TECHNICAL WRITING

Communication written for

and about business and
industry.

TECHNICAL WRITING
Communication written in
corporate environment.

TECHNICAL WRITING
It focuses on products &
services how to
manufacture them, market
them, manage them, deliver
them, and use them.

KINDS
a. Memorandums (memos)
and electronic mail (e-mail)
b. Letters
c. Reports
d. Proposals

KINDS

e. Brochures
f. Newsletters
g.
h.
l.

Fliers
Resumes (CV)
User manuals

IMPORTANCE
a. Streamlines

activities (min
input, max output)
b. Provides documentation of
work (all stages)
c. Keeps

informed

IMPORTANCE
d. Helps in decision making
e. Generates income (sales
letters, brochures, and
fliers)

IMPORTANCE
f. Keeps machinery working
(user manuals)
g. Gets a job (resumes)

PITNEY BOWES STUDY

2000
U.S. workers send and
receive an average of 206
messages per day via
various text, voice and
hardcopy tools

PITNEY BOWES STUDY

2000
Most of the workers spend
nearly one-third of their time
writing. A few even spend up to
50 percent of their time writing.

7 Cs OF TECH WRITING

Credibility (of the writer)

Courtesy (it improves
relationships)
Clarity
Correctness

7 Cs OF TECH WRITING

Consistency
Concreteness (facts and
figures are specific, no
vague statements)
Conciseness

PRINCIPLES
1. Legality
2. Honesty
3. Confidentiality
4. Quality
5. Fairness
6. Professionalism

PRINCIPLES
Legality
a.
The communication is
according to the laws and
regulations governing
organisation / profession
(Terms and conditions)

PRINCIPLES
b. These are consistent.
c. According to laws of land
and international laws.
d. Lawful command given to
right person by right man.

PRINCIPLES
Honesty
a. Communication is truthful
and accurate
b. Wholesome (Clear, concise
and coherent. Nothing is hidden)

PRINCIPLES
Honesty
c. Originality and creativity (no
borrowing of ideas)
d. Acknowledgement to those
whose ideas have been used

PRINCIPLES
Confidentiality. Disclose info:
a. Only to concerned people
b. To others with consent of
concerned people
c. When legally required to do so

PRINCIPLES
Quality
a. Be realistic
b. Deliberate before
communication
c. Discuss before finalizing

PRINCIPLES
Fairness. Give due respect to:
a. Interest of others
b. Cultural variety of others
(religion)
c. Obtain approval of concerned
people in case of conflict of
interest

PRINCIPLES
Professionalism
a. Evaluate communication of
others positively,
constructively and tactfully.
b. Ask others to evaluate your
communication

PRINCIPLES
c Improve own communication
through deliberate effort
d. Assist communication of others
through advice and supervision
e. Base communication on your
integrity