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Principles of
Marketing
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TOPICS
Module 2:
Understanding the
Market and the
Marketplace
Module 1:
Introduction to
Marketing
Basic
Concepts of
Marketing and its
process.
Consumer and
Business Buying
Behavior
The Marketing
Environment
Managing Marketing
Information
Market
Segmentation, Target
Marketing and Market
Positioning
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Module 3: Company
and Marketing:
Partnering to Build
Customer Relationship
Strategic Marketing
Planning
Product Concept
and Strategy
Pricing Concept
and Strategy
Placing Products:
Marketing Channels
and Supply Chain
Management
Promoting
Products: Integrated
Marketing
Communication
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Module 1:
Introduction
to Marketing
Basic concepts of
Marketing and its
process.
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Learning Objectives
Define marketing and understand the
marketing process.
Explain the core customer and marketplace
concepts.
Define marketing management and compare
the five marketing management orientations.
Understand customer relationship
management and strategies.
Describe the trends that are changing the
marketing landscape.
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Topic Outline
Definition of Marketing
The marketing process
Core customer and marketplace
concepts
Marketing management orientations
Customer Relationship Management
The New Marketing Landscape
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Marketing?
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Marketing
The process by
which companies
create value for
customers and
build strong
relationships in
order to capture
value from
customers in
return. (Kotler &
Armstrong,2008, p.5)
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Interacting Components of
Marketing
3 cs of Marketing (Josiah Go)
CUSTOMER
COMPANY
COMPETITION
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Design a
customerdriven
marketing
strategy
Construct
an
integrated
marketing
program
that delivers
superior
value
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Research
Build
profitable
relationships
and create
customer
delight
Technology
Capture
value from
customers
to create
profits and
customer
equity
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Marketing
process
begins,
continues and
ends with
customers.
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Marketing Process
Step 1:
Understanding the
Marketplace and
Customer Needs
Core customer and marketplace concepts
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Needs,
Wants,
and
demands
Market
s
Core
Core Customer
Customer
and
and
Marketplace
Marketplace Concepts
Concepts
Exchanges
and
relationships
Market
Offering
s
Value and
satisfaction
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Human
Needs
States of felt
deprivation
Not created by
marketers; part of
the human make up
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Wants
form taken from
human needs that are
shaped by culture and
individual personality.
Describe in terms of
objects that will satisfy
needs.
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I want to buy...
Deman
ds
wants backed
by buying
power.
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Market Offerings
Combination of goods, services,
information, or experiences offered
to a market to satisfy a need or
want.
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Customer Perceived
Value
The customers
evaluation of the
difference between
all the benefits all
the costs of a market
offering relative to
those of competing
offers.
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Customer
Satisfaction
The extent to
which a
products
perceived
performance
matches a
buyers
expectations.
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Exchanges
The act of obtaining a desired
object from someone by offering
something in return.
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Customer
Relationship
Management
The overall process of
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Actual Buyers
Marke
ts
are buyers
who share
particular
need or
want.
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Potential Buyers
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Step 2:
Design customer-driven
Marketing Process
marketing strategy
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Marketing Management
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Functions
Customer
Manageme
nt
Demand
Manageme
nt
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Customer
Management
Select customers that
can be served well and
profitably.
Choosing a Value
Proposition
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Demand
Management
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Marketing
Management
Orientations
Production, Product,
Selling, Marketing and
Societal Marketing
Concepts
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Product
Product Concept
Concept
Selling
Selling Concept
Concept
Marketing Process
Step 3:
Preparing an
Integrated Marketing
Plan and Program
Marketing Mix (4Ps of Marketing)
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Customers
Solution
Cost
Convenience
Communication
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Marketing Process
Step 4:
Building Customer
Relationships
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Trends in CRM
Relating with
more carefully
selected
customers
Relating for long
term
Relating Directly
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Partner Relationship
Management
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Marketing Process
Step 5:
Capturing
value from
customers
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Growing share of
customer
Building Customer
Equity:
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New Marketing
Landscape
New digital age:
growth in computer,
telecommunications,
information, and
transportation.
Rapid globalization
Call for more ethics
and social
responsibility
Growth of not-for-profit
marketing.
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Summary:
Marketing is the process by which companies
create value for customers and build strong
customer relationships in order to capture value
from customers in return.
Understanding customers needs, wants and
demands will help the company to design wantsatisfying market offerings and build value-laden
customer relationships by which they capture
customer lifetime value and greater share of
customer.
To design a winning marketing strategy, the
company must decide who will it serve and how it
will serve targeted customers.
Marketers should take advantage of new
opportunities for building relationships with their
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customer, theirInstruction
marketing
partners
and the
world
around them.
End of presentation
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