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ORGANIZATIONAL

BEHAVIOUR
SESSION 1

Introduction to Organization
Behavior

Agenda

Introductions
Review the syllabus and
schedule
Introduction to OB

Introductions
Few information
Participative learning
Internal Performance evaluation

2 surprise Quiz of 5 marks each


Group presentations
E-learning exercise
Review exercise
Case study
Attendance

10 Marks
10 Marks
5 Marks
5 Marks
10 Marks
10 Marks

What is Organizational
Behavior?
A field of study that investigates the
impact that individuals, groups, and
structure have on behavior within
organizations, for the purpose of
applying such knowledge toward
improving an organizations
effectiveness.

Few Definitions
OB is directly concern with understanding,

prediction and control of human behavior in an


organizations. Fred Luthans (1989)

A way of conceiving problems, articulating


research and acting solutions.

Organizational behavior is the study and

application of knowledge about how people act


within an organizations. It is a human tool for
human benefit. Keith Davis.

Cont
the study of what people think, feel, and
do in and around organizations. McShane &
VonGlinow (2003)

the systematic study of actions and


attitudes that people exhibit within
organizations Robbins (2000)
The study of organizational components,
and their impact on human behavior and
organizational performances. Chung &
Megginson (1981)

Brief History
International
1800 B.c Babylonian code of Hammurabi

Minimum wage rate


Incentive wage plan

Industrial revolution

Surplus goods
High wages
High job satisfaction

Scientific Movement

1911- F.W. Taylor Principals of scientific


Management
Frank & Gilbert Time & Motion study

Human relation movement


Hawthorne Studies
Academic study of OB
Details
Organisation :
Western Electric Company
Researcher

Hawthrone worker- Chicago


Elton Mayo
Haward school of business administration
Prof. Industrial relation

Time Period :
Why research :
Findings

8 years (1924-1932)
To study workers behavior and
sentiments.
Group behavior affects Individual
behavior.
Money factor < Group standards,
Sentiments and securities.

Organizational Behavior in India


Trends
1. Increase in Applied behavioral Science
2. Relaxing boundaries between behavioral
Sciences
3. Psychodynamic process as an integrating
force for behavioral science research and
applications
4. Social, group institutional issues.

Frameworks Of
Organizational Behavior

Cognitive Behavioristic Social learnin

*Human Being *Deals with


*Constant interactio
Is important
observable behaviorbetween person
and environmental
*Behavior is
and environment
Behavior
Purposive &
Contingencies
goal oriented
of behavior.

contributing fields of OB
Psychology
The science that seeks to measure, explain, and sometimes
change the behavior of humans and other animals.
Sociology
The study of people in relation to their fellow human beings.
Social Psychology
An area within psychology that blends concepts from
psychology and sociology and that focuses on the
influence of people on one another.
Political Science
The study of the behavior of individuals and groups
within a political environment

Why to study Organization


behavior?
Understand how people interact in organizations.
Use Organization behavior as a manager.
To get work done.
Improving Quality and Productivity
Quality management (QM)
Process reengineering

Improving Customer Service


Increased expectation of service quality
Customer-responsive cultures

Cont
Cordial Industrial relationship

Responding to the Labor Shortage


Changing work force demographics
Fewer skilled laborers
Early retirements and older workers

Basis for modern Management


To learn :
Ethics and social responsibility
Motivating and rewarding
Decision making

Contemporary Issues

Globalization
Changing Workforce
Emerging Employment Relationships
Information Technology
Workplace Values and Ethics