Organizational Behavior

Organizational Behaviorthe study of individual

behavior and
group dynamics in
organizations

The call to competition,

contest or battle

A Time of Challenge and Change

The transformation or
modification of an organization
and/or its stakeholders

Leads to Opportunities
Favorable times or
chances for progress
and advancement

Organizational Behavior:
Dynamics in Organizations
Psychosocial

Organizational
Behavior

Interpersonal

Behavioral

Organizational Variables that

Affect Human Behavior
Jobs
Work Design
Human
Behavior

Communication
Performance
Appraisal
Organizational
Design
Organizational
Structure

Understanding Human Behavior

Thoughts
Feelings

Experiences

Internal Perspective:
Examining individuals
history & personal values
Photos courtesy of Clips Online, 2008 Microsoft Corporation

External Perspective:
Examining surrounding
external events &
environmental forces

External
Events

Behavioral
Consequences

Environmental Forces

Psychology
the science
of human
behavior

Anthropology
the science of the
learned behavior
of human beings

Sociology
the science
of society

Interdisciplinary
Influences on
Organizational
Behavior

Management
the study of overseeing
activities and supervising
people in organizations

Engineering
the applied
science
of energy &
matter

Medicine
the applied science
of healing or
treatment of diseases
to enhance an
individuals health
and
well-being

Positive Reactions to Change

Open and
Responsive

Not
Rigid and
Reactive
Photos courtesy of Clips Online, 2008 Microsoft Corporation

Have a positive attitude

Ask questions
Listen to the answers
Be committed to
success

Components of an Organization
Task - an organizations mission, purpose, or goal
for existing
People - the human resources of the organization
Structure - the manner in which an organizations
work is designed at the micro level; how
departments, divisions, & the overall
organization are designed at the macro level
Technology - the tools, knowledge, and/or
techniques used to transform inputs into outputs

Formal vs. Informal Organization

Formal Organization - the official,

legitimate, and most visible part of

the system
Informal Organization - the unofficial
and less visible part of the system
Hawthorne Studies: studies conducted
during the 1920s and 1930s that
discovered the existence of the informal
organization.

Formal organization

Formal
&
Informal
Elements
of
Organizations

(overt)
Goals & objectives
Policies & procedures
Job descriptions
Financial resources
Authority structure
Communication channels
Products and services

Informal organization
(covert)
Beliefs & assumptions
Perceptions & attitudes
Values
Feelings, such as fear, joy
anger, trust, & hope
Group norms
Informal leaders

Social
Surface

Global Competition in Business

Four challenges to managers relating
to change in organizations

Globalization
Workforce Diversity
Ethics & Character
Technological Innovation

Challenges to Managing
Organizational Behavior
Increasing globalization of organizations
operating territory
Increasing diversity of organizational
workforces
Continuing demand for higher levels of moral
& ethical behavior at work
Continuing technological innovation with its
companion need for skill enhancement

TRUST

Trends Affecting Managers

Industrial restructuring
Increased amount & availability
of information
SECURITY
Need to attract & retain the
best employees
Need to understand human &
cultural differences
PREDICTABILITY
Rapid shortening of response
times in all aspects of business