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NetAct Monitor

Overview of Applications
and Functionality

NSN NetAct OSS5.1


OS8212-51A

1 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

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2 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Objectives
List the suite of Nokia NetAct Fault Management (FM) tools
Explain the advantages and disadvantages of the Nokia NetAct

online and offline FM applications


Reconfigure the different FM applications
Use the different FM tools to efficiently perform a variety of tasks
applicable to their own job roles

3 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Content
NetAct Monitor Functionality
NetAct Monitor Basic Software
NetAct Monitor Application Software
Overview of Global Monitor
Common Iub Integration

4 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Contents of OSS5.1 Release


NetAct OSS5.1 release covers the following products of NetAct
Regional Cluster
Other Products

NetAct Global Cluster


SQM

Optimizer (MV)

Global
Monitor

Planner
Global
Reporter

Reporting
Suites

NetAct Regional
Cluster

NetAct OSW

Audit Trail

CM3

Administrator

HW
Manager

Trace

SQM

Reporter

OSS5.1 scope

5 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Traffica
MQA
Standalone SQM

Reporting
Suites

Monitor
Optimizer

Focus of NetAct Monitor Tools


Alarm appears in the
monitor. Double click
to see more information
and acknowledge

Object changes
color in Top level
user interface
or

Use the Object to select


Criteria. Also can use object
by drag and drop to application

More information
in manual page

Usage of various
NetAct Monitor
Tools to Handle
the process

Identify Fault
Locate Fault
Impact on Service?
Classify / Prioritize Fault
Corrective Course of Action
Follow up

6 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

NetAct Monitor Software


Basic
BasicSoftware
Software(BSW):
(BSW):

Application
ApplicationSoftware
Software(ASW):
(ASW):

Tools
Toolsfor
forcollecting
collectingand
andstoring
storingalarms
alarms
- -Alarm
Data
Collection
Alarm Data Collection
- -Alarm
AlarmEvent
EventData
DataStoring
Storing

Tools
Toolsfor
forreal-time
real-timenetwork
networkmonitoring
monitoring
- -Modifiable
Alarm
Manual
Modifiable Alarm Manual

Tools
Toolsfor
forreal-time
real-timenetwork
networkmonitoring
monitoring
- -Top-level
User
Interface
Top-level User Interface
- -Alarm
AlarmMonitor
Monitor
- -Pre-defined
Pre-definedAlarm
AlarmManual
Manual

Tools
Toolsfor
foralarm
alarmreduction
reduction
- -Maintenance
Mode
Maintenance Mode
- -Alarm
AlarmCorrelation
Correlation
- -FM
Rule
FM RuleEditor
Editor
Tools
Toolsfor
fortroubleshooting
troubleshootingthe
thenetwork
network
- -Alarm
History
Handling
Alarm History Handling
Tools
Toolsfor
forautomating
automatingnetwork
networkmonitoring
monitoring
processes
processes
- -Alarm
AlarmTrigger
Trigger
- -Alarm
Forwarding
Alarm ForwardingtotoE-Mail
E-Mail

7 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Alarm Monitoring Flow

From
Network

Connects to
Network
Element Directly

8 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Use of Monitoring Tools to Identify Status of


Object
User can gain a quick overview of the alarm
statuses of the network elements, and of the
problems in the services provided to the
subscribers.
The colours of the symbols for the NEs change in
real-time according to the active alarm situation.
Use of mode and Colours in Help can identify
Administrative, Alarm or Object State mode.
Alarms are divided into four different classes
according to the severity of the alarm. Each class
is presented by using a specific colour in the NE
symbol.

***
Critical
Alarm
**
Major
**
MajorAlarm
When a new alarm arrives, the
symbol of the network
element in question blinks in
the view. This is know as an
Unacknowledged Alarm
9 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

**
Major
Alarm
*Alarm Minor Alarm

Alarm Monitor
Presents the active alarm situation sorted
by alarm severity and time stamps
The user can:
Acknowledge and cancel alarms
Define the monitoring criteria for
network elements, maintenance
region, alarm number and object
class
Open several monitors
simultaneously
Print selected alarms from the list
Define updating period of alarms
Full integration with:
Nokia Trouble Ticket system
Modifiable Alarm Manual
Explanation dialog (information on
correlated alarms)
10 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Alarm History Handling


Analysis of faults using default or
user-defined queries about alarm
history
The user can make a query using
NE or maintenance region
selection
Alarm severity and type
Alarm number and object class
Time periods
Alarm or Ack state
The user can also
Acknowledge and cancel alarms
Access the Database Statistics
dialog
Open the Modifiable Alarm
Manual application or start an
MML session
11 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Modifiable Alarm Manual


The user can open the Alarm

Manual page which is related to the


investigated alarm.
The Alarm Manual page provides
detailed information on the alarm,
for example, explaining the possible
reasons for the alarm as well as
giving instruction on how to correct
the fault.
Users can add their own
comments and instructions for
alarms, or own pages.

The Alarm Manual window can be

opened in several ways: from Alarm


History Handling, Alarm Monitor, and
FM Rule Editor applications.
12 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Alarm Database Upload


To ensure a consistent alarm
information in NetAct, the NetAct
alarm database is uploaded from the
network elements alarm databases.
This can be achieved by selecting
the Object and Selecting Alarm
database Upload

13 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Alarm reduction

Alarm
Reduction
Correlation
Reclassification
Filtering

network
region 1

network
region 2

Many faults are important but temporary in nature (e.g.


under severe weather conditions) - these can be
correlated to produce more meaningful alarms
Nokia's alarm reduction strategy
The user needs to be informed only of relevant alarms
to locate and diagnose a fault in the most timely
manner
Alarm reduction takes place where it is most sensible,
either on network element level or in the NetAct. The
NetAct is the place, if there is a need for a network
level view in alarm reduction (e.g. from a topological
point of view)
The target: 1 alarm / 1 fault
Nokia NetAct can help operators to manage alarm flow
information with Alarm Filtering and Reclassification and
Alarm Correlation
With the Alarm Statistics in PC application in
Nokia NetAct the user can estimate the efficiency
of alarm reduction and the need for that

14 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Alarm Filtering and Reclassification


The user can control alarm flow
from network to database or
alarm handling application by
rule sets
Filtering: alarms are filtered
from the alarm handling
applications or totally omitted
from the database
Alarm Reclassification:
alarm classes can be changed
Auto-ack: generates an
automatic acknowledgement for
the alarms covered in the rule
Ack with cancel: generates
an automatic acknowledgement
for the cancelled alarms
Informing delay: if the alarm
is cancelled within the specified
informing delay time, it will not
be shown in the alarm
monitoring applications
15 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Maintenance Mode
User can block unnecessary alarms from a

network element (NE) and reduce the number


of alarms shown in the monitoring
applications.
By default, in maintenance mode, no alarms
from the NE are received (configurable).
When returning to the normal mode, the
NMS database is synchronised with the NE.
Maintenance mode can be activated for one
NE or a NE and its subnetwork.
A workstation alarm is sent for each NE in
maintenance mode, which enables separate
monitoring of NEs in maintenance mode.
Maintenance Mode is activated and
deactivated from Top-level User Interface
NEs in maintenance mode are shown in blue

16 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Report Set for FM

Most frequent alarms in the network


Most alarming network elements
Alarm distribution for a selected network element
Number of network elements that produced the selected
alarm
Number of occurrences for a selected alarm
17 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Alarm Trigger
NMS Alarm Pipe

Makes it possible to automatically start UNIX


processes on the basis of defined alarms
Triggering is controlled by rules specified in
a configuration file. The rules include:
Alarm events which trigger the process
The process to be triggered

ALARM
TRIGGER

Automatic
Recovery

Automatic
Testing

Config.
file

Usage examples:
Automatic recovery (automatic NE resets
triggered by the certain alarms)
Forwarding low-volume alarm data to the
external systems (automatic trouble ticket
creation, generating notifications to
customer's own systems or system
management platforms e.g. IT/Operations)

Reduces the amount of manual work


required in the network monitoring routines
18 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Alarm Correlation
+

The user can create correlation


rules so that only informative
alarms are shown in the Alarm
Monitor application

Compression: an alarm is shown


only once, even if there have been
several occurrences of the alarm
active at the same time
Suppression: lower priority
alarms are not shown when there
is an active alarm of higher
priority
Count: a new alarm is generated
whenever a predefined number of
defined alarms have been
received within a certain time

19 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Alarm Forwarding to E-mail


Quality of network services to

subscribers must always be at a high


level even if the assigned personnel may
not be present at all times
With this feature it is possible to
forward alarm information using e-mail
This feature can be used in
communication between network
monitoring centers and maintenance
people
Criteria set defines the alarms which
will cause messages to be forwarded
E-mail messages are sent via an
electronic mail system (SMTP)

20 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

ASCII Alarm Forwarding


Network
Elements

NMS alarm pipe

The NetAct-NMC ASCII Alarm Forwarding

NetAct

Buffer
(optional)
ASCII Alarm
Forwarding

TCP/IP
address +
port

NMC

interface is a solution for sending alarm


information from the Nokia NetAct to an NMC in
ASCII format using TCP/IP and UNIX services.
The interface is intended to be used with a
third-party NMC.
The alarms are routed from the NetAct alarm
pipe to the ASCII Alarm Forwarding application,
optionally via buffering.
The ASCII Alarm Forwarding application
writes the data through the socket connection
to the NMC.
The NMC alarm application is responsible for
receiving and handling the alarms as required.

NMC alarm application

21 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

3GPP FM Forwarding
External
Alarm
Tool

fault management interface


based on 3GPP TS32.111-x (R4)

and relevant references,


Corba Solution Set
IRP Manager
alarm upload for alarm synchronisation
continuous alarm notifications (newAlarm,
AckStateChanged, ClearedAlarm, AlarmListItf-N
Rebuild)
alarm
acknowledge
Alarm IRP
upload
notifications
alarms
Notification IRP alarm acknowledge from external system
Corba Solution Set
configurable filter for notifications set by external
system at subscription time
information either based on generic 3GPP
object model (RAN and Core area supported in
Nokia NetAct Monitor
initial version) or on Nokia proprietary object
model (Alarms from all NEs supported by NetAct
Nokia NetAct
and all NetAct internal alarms transferred)
Network
Elements
22 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Global Monitor Regional Monitor


Global
Monitor

Regional
Monitor

Network
Elements

Same Monitoring
Tools on Global
and on Regional
Level

Global Monitor,
Regional Monitor
and NEs are
hierarchically
linked together
and much more:
Drag & Drop between Global
Monitor
and Regional
Monitor
Direct Access to Element
Manager
Automatic Alarm
Synchronisation
Automatic View Updates
Connection Supervision
Same Look and Feel

23 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

Common IuB Integration

NBxxx alarms
& statistics

RN
C

NetAct

RN
ala C &
rm F
s & l ex
sta iBTS
tis
tic
s

RC/OTS

FlexiBTS
NBxxx

NetAct consolidates the FM data


from NB/RSxxx, RNCs and
FlexiBTSs

NBxxx alarms are collected by Radio

Commander and forwarded to NetAct


NetAct Monitor applications provide a
network wide view to the alarms
RC/OTS and NBxxx LTE can be used
as complementary tools, e.g. in
troubleshooting

New in OSS5.1 CD1

24 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

EXERCISE Alarm Monitor


1. What is the main idea of the Alarm Monitor?
2. Study the main window of the Alarm Monitor. What do you
see?
3. Study the Alarm menu and the buttons (both are
correlated). If subpoints are greyed out, select one ore
more alarms in the main view.
4. Study the Configuration menu and change some settings.
5. Open the Monitoring Criteria pane by using the correct
button.
6. Change some settings inside the Monitoring Criteria and
review different output results in the main view.

Use the Notes Page for your results.

25 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

OPTIONAL EXERCISE TLUI and Maintenance Mode


1. Check if the TLUI is working in the alarms mode? Select
the alarms mode if necessary.
2. What is the difference of a blinking object and a blinking
shadow of an object?
3. What is the purpose of the feature Maintenance Mode?
4. Set a BCF/WBTS named by the trainer to Maintenance
Mode. In which colour are the objects shown afterwards?
Activate for MO
Activate for MO and Subnetwork
5. Deactivate Maintenance Mode for your objects. Check the
change of colours.

Use the Notes Page for your results.


26 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008

OPTIONAL EXERCISE Other NetAct Monitor Tools


1. Open and study the Alarm History
2. Open and study the Modifiable Alarm Manual
3. Perform an Alarm Database Upload
4. Open and study FM Reports (if you do not find them on
the NetAct Start Page open them from the TLUI)

Use the Notes Page for your results.


27 2008 Nokia Siemens Networks. All rights reserved. NetAct Monitor: Overview of Applications and Functionality / GSt / 10/2008