PHONING

Making a Call
Useful Phrases
Id like to speak to, please.
Can I speak to , please?
Could I speak toplease?
This is Peter Johnson
Could you put me through, please?
The reason Im calling is

Answering a Call
Useful Phrases
Claire Hallan speaking.
How can I help?
Whos calling, please?
Who shall I say is calling?
Ill just put you through
Please hold
Just a second
Hang on a moment
Ill see if hes in
Ive got ..on the phone for you

Now, listen to the conversations

Its Quiz Time!

1. When you telephone a company the person

answering the phone may ask you a question.
Which is the correct question?
A Whos calling,please?

B Who calls?

C Who it is?

D Who called?

A Whos calling,please?

2. Which phrase means the same as

hang on a moment?
A Just a second

B Ill put you on

C Go ahead

D Im ready

A Just a second

3. Choose the correct word: Please .

and Ill put you through.
A stop

B stay

C talk

D hold

D hold

4. What is the expression used to

connect two people on the telephone?
A Im sending you through
B Im putting you through
C Im calling you through
D Im talking you through

B Im putting you through

Wrong Number
Useful Phrases
You must have the wrong number
I must have dialled the wrong number
And the right number is?
His direct number is
Im sorry, youve got the wrong number
Sorry about that
Sorry to have troubled you
Thanks for your help.

Now, lets listen to the

conversation

Its quiz time!

Instructions:Choose the correct word to

complete the sentence.

1. You ______ have the wrong number.
A should
C must

B would
D can

C must

2. His _______ number is 998922.

A straight
C certain

B direct
D sure

B direct

 3. I'm ________ to have troubled you.

A upset
C sorry

B apologise
D sad

C sorry

 4. I'm sorry, you've _______ the wrong

number.
A got
C have

B had
D put

A got

Messages

Useful Phrases
Im afraid hes in a meeting
Can I help?
Can you call back later?
Shall I get her to phone you back?
Would you like her to call you?
Can I take a message?
Would you like me to take a message?
Would you mind spelling that?
Could you tell him that
Tell her to ring me after 10 oclock
Can I take your number, please?
Ill make sure he/she gets the message

Now, lets listen to the

conversation

Its quiz time!

Instructions: Finish the sentence by

choosing the correct words.

1. Hes not in his office at the moment,
take / can / your / message / I / a /
please /?

can I take a message, please?

2. Shell be back in the office this afternoon,

later / call / can / back / you / soon /
message / ?

can you call back later?

3. Can I speak to June Wilkinson please?

meeting / afraid / Im / shes / a / in / at /
on

Im afraid shes in a meeting.

4. Could you ask him to ring me back

please? My number is 020 7558 4567.
message / Ill / sure / make / OK / gets /
he / the / an / on

OK, Ill make sure he gets the

message.

Appointments

Useful Phrases
Id like to arrange an appointment
Ill just look in the diary
Whens convenient for you?
What time would suit you?
Would next Wednesday be OK?
I could make it after four.
Monday OK?
So shall we say 4.15 next Wednesday?
Im afraid Im not available then.

Now, lets listen to the

conversation

Its Quiz Time!

Instructions: Finish the sentence with the correct
phrase.
1.

Id like to ___________ an appointment

A arrange

B have

C do

D save

A arrange

2. I could ________ it after four

A take

B fake

C get

D make

D make

3. Lets meet next Wednesday shall we

_____ 4.15?
A arrange
C suggest

B say
D see

B say

4. Would next _________ be OK?

A day
C week

B morning
D afternoon

C week

Important vocabulary

Vowels
A /ei/
E /i:/
I /ai/
O /ou/
U /iu/

Consonants
B /bi/
V / vi/
G /di/
J /dei/
H /ei/
C /si/
S /es/
Z /zet/ British, /zi/ American
K /kei/
Q /kiu/

Symbols
@ at
. dot
- hyphen
_ understrike underscore
/ slash - stroke

Now its your turn to call!