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system
supervisors
Subordinates
Peers
Rating committees
Self
Customers
Objectives
Providing
Leadership
development
Potential appraisal and development
Career planning
Succession planning
Team building
Role clarity
Advantages
More
credibility
Emphasises difference between self
perception and reality
Positive effect on employee
Strengthening
of
leadership
competencies
Increased customer orientation
Disadvantages
Expecting
Balanced Scorecard
An
approach
to
translate
an
organizations vision into a set of
performance indicators.
Four
kinds of measures:
1. Customer: Measures customers'
satisfaction and their performance
requirements for the organization
and what it delivers, whether it's
products or services.
What to define?
Strategic
Challenges in
implementing BSC
Keeping