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IS 344
Agenda
Review
Discussion Questions
Week 6 Lecture
Break
Team Case study and Final Project team updates
Week
Topic
#1 Jan 26
#2 Feb 2
Course
Schedule
IS 344
Reading
Assignment Due
Course Introduction
Business Functions & Processes
Development of Enterprise Resource Planning Systems
Chapter 1
Chapter 2
Discussion Questions
#3 Feb 9
Chapter 3
#4 Feb 16
Chapter 3
Discussion Questions
Team Case Study
Discussion Questions
Chapter 4
Discussion Questions
#5 Feb 23
Chapter 5
#7 Mar 9
Chapter 6
Discussion Questions
Team Case Study
Discussion Questions
SPRING BREAK
No Class
Process Modeling, Process Improvements in ERP systems
Chapter 7
#10 Mar 30
#11 Apr 6
Chapter 7
Chapter 8
Discussion Questions
Exam (3/27)
Discussion Questions
Discussion Questions
Team Case Study
Mobile Computing
Social Media
Cloud Computing
Chapter 8
Discussion Questions
Chapter 8
Quiz
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Chapter 1: Business
Functions and Business
Processes
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Business Processes
Collection of activities that takes one or more kinds of
input and creates an output that is of value to customer
Customer can be traditional external customer or internal
customer
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Figure 1-4 The Marketing and Sales functional area exchanges data
with customers and with the Human Resources, Accounting and
Finance, and Supply Chain Management functional areas
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Figure 1-5 The Supply Chain Management functional area exchanges data
with suppliers and with the Human Resources, Marketing and Sales, and
Accounting and Finance functional areas
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Figure 1-6 The Accounting and Finance functional area exchanges data with
customers and with the Human Resources, Marketing and Sales, and Supply
Chain Management functional areas
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Figure 1-7 The Human Resources functional area exchanges data with the
Accounting and Finance, Marketing and Sales, and Supply Chain Management
functional areas
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Chapter Two:
The Development of
Enterprise Resource
Planning Systems
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Figure 2-5 Modules within the SAP ERP integrated information systems
environment (Courtesy of SAP AG)
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Training
Costs both time and money
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Summary
Speed and power of computing hardware increased
exponentially, while cost and size decreased
Early client-server architecture provided the conceptual
framework for multiple users sharing common data
Increasingly sophisticated software facilitated
integration, especially in two areas: A/F and
manufacturing resource planning
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Summary (contd.)
Growth of business size, complexity, and competition
made business managers demand more efficient and
competitive information systems
SAP AG produced a complex, modular ERP program
called R/3
Could integrate a companys entire business by using a common
database that linked all operations
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Summary (contd.)
ERP software is expensive to purchase and timeconsuming to implement, and it requires significant
employee trainingbut the payoffs can be spectacular
For some companies, ROI may not be immediate or even
calculable
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Chapter Three:
Marketing Information
Systems and the Sales
Order Process
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Pre-sales activities
Sales order processing
Inventory sourcing
Delivery
Billing
Payment
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Pre-Sales Activities
Customers can get pricing information about the
companys products:
Through an inquiry or a price quotation
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Inventory Sourcing
Available-to-Promise (ATP) check
SAP ERP system checks companys inventory records and
production planning records to see whether:
Requested material is available
Requested material can be delivered on the date the customer desires
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Delivery
Delivery in SAP ERP system
Releasing the documents that the warehouse uses to pick, pack,
and ship orders
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Billing
SAP ERP system creates an invoice by copying sales
order data into the invoice document
Accounting can print this document and mail it, fax it, or
transmit it electronically to the customer
Accounting records are updated at this point
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Payment
When the customer sends in a payment, it is
automatically processed by the SAP ERP system
Debits cash and credits (reduces) customers account
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CRM Analytics
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CRM Architecture
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CRM vs ERP
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Summary
Fitter Snackers unintegrated information systems are at
the root of an inefficient and costly sales order process
An ERP system such as SAP ERP treats a sale as a
sequence of related functions
Including: taking orders, setting prices, checking product
availability, checking the customers credit line, arranging for
delivery, billing the customer, and collecting payment
In SAP ERP, all these transactions, or documents, are
electronically linked
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Summary (contd.)
Installing an ERP system means making various
configuration decisions
Configuration decisions reflect managements view of how
transactions should be recorded and later used for decision
making
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Summary (contd.)
Customer relationship management (CRM) systems
Build on the organizational value that ERP provides
Specifically increase the flexibility of the companys common
database regarding customer service
Various kinds of CRM software are available
Can be installed in-house or on-demand
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Chapter Four:
Production and Supply Chain
Management Information
Systems
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Production Overview
To meet customer demand efficiently, Fitter Snacker must:
Develop a forecast of customer demand
Develop a production schedule to meet the estimated demand
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Sales Forecasting
ERP system takes an integrated approach
Whenever a sale is recorded in Sales and Distribution (SD) module,
quantity sold is recorded as a consumption value for that material
Figure 4-3 Fitter Snackers sales forecast for January through June
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CO module
Profit goals for company can be set
Sales levels needed to meet the profit goals can be estimated
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Demand Management
Links the sales and operations planning process with
detailed scheduling and materials requirements planning
processes
Output: master production schedule (MPS)
Production plan for all finished goods
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Detailed Scheduling
Detailed plan of what is to be produced, considering machine
capacity and available labor
One key decision in detailed production scheduling
How long to make the production runs for each product
Production run length requires a balance between setup costs and
holding costs to minimize total costs to the company
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MRP - Process
on
onorder
order
status
status
current
current
inventory
inventory
recommended
production
actions
forecasts
forecasts
MRP
MRP
process
process
Inputs
master
master
schedule
schedule
bills
billsof
of
material
material
planning
planning
rules
rules
Outputs
recommended
procurement
actions
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SCM costs
Include cost of buying and handling inventory, processing orders, and
information systems support
On-time performance
If supplier agreed to requested delivery dates, tracks how often
supplier actually met those dates
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Summary
ERP system can improve the efficiency of production and
purchasing processes
Efficiency begins with Marketing sharing a sales forecast
Production plan is created based on sales forecast and shared
with Purchasing so raw materials can be ordered properly
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Summary (contd.)
Companies are building on their ERP systems and
integrated systems philosophy to practice supply chain
management (SCM)
SCM: company looks at itself as part of a larger process that
includes customers and suppliers
Using information more efficiently along the entire chain can
result in significant cost savings
Complexity of the global supply chain
Developing a planning system that effectively coordinates information
technology and people is a considerable challenge
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Chapter Five:
Accounting in ERP systems
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Objectives
After completing this chapter, you will be able to:
Describe the differences between financial and managerial
accounting
Identify and describe problems associated with accounting
and financial reporting in unintegrated information systems
Describe how ERP systems can help solve accounting and
financial reporting problems in an unintegrated system
Describe how the Enron scandal and the Sarbanes-Oxley
Act have affected accounting information systems
Explain accounting and management-reporting benefits
that accrue from having an ERP system
Explain the importance of Extensible Business Reporting
Language (XBRL) in financial reporting
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Accounting Activities
Accounting is tightly integrated with all other functional
areas
Accounting activities are necessary for decision making
Areas of accounting:
Financial accounting
Managerial accounting
Financial accounting
Documenting all transactions of a company that have an impact
on the financial state of the firm
Using documented transactions to create reports for external
parties and agencies
Reports, or financial statements, must follow prescribed rules and
guidelines of various agencies
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Cash held
Amounts owed to company by customers
Cost of raw materials and finished-goods inventory
Long-term assets such as buildings
Amounts owed to vendors, banks, and other creditors
Amounts owners have invested in company
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Close books
Closing entries to nominal accounts
Nominal accounts zero balance to start next cycle
Ensure accounts accurate and up-to-date
Adjusting entries
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Figure 5-3 Balance sheet and income statement for Fitter Snacker in SAP
ERP system
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Inconsistent Recordkeeping
Each of FSs marketing divisions maintains its own
records and keeps track of sales data differently
Paper records might be inaccurate or missing, making
validity of the final report questionable
Without integrated information systems, accounting and
reporting to management requires:
Working around limitations of information systems to produce
useful output
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Intercompany transactions
Transactions that occur between companies and their subsidiaries
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Title II
Auditor independence
Limits non-audit services that an auditor can provide
Title IV
More stringent requirements for financial reporting
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Archiving
SAP ERP software offers very few ways to delete items
Data are removed from SAP ERP system only after they
have been recorded to media (tape backup, DVD-R) for
permanent storage
Archive: permanent storage
SAP ERP systems keep track of when data are created or
changed
Change Record
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User Authorizations
SAP ERP has sophisticated user administration tools that
allow different levels of authorization management
Ensure that employees can perform only the transactions required
for their jobs
Profile Generator
Provides a simple method for selecting functions that a user
should be allowed to perform
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Tolerance Groups
Setting limits on the size of transaction an employee can
process
In an SAP ERP system, this is done using tolerance groups
Tolerance groups
Preset limits on an employees ability to post transactions
Set limits on the dollar value for a single item in a document as
well as the total value of document
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Financial Transparency
ERP systems provide the ability to drill down from a
report to the source documents (transactions) that
created it
Makes it easier for auditors to confirm the integrity of reports
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Summary
Companies need accounting systems to record
transactions and generate financial statements
Unintegrated information systems
Accounting data might not be current
Can cause problems for sales representatives trying to make
operational decisions
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Summary (contd.)
Closing the books at the end of an accounting period can
be difficult with an unintegrated IS, but is relatively easy
with an integrated IS
Closing the books means zeroing out temporary accounts
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Summary (contd.)
Use of an integrated system and a common database to
record accounting data has important management-reporting
benefits
Built-in drill-down and query tools available