Newgen - Banking

Banking - Business Drivers

CEO / Business Heads
How to roll out more branches and reach out to more customers with
minimal costs
How to increase the top line more accounts and more loans
sanctioned
How to quickly introduce new banking products to market
How to improve the overall customer experience towards the bank
Management
COO/environment
Director Operations
Operations
Green Initiative
Paper less processing
How can we be more responsive to our customers
How to improve the revenue to cost ratio of an existing customer
How can we ensure lower operational costs and improved productivity
How can we increase compliance and auditability of the processes
How can we measure our processes against SLAs and pre defined
TATs
How can we ensure that all transactions are executed quickly and with
no errors
How can we ensure that management is provided with reports as and
when required and ensure data accuracy

IT Management/CIO

How can we serve our internal customers better

How can we achieve standardization in systems across various business
processes
How can we empower the business to be able to model their own
processes within our systems
How can we ensure that all systems talk to each other to ensure
seamless user experience

Newgens Banking Experience

Retail & Corp Banking:
Account Opening
Customer Servicing
Current Account
Corp Term Loan
LC Issuance
Bank Guarantee
Bills of Exchange

Payments:

Lending/Mortgage/Credit Card

Funds Transfer

Issuance

Remittance
Processing

Loan Origination

Inward-Outward
Clearing

Loan Servicing

Loan Administration

Warrants
Processing

Credit Card Issue

SWIFT
Virtualization

Secure Loans

Cheque Archival

Mortgage
Unsecure Loans

Account Opening Automation

Central Processing Office

Exception
Handling

Data Entry & Document

Verification

Exception Handling
Central
Scanning

Local
Scanning

Authorization

Account Activation

Email Notification to
customer

Disbursing other
documents to customer

BRANCH OFFICES

Issuing Welcome Kit

Minimal Data Entry

Documents Receipt/
Checking

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Solution Benefits
Organizational Benefits

High levels of customer service

compliance with statutory
regulations
Improved security and quality
Better co-ordination among
employees
Easy data recovery and
disaster management
Elimination of file racks,
storage areas

Operational Benefits

Lower costs of operation

Higher levels of productivity
Centralized Operations and
hence faster decision making
Reduction in Turn-around times
Real-time monitoring
dashboards for complete
control

Customer Benefits

Process fully transparent and up

to date to customer.

Reduced TAT for Account Opening

Integrated with various gateways
for fast communication and
payment realization
Simple and Fast roll out for new
products and promotional offers
Improved reach to customers
lean branches with
minimum workforce

Audit log for all activities

Benefits Analysis
with ROI
Cost of the
complete
Solution

Return on
Investment
190%

Source: Deloitte case study at one of our customers

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partners@newgen.co.in
Corporate Office
Newgen Software Technologies
Limited
A-6, Satsang Vihar Marg
Qutab Institutional Area
New Delhi -110 067
INDIA
Tel: +91-11-4077 0100 +91-11-2696
3571
+91-11-2696 4733
Fax: +91-11- 2685 6936