Information

System
used
In McDonalds

Information system

An information system (IS) collects, processes, sto

and disseminates information for a specific purpose
An information system includes inputs (data, instr
and outputs (reports, calculations).
It processes the inputs and produces outputs that
or to other systems via electronic networks and
a feedback mechanism that controls the operation.

Types of Information Systems:

There are basically Five types of information systems.
Transaction Processing System
Office Information System
Decision Support System
Management Information System
Expert System

 Office Information System:

Uses hardware, software and Networks to enhance workflow & facilitate
communications among the employees.
Transaction Processing System:
The information system that captures and processes the data generated
during an organization's day-day transactions
Management Information System:
An Information system that generates accurate, timely and organized
information so managers & other users can make decisions, solve proble
Decision Support System:
An information System designed to help users reach a decision when the
decision making situation arises
Expert Systems:
The information system that captures & stores the knowledge of human
experts & then imitates human reasoning & decision making process
for those who have less expertise.

Types of information systems

That are used in McDonalds are:
Transaction Processing System
management Information system
Decision Support System
Made for You system
Hyperactive bob system
Point of sale System
Touch Interface Operating
System

Transaction Processing System (TPS)

transaction - happens when two people make an
exchange
collecting data about it is called transaction processing
so transaction processing is collecting, storing,
modifying, and retrieving the transactions of an
organization.
Transaction system helps to conduct business such as
payroll, employee record keeping or paying an employee.
It's important to store the data of the transaction save
and protected

How Transaction Processing System

is implementing in McDonalds?
McDonalds everyday sells a huge amount
of hamburgers
McDonalds should order raw material
from its supplier
each time McDonalds place an order with
its supplier , a transaction happens , and
the transaction processing system
records the relevant information such as
supplier name , address , the quality of
the items purchased and finally the
invoice amount.

Decision support system (DSS)

Decision support system is used to
model data and make quality decision
Decision Support Systems are usually
computer applications with a human
component.
They can shift through large amounts
of data and pick between the many
choices and supports the non
routine decision.

McDonalds management mainly

uses DSS to analyze the market and
come up with a solution(s) to
problems.
They also use DSS in order to gain
competitive advantage over other
fast food franchises by analyzing
large amount of data and seeing what
is the best course of action needed in
order to ensure they are on top.

Management Information
Systems (MIS)

Management information system is a

system that provides information
needed to manage organizations
effectively.
MIS involve three primary resources:
technology, information, and people
MIS generates 3 types of information.
Detailed Information
Summary Information
Exception Information

How Management Information System is

implemented in McDonalds?
MIS system is used to produce periodic
reports such as a daily list of employees
and the hours they work, or a monthly
report of expenses.
McDonalds uses MIS to provide
profitability and information to help
managers and staff to plan its future
direction.

MYS- Made for You System

MYS has implemented in order to raise productivity and ensure
customer satisfaction.
serves as a communication portal between the counter and kitchen
staff.
When an order is placed, the cashier inputs it into the system and
automatically it goes to the computer screen in kitchen
The elements of the sandwich are displayed for the kitchen staff to start
working on.

POS- Points of Sale System

Due to the extreme demand on McDonalds, management decided to
implement a POS in order to ensure maximum customer satisfaction by
allowing customers to order quickly with minimum error.
POS is incorporated with MYS to further ensure efficiency.
With POS each command inputted in the computer is instantaneously
conveyed to each workstation.
Payment due is displayed immediately
kitchen staff will also be to know what the order is and the duration the
customer has been waiting.

Hyperactive Bob system:

This system based on the artificial intelligence
systems employed by robots, to manage the kitchens at so-called quickservice restaurants.
In this system they use a cameras that monitor the entrance of the
McDonalds restaurants ,parking lots to see the number of people are
coming to the restaurant.
when the workers are busy to know how fast they need to be to make
the meal and what amount of meats, chickens, fries and other things
they use needed and to make an expectation of meals that must be
ready at a period of time if there is lots of people to have their
satisfaction

TIOS-Touch Interface Ordering System

This new system certain to revolutionize the fast food industry.
It is a self-service ordering system that allows customers to
order what they want without interaction with a cashier.
Its a touch interface computer that uses electronic payment.
McDonalds management decided to apply this TIOS in order
to minimize labor costs.