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THE HOTEL

INDUSTRY
1

Raini Portelipo
School Of Hospitality and Tourism
Management

CHAPTER OBJECTIVE
To

explain the importance of


hotel
To differentiate the various
classification of hotel
Identify the Guest Contact area.
To know the type of hotel
ownership.
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IMPORTANCE OF THE
HOTEL
History.
Business

purpose.
Leisure purpose.
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FOUNDERS OF THE HOTEL


INDUSTRY
E.M

statler
Conrad Hilton
Cesar Ritz
William Waldorf Astor & John Jacob Astor
IV
Kemmons Wilson
J.W Marriott
Ernest Henderson & Robert Moore
Ray Schultz

CLASSIFICATION OF HOTEL
PROPERTIES
Price

Function
Location
Market

Segment
Other Classification
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PRICE

Limited Service Hotels


- Offer room only
- No or very limited F n B Facilities.
- Usually know as Budget or Economy hotel.
Full service hotel
- offer wide range of facilities.
- more public space & at least 1 F n B outlet.
Luxury Hotel
- 150 -400 rooms with upscale dcor and furnishing.
- full of array of facilities and amenities.

FUNCTION

Convention Hotel
- With 500 or more rooms.
- Meeting and function space, large ballroom
- Restaurant, lounges, banquet facilities & room service.
Commercial Hotel
- Smaller with 100 to 500 rooms
- Limited space and service provided.
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LOCATION

Airport Hotel

Highway Hotel

MARKET SEGMENT
Resorts
- Famous place such as Hawaii, Mexico or The Caribbean
- Destination that normally famous for its uniqueness
and specialty ( Beach, Theme park)
Casino Hotel
Health and Spas
Vacation ownership

OTHER CLASSIFICATION
All

suite Hotel
Historic conversion
Bed and Breakfast
Boutique Hotel trendy, affluent &
artistic.

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TYPES OF LODGING
A.

HOTEL

Can be found every where


Attract people who need place to stay for a
night
Generally have more than two stories with
guest room located along the hallways
Usually have a bed, bath, telephone and
television
Addition housekeeping service, luggage
assistance,
Located in or near business districts, travel
destination and airport

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B.

MOTELS
Single stories
Fewer amenities and less expensive to
operate
Lower rates, basic accommodations, roadway
locations,
Lack of center lobby were well-suited for the
new overnight traveler
Less formal, guest carry their own bag and
free parking, often adjacent the room
Provide swimming pool and restaurant
service
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C.

RESIDENTIAL HOTELS

Long

term accommodation
Provide housekeeping service, dining room
and room service
Rooms may resemble suites in layout and
design.
The food and beverage is small and
convenience for residential,
(Apartment)
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D. CITY CENTER HOTELS


Public

transportation available for


business or leisure
Range of accommodations and services
Typically have a signature restaurant

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E.

RESORT HOTELS

Cater

for vacationers
Mostly located in seashore, mountain and
away from city, but have transportation
Have special activities golf, tennis,
horseback riding, etc

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UNUSUAL HOTELS
Ice

Hotel in Swedish
Lapland
The Treetops Hotel in
Kenya
Underwater Hotel in
Australia
Capsule Hotel in Japan
The Burj Al Arab in
Dubai
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GUEST CONTACT AREA


Lobby

Reception

Concierge

Counter

Public

Area
Restaurant or F&B Outlets
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HOTEL OWNERSHIP

International Chain Hotel

Independent Hotel

Franchise Hotel
e.g. AmeriHost, Days Inn, Ramada Worldwide

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MOBILE RATING SYSTEM


(STAR RATING)
1

Star Clean, comfortable

and well maintained


2

Star offers basic quality

of 1 star property plus


additional features such as
restaurant, swimming pool
and room service.
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MOBILE RATING SYSTEM


3

Star Offering truly


excellent lodging experience.

Star Luxurious and


Characterized by attention to
detail. Guest comfort and
convenience is the priority.

Star Elite property that


ranked superior in every area
of the rating system.
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MAJOR DEPARTMENT
AND RESPONSIBILITIES
Front

Office Department
Housekeeping Department
Food & Beverages Department
Housekeeping
Kitchen
Sales and Marketing
Maintenance and Facilities Department
Human Resources Department
Account Department

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Q&A

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