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COMPUTER OPERATIONS

MANAGEMENT

Session 1
INTRODUCTION

Course Plan
1. Today :

Introduction to Computer Operations Management


Task Description

2. Assessment :

Task
Final Test
Other

: 40 %
: 20 %
: 20 %

(Exercise, Quiz, Absent)

3. Literature :
- Jerry Luftman, Managing the Information Technology
Resource: Leadership in the Information Age, Prentice Hall
-

other sources .

Course Plan(2)
3. objective
Expected at the end of this session
student will be able to:
understand the roles and functions of
computer operations management
(COM) at the operational level in an
organization.

Session 1 : Introduction To
Computer Operations Management

Outline:
Introduction
Computer Operations Management
Process In Computer Operations Management
Task Description

Introduction

Why Managing
Operations ?
Training
10%
Developm
ent 33%

Operation
al 57%
5

The Importance of COM (Luftman)


Completely work load
The importance
of COM

Strict competition and


efforts to win the
competition
Decision-making
should be more rapid
advances in technology
6

Operation Manager needs to create a


corporate culture that good operations.

good operations, means:

Sched
Monit uling wor
Respoor performk
Make nd quickl ance
y
decisi
ons q the proble
uickly
m
and c s
orrec

tly
7

Target of COM

Cost efficiency, includes labor cost, annual operation cost


Improving the quality of service, to provide good service to
customers
Performance System, good and consistent
flexibility System, a fast reaction to changes that occur
Cost efficiency
Performance System
Improving the quality
of service
Flexibility System

MANAGEMENT PROCESS
(James AF Stoner)

MANAJEMEN
P
E
R
E
N
C
A
N
A
A
N

P
E
N
G
O
R
G
N
S

P
E
N
G
A
R
A
H
A
N

TUJUAN ORGN
9

P
E
N
G
E
N
D
A
LI
A
N

Management:
A process/activity
that consists of
(POAC) :
Planning
Organizing
Actuating
Controling

Management in
Organizations
Inputs from the environment

Planning
and decision
making

Organizing

Human resources
Financial resources
Physical resources
Information resources

Goals attained
Efficiently
Effectively
Controlling

Copyright by Houghton Mifflin


Company. All rights reserved.

Leading

The Management Process


Planning
Setting the organizations goals and
deciding how best
to achieve them

Controlling

Monitoring
and correcting
ongoing activities

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Organizing

Determining how
best
activities and
resources

Leading

Motivating members
of the organization
to work in the best
interests of the
organization

Introduction(7)

Management
Indicators

One result of
the process
management
activities to
achieve the
efficient
output,
effective and
able to
compete.

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EFFICIENTLY

Using resources wisely


and
in a cost-effective way
And

EFFECTIVELY

Making the right decisions and


successfully implementing them

Efektif - Efisien
ITBU berhasil Meluluskan Mahasiswa dengan
biaya yang murah, tapi Lulusan banyak tidak
diserap perusahaan besar, sehingga bekerja
dengan salary yang murah
efisien tapi tidak efektif

ITBU Meluluskan Mahasiswa dengan biaya yang


tinggi, tapi Lulusan banyak diserap perusahaan
besar, sehingga bekerja dengan salary yang
tinggi
tidak efisien tapi efektif

Efektif - Efisien

ITBU berhasil Meluluskan Mahasiswa dengan


Biaya yang murah, dan Lulusan banyak diserap
perusahaan besar, sehingga bekerja dengan
salary yang tinggi

efisien dan efektif

Efektif efisien berarti tepat sasaran dan


hemat biaya

Activity of Computer Operations


Management

TOP
Management
MIDDLE
Management
LOWER
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Computer Operations

Management

Operation Functions, human which runing to


computer operations system and manager
responsible for managing the company's computer.

Decision Making, the


decision making from
the companys of
computer operations
system.

Problem Solving, Solving


of problems from the
companys of computer
operations system
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Computer Operations Management

the activity of data and information services


with more productive, transparent, orderly,
fast, easy, accurate, integrated, accountable,
efficient, effective and safety.

With the goal of increasing work productivity


and increased ability to perform computer
(TIK).

18

Computer Operations
Management
Operation Function

To manage the
operation of personnel
who worked in data
centers, data
administration,
network
administration, and
programming systems
in the environment of
Enterprise
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Computer
Operations
Operational Manager:
to manage the data
processing, planning, scheduling, identification
Management

of situations out-of control, operational level


decision making and system status reports
(both periodic reports and special reports).
the
person responsible for running the
computer operations.

20

Process In Computer Operations


Management

Processes Computer Operations


Management daily.

Such as:

- Management activity
- Development
- Maintenance
- Service
- The Resource

21

Management Activity
Process

the activity of management to operations


companys computer System.

Management activity Processs


Computer Operation Assessment
Computer Operations Scheduling
Computer Operation Control
Computer Operation Requirements
Computer Operation Evaluation
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Management Activity
Process (2)

Computer Operation Assessment

Operation Staff and Manager


Knowing the condition of the system
Reporting on the condition to
management

Obtain management commitment


to Repairs

23

Management Activity
Process(3)

Computer Operations Scheduling


Task Schedule
Time Schedule
Resource Schedule

24

Management Activity
Process (4)

Computer Operation Control


review system
Monitoring system performance
Solving system problems

25

Management Activity
Process(5)

Computer Operation Requirements


Received a request to change the
system needs of the user / other
sources
Analysis of the new request
Acceptance or rejection request

26

Management Activity
Process(6)

Computer Operation Evaluation

Ensure system performance runing with the


goals set.
Compare of system performance with the
achievement and goal system
Identification and reporting of reasons for the
differences
Improve weakness

27

Development Process

Procedure or method using in the


development of computer operation
systems.

For example:
- Development Software Upgrade
- Development Hardware/Network
Upgrade
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Development Process (2)

Development Software Upgrade

Define the needs


Application, database and data structure
Design
Negotiation or compromise with the
management
Develop and testing
Integration with previous application and
testing
software Install
Publish of software operation instructions

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Development Process(3)

Development Hardware/Network Upgrade

Define the hardware/network needs


Planning hadrware / network
Select the hardware / network
Testing the new hardware / network
Install the hardware / network
Testing the all of system
Publish of hardware operational Instructions

30

Maintenance Process

Routine maintenance of COM


Validation of problems
Understanding the system components than
suspect
Diagnosis of suspect components
to repair system components
Install and Testing improvements
Publish operational maintenance instructions

31

Service Process

Services provided process in COM


Such as:
- Operation Service
- Problems Service
- Administration Services
- Information Services
- Evaluation Service

32

Service Process(2)

Operations Service
planning
Negotiation
Publish
distribution
Monitoring

and modify

33

Service Process(3)

Problems Service
Analyzing Operational Problem
To report / record the problem
Understanding the consequences of
the problems
Initiative to problems solving
Report the status of all of the
problems
34

Service Process(4)

Evaluation Service
Evaluation the situation of services
Identify the situation of services
report the reasons for the differences
Report the status of service
report a new service request

35

Service Process(5)

Administration Services
Financial administration
such as: services cost, purchase of
equipment, operation cost, etc.
Staff

administration
such as: absent, performance,
education, training, rekruitment,
promotion, etc
36

Service Process (6)

Information Services
Receive information
determine user needs
provide information for user needs

37

The Resources
Identification system, applications, data,
personnel, supplies and financial
resources
Update Resources
Maintenance resources
Control of resources
Reporting of resources status

38

TUGAS MANAJEMEN OPERATIONAL


KOMPUTER
(Dalam Bentuk Powerpoint dan Laporan
Makalah)
Judul: Sistem Manajemen Operational .....
1.

Latar Belakang

2.

Sistem Management Operational Komputer


PT. XXX Saat ini untuk :
Operation Functions / Problem solving / Decision
Making

39

Task Description

TUGAS MANAJEMEN OPERATIONAL


KOMPUTER
3. Kelemahan Sistem managemen operational
komputer saat ini
4. Pengembangan Sistem Management
Operational Komputer yang diusulkan
5. Kesimpulan
6. Daftar Pustaka

40

Task Description