Академический Документы
Профессиональный Документы
Культура Документы
Sales Organization
Distribution Channel
Sales
Organization
Distribution Channel
Wholesale
Retail
Direct
Division
Sales
Organization
Product
Line 1
Divisions
Product
Line 2
Product
Line 3
Sales Area
Sales Organization 1
Distribution Channel 1
Division 1
Division 2
Distribution Channel 2
Division 1
Sales Organization 2
Distribution Channel 1
Division 1
Division 2
Direct (DI)
Snackbar (SB)
Shipping Point
Pre-Sales Activities
Inventory Sourcing
Payment
Billing
Delivery
8
Pre-Sales Activities
There are two categories of presales activity: Sales Support
and Pre-sales Documents.
Sales Support allows for tracking of customer contacts by
including sales visits, phone calls, letters and direct mailings.
Mailing lists can be generated based on specific customer
characteristics. Basically an Integrated CRM system.
Pre-sales contacts include inquiries and quotes.
Inquiries document customer requests for information (how
much is . . ., is the product in stock . . .)
Quotes are binding documents to a customer offering a
specific quantity of material at a specific price if accepted
within a specific period.
Both Inquiries and Quotes can be used as a starting point to
create a customer order.
9
Inventory Sourcing
Inventory Sourcing determines:
If a product is available (availability check).
How the product will be supplied:
From stock on hand.
From production or purchase orders that should
be available.
From make-to-order production.
Shipped from an external supplier.
Shipped from another plant or warehouse.
11
Inventory Sourcing
Inventory sourcing occurs when:
An order is created.
An order is changed.
When the delivery document is created.
12
Delivery
Delivery activities include:
Creating delivery documents
Creating transfer orders for material
picking
Provide packing information (if required)
Goods issue (updating accounting and
inventory data)
13
Billing
A Billing Document is created by copying information
for the sales order and delivery document into the
billing document which is used to create the invoice.
Creating a Billing Document will automatically debit
the customers accounts receivable account and
credits the revenue account. Postings may also be
made to other accounts.
14
Payment
Payment is the final step in the customer order
management cycle.
Final payment includes:
Posting payments against invoices.
Reconciling differences, if necessary.
The Cycle may not always go as planned (material
not in stock, defective material returned for credit,
etc.). SAP has procedures to deal with these
possibilities.
15
Contact
Inquiry
Quotation
Order
Inventory Sourcing
Delivery/
Transportation
Billing
Payment/
Accounting
Delivery
Goods issue
Accounts Receivable
Production Planning
Sales Order
Processing
Materials Management
Contract
Scheduling
agreement
Material Stock
Account
16
Document Flow
Order
Delivery
Invoice
Accounting
Document Flow
18
Master Data
Customer
Master
Pricing
Master
Material
Master
Creating an Order
Customer Master
Material Master
Item Material
1 1400-500-00
2 1400-100-00
Quantity
30
20
SP 3
Route
Customer
Order Date
Material
Transportation
Availability Date Planning Date
Loading
Date
Goods
issue date
Loading Time
Pick Pack and Stage
Transportation
Lead Time
Requested
Delivery
Date
Transit Time
22
Order Date
Loading
Date
Goods
issue date
Loading Time
Pick Pack and Stage
Transportation
Lead Time
Confirmed
Delivery
Date
Transit Time
23
Delivery
Complete
Delivery
Sales Order
Partial
Delivery
Delivery
Delivery
Sales Order
Delivery
Delivery
Order
Combination
Sales Order
Sales Order
Delivery
Picking Process
Delivery
Transfer Order
Process differences
25
Billing
Invoice
Split
Sales Order
Delivery
Invoice
Invoice
Delivery
Invoice
Delivery
Invoice
Delivery
Sales Order
Delivery
Delivery
Invoice
Posting Payments
Invoice 1
Invoice 2
Acme Corp.
Pay to
Invoice 3
Invoice 4
4325
$
Dollars
West Hills
Athletic Club
Sales and
Distribution
Sales
Order
Inquiry
1
Pricing
2
Availability
28
Pick
4
Materials
Management
Sales
Order
Delivery
Delivery
Delivery
29
Invoice
West Hills
Athletic Club
Sales and
Distribution
Delivery
6
Accounts
Receivable
Post
Receivable
Receivable
30