CONTENTS

MEANING AND DEFINIION

PROCESS OF LISTENING
TYPES OF LISTENING
IMPORTANCE OF LISTENING
Listening is defined as “receiving
message in a thoughtful manner
and understanding meaning in
the message
Meaning
In simple words ,
 listening is a process of receiving and interpreting
the spoken words.

while receiving and interpreting the spoken words,

the listener is concerned with 4 factors, that is
Sensing
Message decoding or interpreting
Evaluating
Response
THE LISTENING PROCESS.
THE
LISTENER THE
HEARS LISTENER THE
SOUND DECORES LISTENER THE
AND OR EVALUATE LISTENER
DOES INTERPRETS THE RESPONDS
FOCUS THE MESSAGE
ON THEM. MESSAGE

SENSING ENCODING EVALUATION

RESPONSE
TYPES OF LISTENING.
Listening may be classified into the
following 6 types on the basis of purpose.
Superficial listening
Appreciative listening
Focused listening
Evaluative listening
Empathetic listening
Superficial listening
In this type of listening the listener has little
awareness of the content of what is
being said. The output in this type of
listening is zero because the listener tends
to ignore the message and is not able to
concentrate on theme, main points &
supporting details of the message.
Appreciative listening
The main purpose of appreciative listening is
to get enjoyment and pleasure. A person
listen & appreciate the person ideas &
opinions. An appreciate listener is free from
egoism. Listening to music & poetry requires
appreciation listening.
Focused listening.
Focused listening involves listening for
specific information. The main purpose is to
get some specific information that might be
used to take a decision.
Evaluative listening.
The listener interprets and analyses what he
or she listens to in order to understand both
the explicit as well as implicit message.
When we are listening to political speeches,
sales talks, elocution contests etc it means a
person who is listening should evaluate and
judge on the message and decide whether to
act upon or not.
Attentive listening
Attentive listening demands the complete
attention of the listener.
It is basically active & intelligent in situations
such as group discussions, meetings, job
interviews &so on.
Empathetic listening
It is a type of listening where a listener listens
intensively to understand the person fully
I.e. deeply both emotionally as well as
intellectually. In other words, it refers to
listening not only through but also through
eyes &heart.
IMPORTANCE/ BENEFITS/
PURPOSE OF LISTENING.
Although the basic purpose of listening is to receive
information from various sources, there can be different
purposes in listening one may listen to:
To get an introductory idea of an oral message.
To understand the main points of lecture
To discover the speaker’s idea during a conversation
To understand different viewpoint in order to contribute a
discussion
Aim a broad understanding of the subject matter of a
seminar
Continue….
To Obtain specific information
to understand new changes& development in a
particular field.
To broaden one’s outlook & understanding or
seek evidence for one’s own point of view.
It helps in in learning about people & how their
minds work.
It helps in understanding the problem clearly &
solving the same.
Listening builds trusts, we trust people who listen
to us, and we are more open to their influence,
guidance & persuasion.
…..
It facilitates good relationship with people.
CONCLUSION
listening is the most frequent activity of
human being as well as an important event in
the communication process. About 1\3rd of
human communication is spent in speaking,
writing & reading.
it is not exaggeration to state that more
than 50% of the working day of an executive
is spent in listening to some one.
SOURCES OF
INFORMATION
TEXT BOOKS
effective technical communication
M ASHRAF RIZVI
MANAGERIAL COMMUNICATION
CHATHURVEDHI AND
MUKHESH
ALICE MANI