IN

HUMAN
RESOURCE

P re s e n te d B y :
SWETLANA
VIPUL

Define Six Sigma

Sigma is the Greek letter representing the standard

deviation of a population of data.
Six Sigma is a highly disciplined process that helps a
company focus on developing and delivering nearperfect products and services.
It is a way of knowing where you are and where you
could be!

WHAT IS SIX SIGMA ?

M e a s u r e of how well a process is performing

- Six Sigma process produces 3.4 defects per

million opportunities
- Most companies are at 3-4 sigma level

P h i l o s o p h y of reducing defects so we can improve

customer satisfaction and reduce costs

B u s i n e s s S t r a t e g y that increases process

performance resulting in enhanced customer
satisfaction and improved bottom line ($$).

SI X
SI GMA

It is a Philosophy
Anything less than ideal is
an opportunity for
improvement
Defects costs money
Understanding processes
and improving them is the
most efficient way to
achieve lasting results

It is a Process
To achieve this level of
performance you need
to:
Define, Measure, Analyse,
Improve and Control

It is Statistics
6 Sigma processes will
produce less than 3.4
defects per million
opportunities

Sigma Level

Six Sigma =
99.9997%

Sigma Level
(Process
Capability)

Defects per Million

Opportunities

308,537

66,807

6,210

233

3.4

Six-Sigma is an integrated quality improvement

framework, which aims at ensuring no more than 3.4
defects per million opportunities.

What it means to be @ Six Sigma

Is 99% (3.8) good enough?

99.99966% Good At 6

20,000 lost mails per hour

7 lost mails per hour

Unsafe drinking water

almost 15 minutes each
day

One minute of unsafe

drinking water every
seven months

5,000 incorrect surgical

operations per week

1.7 incorrect surgical

operations per week

2 short or long landings at

most major airports daily

One short or long landing at

major airports every five
years

200,000 wrong drug

prescriptions each year

68 wrong drug prescriptions

each year

Why Six Sigma?

Money

Quality

Customer
Satisfaction

Competitive
Advantage

G r ow t h

Employee Pride

Six Sigma Phases

Define

Measure

Analyze

DMAIC

Improve
Control

Defi ne

Define Customers and Requirements (CTQs)

Develop Problem Statement, Goals and Benefits

Identify the Process

Define Resources

Evaluate Key Organizational Support

Develop Project Plan and Milestones

Develop High Level Process Map

Measure

Define Defect and Opportunity

Develop Data Collection Plan

Validate the Measurement System

Prepare data collection plan :

- How many data points do you need to collect ?
- How many days do you need to collect data for ?
- What is the sampling strategy ?
- Who will collect data and how will data get
stored ?

Define Performance Objectives

How well or poorly processes are working

compared with Competitors

A n a ly z e

Identify Sources of Variation

Dont focus on symptoms, find the root cause

Perform Design of Experiments

Develop Potential Solutions

Develop implementation plan.

I mp r ove

- Prepare final presentation.

- Present final recommendation to Management
Team.

Correct/Re-Evaluate Potential Solution

 Define and Validate Monitoring and Control

System
Develop Standards and Procedures
Implement Statistical Process Control
Verify Benefits, Cost Savings/Avoidance,

Control

Profit Growth
How will you maintain to gains made
-Change policy & procedures
- Change drawings
- Change planning
- Revise budget
- Training

Champions

Master
Black
Belt

Black Belts

Green Belts

Team Members /
Yellow Belts

Mentor, trainer, and coach of Black Belts and

others in the organization.

Leader of teams implementing the

six sigma methodology on projects.

Delivers successful focused projects

using the six sigma methodology
and tools.

Participates on and supports the

project teams, typically in the
context of his or her existing
responsibilities.

SIX SIGMA IN RECRUITMENT

Reduce the time required to hire an employee.
Reduce the time to process an insurance claim.
Improve employee orientation processes.
Reduce expenditures for recruiting firms.
Reduce absenteeism.
Improve training efficiency.
Improve employee satisfaction.
Identify and correct retention issues.
Reduce incentive compensation errors.
Improving grievance handling process.
Consolidation of employee information databases.
Increase retention using exit interview information.

SIX SIGMA APPLIED TO HR

PROJECTS
Employee

turnover rate.
Job satisfaction issues (surveys).
Management satisfaction.
Cafeteria food quality.
Policy deployment.
New hire process quality and cycle time.
Health care costs.
Safety and compliance issues.
Employee exit analysis.
University relations.

SIX SIGMA COMPANIES

SIX SIGMA - FINANCIAL SERVIC

SIX SIGMA
CERTIFICATION

WHY SHOULD HR ENCOURAGE SIX SIGMA

AND LEAN IN THE ORGANIZATION:
Some of the skill sets and competencies that get developed along
with the implementation of Six Sigma are as below:

Builds Team Building Competency

Creates a learning culture

Develops Coaching and Mentoring skills

Improves presentation and training skills

Improves Project Management skills

Encourages Statistical Thinking

Opportunity to set challenging targets

Creates cross functional awareness /

competency building

Motivation through awards and recognition

Encourages sharing and learning between

strategic business units.

WHY SHOULD HR BE INVOLVED IN SIX SIGMA

Some examples of projects a green belt or black belt from HR can
work, with a focus of process improvement are as listed below :

Recruitment

and Induction Process

Performance

Management Process

Knowledge
Human

Management

Resource Information System

Training

and Development Process

Compensation

Process

Disbursement and Reimbursement

 Employee

related administrative

transactional processes
Competency
Job

Development Process

Design and Analysis

REFERENCE BOOKS & WEBSITES

www.zdnet.com/six-sigma
www.sixsigmaranch.com
www.sixsigma.ua.edu