader are the
terms interpersonal, influence, and goal.
1. Interpersonal means between persons. Thus, a
leader has more than one person (group) to lead.
2. Influence is the power to affect others.

3. Goal is the end one strives to attain.

Are Leaders Born or

Made?
Good leaders are made not born. If you have the

desire and willpower, you can become an effective

leader. Good leaders develop through a never
ending process of self-study, education, training, and
experience.

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Good Leaders
Do you have some examples of good leaders?
What qualities made them good leaders?

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Leadership
Becoming an effective leader is not
easy
#skill development
# experience
Remember, Leadership is Action, not
Position

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Sources of Human Conflict

(there is a cause to every difficulty)

Inconsistent

Self-centered

Dishonest

Lack of trust

Inflexible

Unrealistic expectations

Afraid to make decision

Doesnt share recognition

Poor communicator

Duplicitous

Isnt punctual

forgets commitments

Doesnt step up to situation

Doesnt care

Unreasonable

Isnt accountable

Self-interest over others

Refuses to admit errors

Superiority viewpoint
Fails to use empathy

Doesnt listen
Lacks enthusiasm/interest
Lacks respect for others
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Promises
Make few promises, and keep them!
Credibility lost when leadership fails to keep promises
Ensure commitment is realistic and attainable
Keep stakeholders informed of progress
If situations change, and promise cannot be kept:

Immediately contact those affected, avoid rumors

Explain carefully and thoroughly the reasons
Allow free feedback, consider others
Follow up with mutually agreed corrective actions
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Get The Facts

Examine all facets of a situation
Evaluate evidence
Allow everyone involved to express viewpoint
Consider others rights, whats fair
Ignore unsubstantiated information
Base decisions on logical thinking, not emotions

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Discussion Basis
Keep it a business-like discussion
Stick to the subject
Listen respectfully

Avoid getting hung up on personalities

Grant that other person may have something
Do not loose temper
Plan the time and place for the discussion

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Design An Approach
Approach appeals to others motivations and

emotions
Be pleasant, remain calm
Use questions, and listen to responses
Observe body language, clues to

others

feelings
Give direct answers
Speak in a manner the other participants

understand/relate to
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Explain Why
Reasons why/why not
Be truthful
Show willingness to answer questions

Let others in on the know

Present the complete story

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Admit Mistakes
Recognize no one is perfect
Natural tendency is to avoid sharing or rationalizing a

mistake
No mistakes => is employee or leader really doing

anything? At least not taking risks

Determine who is affected by mistake, and if any

corrective action needed

Recognize mistake was made, regardless of how

discovered. Show mistakes are learning opportunities

Document lessons learned for each project
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Reasonable
Expectations
Present fair/realistic expectations
Listen completely to any objections
Restate objections, outlining competing positions and

underlying reasoning
Use illustrations and examples
Present complete picture, and rationale for

subsequent decision

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Be Prompt
Be responsive to situations / issues
Does not mean need to always act immediately
Be consistent, use a structured problem solving technique
Base decisions on facts, if this takes time

promptly acknowledge understanding of situation

Let others know what is going on

Allow others to assist, give choices of alternatives

Always follow up!

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Compliment
Always give recognition where deserved
Ensure sincere and consistent
Understand each person is an individual, tailor recognition to

be meaningful to the person

Recognition can be simple, a note of thanks

Decide whether best kept personal or public

Give commendation for special accomplishments & efforts

Do not overlook contributions, especially if others recognition

is public
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Prepare For Changes

Prepare others in advance for changes affecting them
Change is threatening! And a fact of modern life
Review impending change, determine effect on others
Determine what/how much information should be disseminated
Understand and explain reasons for change
Select right time, forum for communications
Promptly publicize news
Listen & respond to questions, suggestions

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Be A Good Leader

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