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Presented by
Asish Oommen Mathew
2/17/15
Contents
Introduction
Knowledge Management
Data, Information & Knowledge
Nonakas Knowledge Creation Model
Illustration of Knowledge Creation
Conclusion
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Introduction
INDUSTRIAL
SOCIETY
LAND
LABOUR
CAPITAL
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KNOWLEDGE
SOCIETY
CREATIVITY
INFORMATION
KNOWLEDGE
INNOVATION
MANAGEMENT
INTELLECTUAL
CAPITAL
Figure 1 - The industrial & knowledge society (Adapted from Drucker, 1994).
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Knowledge Management
Knowledge management (KM) is essentially about getting the
right knowledge to the right person at the right time (Dell &
Grayson, 1998).
Focuses on ways of sharing and storing the knowledge of
individuals, as a means of improving the competency, speed,
efficiency - and profitability - of the larger whole (Low &
Mohammed, 2005).
Knowledge Management.(contd)
People
Technologies
Processes
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- Knowledge Creation
- Knowledge Storage
- Knowledge Retrieval
- Knowledge Transfer
- Knowledge Application
(Alavi & Leidner, 2001)
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INFORMATION
DATA
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...
2920020
2920021
29127
29142
29889
29120
6
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documents
organizational routines
processes
practices
norms
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e.g.,Individualand/orTeam
Discussions
EXPLICIT TO TACIT
(INTERNALIZATION)
e.g.,Learnfromareport
andDeducenewideas
TACIT TO EXPLICIT
(EXTERNALIZATION)
e.g.,DocumentingaTeam
Meeting
EXPLICIT TO EXPLICIT
(COMBINATION)
e.g.,CreateaWebsitefrom
someformofexplicit
knowledge;EmailaReport
9 1991)
Figure 3 Knowledge Creation Model (Nonaka,
Patient ID
1
2
3
4
5
Drug
D1 D2
,D3, D4, D5
D3,D1 D2
D3,, D5,
D1
D5,D2
D1
: 60% of patients (i.e., 3/5)
D1 and D2
: 40% of the patients (i.e., 2/5)
D2 when D1 was given : 67% of the patients (i.e., 2/3)
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Physicians understanding
D2 has to be given with D1 for patients who had a heart attack
at age 40 or less.
Knowledge added to the knowledge repository:
If a patients age is 40 years and the patient had a heart attack
and D1 is administered to the patient, then D2 should also be
administered to that patient.
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EXPLICIT
PatientID
Drug
D1,D2
D3,D4,D5
D3,D1,D5
D5,D3,D1
D5,D2
COMBINATION
EXPLICIT
TACIT
INTERNALISATION
EXPLICIT
TACIT
EXTERNALISATION
Th
e
TACIT
SOCIALISATION
Kn
ow
led
ge
Sp
ir
al
TACIT
Figure 4
Knowledge Spiral
in Healthcare
(Wickramasinghe,
2006)
Conclusion
In todays knowledge based economy, sustainable strategic
advantages are gained more from an organisations
knowledge assets than from its more traditional types of
assets.
Knowledge Management enables an organization to manage
its manage its knowledge assets effectively.
Conditions to stimulate Nonakas knowledge transfer modes
should be provided for generating new knowledge in an
organization.
Knowledge Creation is the key to sustaining a competitive
advantage in todays market environment.
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References
Alavi, M., & Leidner, D. E. (2001). Review: Knowledge management and knowledge
management systems: Conceptual foundations and research issues. MIS quarterly, 25(1), 107136.
Davenport, T. H., Prusak, L., & Strong, B. (2008). Putting ideas to work: Knowledge
management can make a differencebut it needs to be more pragmatic. Sloan Management
Review, 33(1), 11-17.
Drucker, P. (1988). Coming of the new organization. Harvard Business Review, 66(1), 45-53.
Low, L. S. W., & Mohammed, A. H. (2005). The development of knowledge sharing culture in
construction industry. In Proceedings Of The 4th Micra Conference, Faculty of the Built
Environment, University of Malaya, Kuala Lumpur, Malaysia.
Massey, A., Montoya-Weiss, M. and ODriscoll, T. (2002). Knowledge management in pursuit
of performance: insights from Nortel networks. MIS Quarterly, 26(3), 269289.
Nonoaka, Ikujiro. (1991). The Knowledge Creating Company. Harvard Business Review,
69(6), 96-104.
ODell, C., & Grayson, C. J. (1998). If only we knew what we know. California management
review, 40(3), 154-174.
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Thank you.
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