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THE NATURE OF

COMMUNICATION IN
ORGANIZATIONS

Presented to: Professor Ramzan Azhar


By:

Syed Tahir Abbas

COMMUNICATION IN ORGANIZATION
Communication is the element that maintains and sustains
relationship in it. What person A says to Person B not only can have
a impact on those two people but since organizations are systems, it
can also have meaningful impact on the total system.
Organizational Communication is central to Organization success

MISCONCEPTIONS ABOUT COMMUNICATION IN


ORGANIZATIONS

1. Meanings are in Words


2. Communication is a verbal Process
3. Telling is communicating

MISCONCEPTIONS
4.Communication will solve all our problem
5.Communication is good thing
6.The more communication, the better
7.Communication can break down

ORGANIZATIONAL
COMMUNICATION
The process by which individuals stimulate meaning in the mind of
other individuals by means of verbal or Non verbal messages in
the context of a formal organization

COMPONENTS OF
COMMUNICATION
Interpersonal model allows both persons to function as source or
receivers, It also allows for the process nature of communication
for feedback and for the transmission of messages of either party
There are four components of Interpersonal Communication Model
1) The Source
2) The Message
3) The Channel
4) The Receiver
5) Feedback

INTERPERSONAL COMMUNICATION
MODEL

The Source is the person who originates a


message, could be a individual , one person or
group or an entire organization.

The message is any Verbal or nonverbal


stimulates that elicits meaning in the receiver.

INTERPERSONAL COMMUNICATION
MODEL
A channel is a means by which message is carried from
one person to other.
In organization Supervisor function as channels between
upper level of management and lower level employees.
Secretaries often serves channel between people on
different level in organization.

INTERPERSONAL COMMUNICATION
MODEL
One who receives the
source message is The
receiver.

Feedback is the
observable response
to a source message.

INTERPERSONAL
COMMUNICATION

Goals

There are three majors goals in any


organization environment:
1.Developing Interpersonal relationship
2.Gaining compliance
3.Gaining understanding
We communicate to gain understanding.
We all need to understand what is going
on in our surrounding. To know and
understand we need information. To
acquire information we must communicate
with other and much of communication in
organization is for this purpose
Context

FUNCTION OF COMMUNICATION IN
ORGANIZATION
There are six functions that are dominate communication in
organization context.

1.

Inform

2.

Regulate

3.

Integrate

4.

Manage

5.

Persuade

6.

socialize

FUNCTION OF COMMUNICATION IN
ORGANIZATION

Informative Function
It is the function of providing needed
information to personnel's so that they
can do their job in a effective and
efficient manner.
People need to be inform for any
changes in the policy that are related to
their work
Much of the information
communication in organization is
conducted in written format.
However it I better for managers to
call upon weekly meetings

Function of Communication in
organization
THE REGULATIVE FUNCTION
IT IS INVOLVED WITH
COMMUNICATION THAT IS
DIRECTED TOWARDS REGULATORY
POLICY WITH IN THE
ORGANIZATION OR MESSAGE
ABOUT MAINTENANCE OF
ORGANIZATION
FOR EXAMPLE EMPLOYEES MIGHT
BE INFORMED BY MANAGER THAT
HE HAS BROKEN ANY RULES OR
REGULATION AND NOT BREAK IN
THE FUTURE AGAIN

FUNCTION OF COMMUNICATION IN
ORGANIZATION
The integrated function
It Is focused on the
coordination of tasks,
work assignment , group
coordination or fusing of
the work units towards a
common goal.
It is and indent and make
things run smoothly.

FUNCTION OF COMMUNICATION IN
ORGANIZATION
The management function
It is communication focused on getting
personal to do what is needed learning
information about personnel to know
them better and establishing a
relationship with personal better.
Persuasive function
It is the outgrowth of the management
function. Here the supervisor is
attempting to influence the employees to
do something in a particular way. Where
as simply issuing an order might
Accomplish the same function, this
approach is made for better relation
between supervisor and sub ordinates

FUNCTION OF COMMUNICATION IN
ORGANIZATION
Socialization in organization
This function seems obvious and is rarely
missed by employees or managers, the
socialization function is often neglected.
This is perhaps the most important function.
The socialization function of the
organization is the one that can be
determined whether person survives well or
not at all in an organization
It does not mean being buddies with
everyone. It means being integrated into the
communication network in corporation.

ORGANIZATION COMMUNICATION
NETWORK
There are two primary communication network s that exist in any
organization environment:
Formal
Informal

FORMAL

The communication that follows the chain of command, it follows the formals,
established, officials line of contact. In others word, it follows the prescribe path of
the hierarchical chart and tent to explicit In terms of :
Who should be taken to whom and about what
It explains whom they report to and for what

INFORMAL

This is a type of communication that does not follow the chain of command. It tells
you :
Who is really talking to whom and what?
Be are not talking about gossips here.
Gossips can exist can exist in either network.
We are referring to informal communication links that have grown out of relation
among employees, management and that have little or no correlation with the
formal organization chart.

FORMAL COMMUNICATION FLOW IN


ORGANIZATION

Upward communication
Downward communication
Positive communication
Horizontal communication

UPWARD COMMUNICATION
the one which goes up the official hierarchy,
from the lower to the higher level in the
organisation.
It is mostly used for sending information
associated with the proposals system,
employees opinion, work insight, attitudes
and problems of the employees.
It is important to secure the freedom of
communicating (undisturbed information flow)
since the main drawback of the upward
communication is message filtering.

DOWNWARD COMMUNICATION

oflows from the higher to the lower


levels in the organisation.
oIt is characteristic for giving orders,
broadening of ideas and
communicational knowledge.

HORIZONTAL COMMUNICATION
Horizontal communication appears among people of the
same status within a department or among different
working units,
diagonal communication appears among people of the
different status who are not formally connected in the
organizational communication system
horizontal and diagonal flow of information a sideward
communication, because of their generic joint features.

Positive communication
It is more likely to go up the
system than the negative many
a times employees think that
negative will go faster through
the system than the positive.
Supervises try to present the
negative information from
reaching their managers, but
forward the positive right up to
them.
If too much negative immediate
supervisor, it looks as if that
person it not doing his job
properly.

THANK YOU

References

Source: Griffin, Emory A. A first look at communication theory / Em Griffin.8th ed.

http://www.academia.edu/6475125/COMMUNICATION_DEFINITION_LEVELS_PO
WERS_MISCONCEPTIONS_and_REASONS_WHY_WE_COMMUNICATE_SUBMI
TTED_BY_RUTH_JOY_B.MARTOS_ABCR_II_-_I
Source:Richmond, McCroskey,and McCroskey (2005).Organizational
Communication for survival: Making Work, work. The Nature of Communication in
Organizations

Source: MCCROSKEY James. Introduction to rhetorical communication, an (9th ed )

http://my.ilstu.edu/~llipper/com329/mccroskey_chapter.pdf

http://www.au.af.mil/au/awc/awcgate/doe/benchmark/ch13.pdf

http://www.allbusiness.com/management/412518-1.html

http://www.journalism.wisc.edu/~dshah/j658/mongecontractor.pdf

http://www.ehow.com/about_6651601_effective-upward-communication.Html

http://www.associatedcontent.com/article/1029802/organizational_communication_ch
annels.html
Davis, K., (1993), Management Communication and the Grapevine, The Articulate
Executive, Harvard Business Review
http://www.ehow.com/way_5810427_can-horizontal-communication-lead-team_.html

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