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Rajiv P. Kumar
rpsirohi@gmail.com
Communication Skills Overview
receiver sender
Medium
Encode Decode
SENDER RECEIVER
ma ges
i s ual I
V
pe a king
S
Bod
y La n
Writing gua
ge
Two-Way
Collaborative
FEEDBACK RECEIVER
Understood and
acted in the light
of it
Siliguri Branch, EIRC - ICAI 18 July 2004
Why is communication important
Inspires confidence
Builds respect in business and social life
Helps make friends
Develops a distinct personality
Reveals your ability to others
INITIATION OF MESSAGE
Noise
Distorted message
Siliguri Branch, EIRC - ICAI 18 July 2004
What does the graphic tell you about
this speaker
CLEAR connector
nterest
MAIN BODY
esire
POWERFUL close
ction
arahim@infrastructureindia.com