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Product or service
Place from which to sell
Marketing
Accept orders
Accept payment
Fill orders
Accept returns
Customer service
A product
A place to sell the product
A way to get people to come to your website
A way to accept orders normally an online form of some sort
A way to accept money normally a merchant account handling credit card payments
A fulfillment facility to ship products to customers (often outsourced)
A way to accept returns
A way to handle warranty claims if necessary
A way to provide customer service
B-to-B is short for business to business and applies to transactions between firms
B-to-C, or business to consumer describes firms that sell goods or services to a final
consumer, usually a member of the general public.
What if the sales conducted over the Web cost the company less?
What if people buying over the Web tend to purchase more accessories?
What if, in the process of selling merchandise over the Web, Dell lost no sales through its
traditional phone channel?
Larger catalogs
Improved customer interactions
Farms using computers for their business increased 3 percentage points from 2005 to 35
percentage points in 2007.
In 2007, 80% of U.S. Farms with sales and government payments of $250,000 or more have
access to a computer, 78% own or lease a computer, 66% are using a computer for their farm
business, and 75% have Internet access.
For farms with sales and government payments between $100,000 and $249,999, the figures
are: 70% have access to a computer, 66% own or lease a computer, 51% are using a computer
for their farm business, and 61% have Internet access.
For farms with sales and government payments between $10,000 and $99,999, 62% reported
having computer access, 57% own or lease computer, 36% percent use a computer for their
farm business, and 53% have Internet access.
High-speed Internet has become much more available to Internet users in the farm sector since
2005.
The proportion of operators using DSL doubled between 2005 and 2007, to 27 percent versus
13 percent.
Cable, satellite, and wireless were each reported as the primary access methods on 7% of U.S.
farms with Internet access, with satellite and wireless methods both at virtually double their
2005 levels.
Dialup was again the most common method of accessing the Internet, with nearly half (47%) of
U.S. farms still using it, down from 69% in 2005.
A total of 55% of U.S. farms now have Internet access, compared with 51% in 2005.
Conducting business on the Internet and usage of toll-free customer service numbers in
MD&DE, 5% in 2007
63% of farms have access to a computer in 2007, compared with 59%
in 2005.
Shipping
Seasonality
Convenience vs. personal connection
Consider the costs
B2C:
Save time
Save labor
Save money
Save materials
Advertise
Sell product
A business plan
A marketing plan
Internet marketing plan
Farm direct marketing on the Internet provides many opportunities for producers to
expand their existing business
Internet technologies
Various ways to use Internet technology
Website
Online directories
E-mail
Topical directories
localharvest.org
agriculturehealth.com
E-mail newsletters
E-mail address everywhere
E-mail lists and updates
Never, ever SPAM
Target Markets
It is important to define every one of your target markets. For each one you will need to determine:
Their needs
Their wants
Their expectations
Appropriate WOW factor
You may have fewer items if you are test marketing, or if some items are not appropriate for
online sales because of competitive pricing or shipping logistics.
You may have more products or services online for example: shipping items out of state, mail
lists, etc.
Keywords in keyword and description META tags (Keywords inserted in the coding), page
text, domain names, page titles, alt tags
Different META tags on each page
Keyword density and location
Header tags
Search localization
Hypertext links, anchors
File names
Referring websites
Flash and text in graphics
Website accessibility issues
The site should incorporate permission marketing, in which visitors are encouraged to give
you permission to send them an e-mail on a regular basis
Newsletters
Contests
Notification of new giveaways
Members-only area
E-club with offers/discounts/freebies
Appreciate their business
The site should incorporate stickiness, encouraging visitors to stay a while and visit many
areas of the site
Advice columns
Description of products
Discussion forums
News sections
Weekly contests
Visual appeal
Content
Ease of navigation
Search engine friendliness
Interactivity
Website stickiness
Review the elements that address the criteria above and categorize them as:
Content
Text Formatting
Colors
Consistent location
Navigation bar that links to all the major pages on every page
Get anywhere on the site in three or fewer clicks
Site map if you have more than eight major sections
Internal search tool if the site is very large
Graphics
Test download time. Users rarely wait beyond 15 seconds to download a site
Ensure there are no dead links
Visual
Other
85% of people using the Internet use search engines as their way to find information.
Most important web elements on a web page for organic search engine optimization:
Page text
Title tags
Keyword META tags
Descriptions META tags
Alt tags
Hypertext links
Domain names
File names
Headers
Paid inclusion
Storefronts
Shopping carts
Out-of-the-box software
Software provided by the hosting company
Build your own system
Refer to your shopping cart considerations handout to help you select a solution
A payment gateway is a separate service and acts as an intermediary between the merchants
shopping cart and all the financial networks involved with the transaction, including the
customers credit card issuer and your merchant account.
Gateway compatibility
AVS protection
Gateway Compatibility
AVS (Address Verification) Protection
Statement fee
Application fee
Setup fee
Discount rate
Mid-qualified and nonqualified rate
Transaction fee
Monthly minimum
Reserve
Charge-back
A domain name uniquely identifies a website. Typing a domain name (also called a URL) into
your browser allows you to visit that site.
Anatomy of a Domain Name: You most often see a domain name listed as www.webixi.com
This is the unique part of the name. It represents your company or brand name. It is how you will be
branded and known on the web.
The last part is called the extension
A web hosting service generally provides server space for your files or website
In addition, website hosts can provide a range of services that can be tailored to your needs and your price
range. One example is e-mail.
Conclusions
An E-commerce website can be the next step for your business strategy to increase your sales
presence in your specific marketplace. Implementing an e-commerce site represents a
new strategy for business growth. You have an opportunity to expand your marketplace
and reach new goals with your company.
Questions?