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Communication
Prepared By:-
Ruchi Sachdeva
Verbal Communication
• Verbal communication means with the use
of words.
• Verbal communication can be Oral Or
Written.
• Oral communication means saying your
message with the use of words. It means
transmission of ideas with the mouth.
Modes Of Oral Communication
• Face to Face conversation
• Telephonic conversation
• Dictating letters
• Interviews
• Group discussions
• Meetings
• Seminars
• Speech
Principles Of Oral Communication
• Brevity
• Clarity
• Choosing right words
• Sequence
• Avoid jargons
• Listening
Advantages Of Oral
Communication
• Provides immediate feedback
• Time saving
• Builds relationship
• Effective tool for persuasion
• On spot adaptation & brings improvement
Disadvantages Of Oral
Communication
• Costly & Time consuming
• Proof / Legal validity
• Retention of message is missing
• May lead to misunderstandings
• Difficult to assign responsibility
Written Communication
• The conveying of message with the use of
words in written form.
• Fewer cycles
• Time factor
Advantages of Written
Communication
• Provides records
• Uniformity
• Accurate
• Permanent
• Proper assignment of responsibility
Disadvantages Of Written
Communication
• People cant express properly
• Delay in feedback
• Costly
• Immediate clarification is missing
• Risky
Non Verbal Communication
Man does not communicate through words
alone, or through writing, speaking.
There is another aspect non word.
• Kinesics or Body Language
• Para Language
• Proxemics or Space Language
• Sign Language
Kinesics or Body Language
• It means use of body language, postures,
gestures etc.