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ADCS

Chapter 1
Information Management
Chapter Objectives:

Information and decision making

To understand the types of


information and their use for
decision making and control
processes

Information systems

To know the categories of


information systems and the
challenges facing information
systems in business activities

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Lesson 1 - 1

ADCS

Chapter 1
Information Management
Chapter Objectives:

Management activities

To understand the activities in


managing information systems

Business and information


systems

To understand the relationship


between business and
information systems, how to
perform enterprise analysis and
identifying critical success factors

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ADCS

Information and Decision


Making

Characteristics of Information

Time frame

Expectation

Source

Scope

Frequency

Organisation

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ADCS

And the link to the types of controls

Operational control

Managerial control

Strategic planning

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Types of decisions and


controls

Strategic decision

Management control

Knowledge-level decision

Operational control

Unstructured decisions

Structured decisions

Semistructured decisions

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ADCS

Information Systems

What is an information system?

Information systems

Manual information systems

Computer-based information
systems

Information systems from a


business perspective

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Categories of IS

Types described in SA205

Transaction processing systems

Management information
systems

Executive information systems

Decision support system

Expert systems

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Alternative classifications (by


the management levels)

Operational level systems


Information systems that
monitor the elementary
activities and transactions of
the organisation

Knowledge level systems


Information systems that
support knowledge and data
workers in an organisation

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Management level systems


Information systems that
support monitoring,
controlling, decision making
and administrative activities of
middle managers

Strategic level systems


Information systems that
support the long-range
activities of senior
management

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ADCS

Challenges Faced By IS

The Strategic Business


Challenge

The Globalisation Challenge

How can business use


information technology to design
organisations that are
competitive and effective?

How can the firm understand the


business and system
requirements of a global
economic environment?

The Information Architecture


Challenge

How can organisations develop


an information structure that
supports their business goals?

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ADCS

The IS Investment Challenge

How can the organisation


determine the business value of
information systems?

The Responsibility and Control


Challenge

How can organisations design


systems that people can control
and understand, and yet ensure
that it is used in an ethical and
socially responsible manner?

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Management Activities

Supervision and project


management

Planning

Security management

Personnel management

Financial management

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Business and Information


Systems

Linking to the business plan

Deciding what to build

Developing an information
system plan

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ADCS

Establishing Organisational
Information Requirements

Enterprise analysis

What it is

How its done

Strengths

Weaknesses

Critical success factors (CSF)

What it is

How its done

Strengths

Weaknesses

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