COURTESY

PRESENTED TO:
Mohammad Asif Khan
PRESENTED BY:
Rabeeka Khan Ali 15101
Sehrish Ismaeel
15098
Shazia Akram
15088
Hamid shamshad 15091

Courtesy: Definition
Polite Behavior.

A Polite Gesture or Remarks

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7 Cs Of Communication
HISTORY:Don Ranley, a journalism professor at the

University of Missouri-Columbia School of

Journalism
invented the Seven C's.
Seven Cs of Communication means to write or compose

correct or effective messages by applying some certain

rules or principles.

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Courtesy:
How to be courteous when you are writing a business

letter?

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Courtesy:
What makes good customer service skills?
1. Attitude
2. Knowledge
3. Respect

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Courtesy:
Courtesy is important in business or not what do you

think if you say yes so how can we apply?

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Courtesy:
Among the qualities of mind and heart which conduce to

wordly success?

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Courtesy:

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Quotes:
A tree is known by its fruits, a man is by his deeds. A
good deed is never lost, he who sows courtesy reaps
friendship, and he who plants kindness gathers love.
- Saint Basil

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Quotes:
A good word is an easy obligation, but not to speak ill,
requires only our silence, which costs us nothing
- John Tillotson

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Quotes:
Courtesy is the one coin you can never have too much of or be stingy with.
John Wanamaker

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Discourtesy

vs. Courtesy

Tactless, Blunt

More Tactful

Stupid letter; I cant understand

I should understand it, as there is no

confusing word in this letter, could you
please explain it once again ..?

Its your fault, you did not properly

read my latest FAX

Sometimes my wording is not precise;

let me try again

Thoughtfulness and Appreciation

Writers who send cordial, courteous messages of deserved
congratulations and appreciation (to a person inside & outside) help to build
goodwill. The value of goodwill or public esteem for the firm may be worth
thousands of dollars.
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Business behaving badly:

Power play
The customer is King
Call waiting
Work in the dark

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Ten rules of common courtesy:

Show your respect for others in words.
Apologize when you do something wrong.
Use good table manners.
Show respect for the property of others.
Never interrupt a conversation.

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Contd:
When you change your plans, let others know.
Respect the needs of others in public.
Respect the people who wait on you.
When refusing an invitation, be kind.
Always be polite to adults, especially elderly people and your

teachers.

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Business growth by courtesy:

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In conclusion :
Importance of courtesy in business communication and
in common life.

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Reference:
http://smallbusiness.chron.com/importance-courtesy-

business-communication-177.html

http://marketingdeviant.com/business-courtesy/
http:/www.wisdomquotes.com
http://voices.yahoo.com/common-business-card-courtesy-

5-professional-etiquette-151327.html

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College of Business Management

College of Business Management