Information Docket

GENPACT

GENPACT - Who We Are

Genpact stands for Generating Business Impact
Genpact began in 1997 as a business unit within General
Electric and this heritage has contributed to our deep
understanding of process.

In January 2005, Genpact became an independent

company to bring our process expertise and unique DNA in
Lean Six Sigma to clients outside the GE family
In August 2007, we became a publicly-traded company
(NYSE: G). 2013 revenues of US$2.1 billion
Rapidly grown to over 67,000 people in 25 countries with
key management and corporate offices in New York City
Bain Capital became Genpacts largest shareholder in
November 2012

GENPACT What we do
Genpact is a multinational business process outsourcing
and information technology services company leveraging
the power of processes, analytics and technology to help its
clients drive intelligence across their enterprises.
The Company's core vertical activities for the Company's
clients include banking and insurance, capital markets,
consumer goods and retail, life sciences, infrastructure,
manufacturing and services and healthcare.
In addition to these vertical activities, the Company's end-toend process expertise spans a number of service areas,
including finance and accounting services, Smart Decision
Services.

Company information
GENPACT : domiciled in Bermuda with executive headquarters
in New York
Type Public

Traded as

NYSE: G

Industry

IT, business process outsourcing

Founded

1997

Key people N.V. Tyagarajan (President and CEO)

Employees

65,000+ (2014)

Revenue
Increase $ 2.1 billion (2013) of which
approximately 77.4% was from clients other than GE, which
we refer to as Global Clients, with the remaining $482.0 million,
or 22.6%, coming from GE.

Our Mission

Our mission is to help clients become more competitive by

making their enterprises more intelligent through becoming
more adaptive, innovative, globally effective and connected to
their own clients.

For More Than 16 Years (History)

1997 Genpact founded as GE Capital's operations center in Gurgaon | India

1998 Acquires EDM, Starts Operations in Mexico; 1999 Genpact opens centers in Hyderabad | India
2000 Genpact opens center in Dalian | China; 2001 Genpact opens center in Bangalore | India
2002 Genpact opens center in Budapest | Hungary; 2003 Genpact opens center in Jaipur | India, CMMi Level
5 achieved

2004 Genpact opens center in Kolkata | India, General Atlantic and Oak Hill Capital acquire 60% stake
2005 In January 2005, we became an independent company bringing our process expertise and unique DNA
in Lean Six Sigma to clients outside of GE. Genpact opens center in Bucharest | Romania and Delhi | India,
Acquires Creditek | USA.
2006 Genpact opens center in Changechun & Shanghai | China and Manila | Philippines, Acquires Moneyline
| USA, Starts NGEN - a Media Process JV with NDTV | India
2007 Acquires Ice Enterprise Solutions | Netherlans and Axis Risk Consulting | India, In August 2007,
Genpact was listed on the NYSE under the symbol 'G'
2008 Genpact opens Center in Cluj-Napoca | Romania, Guatemala City | Guatemala, Rabat | Morocco and
Lubin | Poland
2009 Genpact opens center in Johannesburg | South Africa to serve SAB Ltd., Acquires centers in Danville |
USA to serve Walgreens, Launched Smart Enterprise Processes (SEPSM)
2010 Acquires Symphony Marketing Solutions (SMS) | India strengthening its leadership in Analytics and
Data Management
2011 Acquires Akritiv | US, Headstrong | US/India/Japan, Empower Research | US/India and HPP | US
2012 Acquires Accounting Plaza | Netherlands, Atyati Technologies | India, Triumph Engineering Corp | US.
Bain Capital became Genpacts largest shareholder in November 2012 with the strategic objective to grow
the company further.
2014 In May 2014, Genpact Ltd acquired Pharmalink Consulting

GENPACT Important Clients Include

Genpact manages over 4500 processes for 600+ clients across a breadth of industries.

Our approach is unique, guided by our single-minded passion

for process and operational excellence and the Lean and Six
Sigma heritage
Today we are able to offer
an
unbiased,
agile
combination of smarter
processes, crystallized in
our
Smart
Enterprise
Processes (SEP SM )
proprietary framework, a
distinctive and effective
approach
to
process,
technology and analytics,
which
limits
upfront
investments and enhances
future adaptability.

Business Areas of GEN PACT

Business Areas of GEN PACT Contd

Business Areas of GEN PACT Contd

Business Areas of GEN PACT Contd

Business Areas of GEN PACT Contd

GENPACT Strategy
Guide Global Enterprises to Best-in-Class:- Our Smart Enterprise Processes (SEP )
framework, built on the foundation of thousands of Lean Six Sigma-based improvement ideas
and benchmarks around granular process performance, builds deeper client relationships and
delivers measurable business impact over time. Our differentiated framework is critical not
only to extending client contracts but also creating an expansive partnership with our clients.
Enhance Targeted Vertical Industry and Domain Expertise:- Clients want partners who
know their industry and processes at a granular level. We are enhancing our industry and
domain capabilities through acquisitions and by investing in experienced professionals in our
targeted verticals and service areas to improve client intimacy and help us deliver end-to-end
services that drive business impact.
Differentiate our Solutions by Combining Process Expertise, Analytics and
Technology:- Clients face an environment of uncertainty and change, which requires them to
better leverage existing costs and investments, and make more informed decisions that
address challenges around regulations and risk, while they continue to drive top-line growth
and profitability. The insights we can derive from our experience and expertise, combining
smarter processes, analytics and technology, help us provide a differentiated solution to these
challenges.
Expand Geographically in Key Markets:- We deliver our services and solutions from 18
countries, including nine locations in the United States. We continue to expand and diversify
our delivery capabilities in order to be closer to our clients.

Recent News/Awards/Recognitions
2014
Gartner 2014 Magic Quadrant for Global Finance and Accounting BPO Leader for fifth consecutive year.
NelsonHall 2014 NEAT rankings:
Leader and Innovator in Social Media Analytics Services
Leader in Global Property and Casualty Insurance BPO market
Leader in Global Retail Banking and Capital Markets BPO
HfS 2014 Blueprint ranking: Winners Circle in Global Insurance BPO Services market
Positioned as a Capital Markets "Star Performer" in Everest Group's report
Ranked Among Top 10 Consumer Goods Service Providers in Annual Consumer Goods Technology (CGT)
Readers Choice Survey
2013
European Outsourcing Association Awards End User of the Year, Genpact and Momentive Specialty
Chemicals Inc. and Momentive Performance Materials Inc.
Supply & Demand Chain Executive Magazine 100 Great Supply Chain Projects
National Association of Software and Services Companies (NASSCOM) Corporate Awards for Excellence in
Diversity and Inclusion Best BPO Company
FinTech 100 2013 Ranked among Top 20 Global Financial Technology Firms
Everest Group 2013 PEAK Matrix rankings:
Leader and Star Performer in Global FAO for third consecutive year
Leader and Star Performer in Global Banking BPO
Star Performer in Global Multi-Process Human Resources Outsourcing (MPHRO)
HfS 2013 Blueprint ranking: Winners Circle in Enterprise Analytics Services
IDC MarketScape 2013 ranking Leader in Worldwide Life Sciences Sales and Marketing BPO