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and Development
(Chris Argyris)
Organisations where people continually expand
their capacity to create the results they truly
desire, where new patterns of thinking are
nurtured, where collective aspiration is set free,
and where people are continually learning.
(Peter Senge)
Tr a i n i n g
D e v e lo p m e n t
M e a n t fo r
O p e r a t iv e s
E x e c u tiv e s
Focus
C u r re n t jo b
C u r r e n t a n d f u t u r e jo b s
S cope
In d iv id u a l e m p lo y e e
W o r k g r o u p o r o r g a n is a t io n
G oal
F ix c u r r e n t s k il l d e f ic it
P re p a re fo r fu tu re w o rk d e m a n d s
In it ia t e d b y
M anagem ent
T h e I n d iv id u a l
C o n te n t
S p e c i f ic jo b r e l a t e d in f o r m a t i o n
G e n e r a l K n o w le d g e
T im e - fr a m e
I m m e d ia t e
L o n g te rm
has to be performed.
capable of
needed.
being
Task Analysis
Person Analysis
Job descriptions
Job specifications
Performance standards
Interviews
Questionnaires
Reviewing literature on
the job
Customer/employee
attitude surveys
Management requests
Training progress
Exit interviews
Training committees
Rating scales
MBO
Analysis of operating
problems
Customer surveys
Tests
Diaries
Devised situations (e.g., role
play)
Assessment centers
MBO or work planning systems
Objectives of training
O B J E C T IV E
In n o v a tiv e
A n t ic ip a t in g p r o b le m s
b e fo r e th e y o c c u r
Te a m b u ild in g
s e s s io n s w ith th e
d e p a r tm e n ts
P r o b le m s S o lv in g
T r a in in g c le r k s t o
r e d u c e c o m p la in ts
T r a in in g s u p e r v is o r s
in c o m m u n ic a tio n s
to re d u c e g rie v a n c e s
R e g u la r
O r ie n t a t io n
R e c u r r in g tr a in in g o f
in te r v ie w e r s
R e fr e s h e r c o u r s e s o n
s a fe ty p r o c e d u re s