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Profits
Grow
revenues
Balanced Scorecard
Perspective
Fewer Planes
Lowest
prices
Fast Ground
Turnaround
Objectives
Measurement
Initiative
30 %
CAGR
Financial
20 %
Learning &
Growth
Perspective
Yr 1 - 70 %
Yr 3 - 90 %
Develop the
necessary skills
Strategic job
readiness
Develop the
support system
Info System
Availability
100%
Strategic
Awareness
100%
% Ground crew
stock holders
100%
Ground crew
aligned to
strategy
Budg
et
Market Value
Strategic Job
Ramp
agent
Strategic
systems
Crew
Scheduling
Ground crew
alignment
Target
Action Plan
Yr 5 - 100%
Ground crew
training
$XX
X
$XX
X
$XX
X
$XX
X
$XX
X
Crew
$XX
scheduling
X
system rollout
Communication $XX
Program
X
E-SOPS
$XX
X
Random drug
testing
Employee
Honest workforce
theft
What percent of
your coworkers
Cost per hire (efficiency) are honest?
What percent of
the items
missing in the
inventory are
stolen by
employees?
Pricing
Cost of missing
items
HR performance drivers
HR
Deliverables
HR Doables
Strategy
implementation
Impa
ct
Measure
Average time for dispute resolution
Cost per trainee hour
Cost per hire
Time spent on new employee orientation
Troubleshooting skills
Ability to think out-of-the-box
Knowledge of sexual harassment legislation
Number of sexual harassment complaints
Sexual harassment awareness training
Risk-taking culture
PD DE DO EN
Cost-driven organization
Vigorous pursuit of
production/delivery efficiencies.
Tight control over cost of
materials, resources, & overhead.
Minimal expenditure in R&D,
marketing, sales, & service.
1
2
DE
4
5
DO
EN
7
8
10
11
1
2
DE
4
5
DO
7
8
EN
10
11
DE
PD
1
2
4
5
DO
7
8
EN
10
11
PD
4
5
DO
7
8
EN
10
11