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About EXCEED
Founded in 1998
Small Disadvantaged Business
ISO 9001:2008 Certified
ISO 20000-1:2011 Certification in Process
MDOT MBE Certified
VA SWAM Certified
Headquartered in Lanham, MD
125 Employees
Exemplary Performance Record
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Service Offerings
PMO Definition
PMO Benefits
Projects Align with Organizational Goals:
The PMO ensures that all projects worked in an organization have
benefits that truly align to the most important needs and objectives of the
business
If the nature of the business environment changes significantly, the PMO
will decide what impact if any this will have on the active projects
PMO Benefits
Project Management Competence Increases:
Skill and competence of project management activities improve over
time
Formal or informal mentoring programs for all project managers
improves project management skills
EXCEEDs PMO
EXCEEDs PMO
Industry standards
Processes
Templates
Metrics
Knowledge Base
Industry Standards
EXCEEDs PMO bases its framework around ISO 9001:2008 and ISO
20000-1:2011 AND project management principles, practices and processes
based on industry standard methodologies such as the Project Management
Body of Knowledge (PMBOK) and the Information Technology Infrastructure
Library (ITIL)
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PMO Framework
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Industry Standards
ISO 9001:2008
Certification for Quality Management Systems (QMS)
Designed to assist organizations ensure they meet the needs of the customer
and other stakeholders
Over 1M organizations worldwide are certified
One of the most widely used management tools in the world
EXCEED is currently certified
Our QMS supports:
Operations
Business Development
Human Resources
Contracts and Administration
Purchasing
Finance
Information Technology
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Industry Standards
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Client Satisfaction
Reliability
Cost
Accuracy
Delivery/timeliness
Quality
Business Relations
Personnel
Customer Support
Responsiveness
Sub-contractors (if applicable)
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Client Satisfaction
December 2011 Client Satisfaction Survey:
Surveyed 10 clients
Overall rating of:
4.92
Key: 5.0 - 4.1 = Excellent
2011 4.96
2010 4.90
2009 4.91
2008 4.93
2007 4.90
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Industry Standards
ISO 20000-1:2011
Scope
Terms & Definitions
Planning and Implementing Service Management
Requirements for a Management System
Planning & Implementing New or Changed Services
Service Delivery Processes
Relationship Processes
Control Processes
Resolution Processes
Release Process
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ISO 20000-1:2011
Service Management
Framework
BS ISO/IEC 20000-1:2011
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Service Management
Framework
ISO 20000 requires the application of the methodology known as Plan-DoCheck-Act (W. Edwards Deming) to all parts of the Service Management
System:
PLAN: Establish, document, and agree to the SMS to include policies, objectives, plans and
processes to fulfill the service requirement
DO: Implement and operate the SMS for the design, transition, delivery and improvement of
services
CHECK: Monitor, measure, and review the SMS and the services against the policies,
objectives, plans, and service requirements and reporting the results
ACT: Take actions to continually improve performance of the SMS and the services
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ISO 20000-1:2011
Service Delivery Processes
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ISO 20000-1:2011
Relationship Management
Processes
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ISO 20000-1:2011
Resolution Processes
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ISO 20000-1:2011
Control Processes
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PMO Build-out
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Industry Standards
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PMBOK Processes
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Industry Standards
ITIL v3
Pronounced idle
Established in the mid-1990s by the UK government who wanted to identify efficiencies
from IT services and learn how the most successful organizations approached service
management
Serves as the definitive guide to best practices in IT
Not limited to IT!
Best practices lead to good practices and good practices lead to best practices
Standards for service management
Microsoft adopted ITIL in 2000
Has gone from 30 titles to 5 (23 processes)
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ITIL Processes
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Processes
Our PMO ensures that these standardized processes are in place for total
project management from managing risks, to planning schedules, to
managing communications, to delivering services, etc.
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Templates
Project Charter
Feasibility Study
Business Case
Project Management Plan
Change Management
Communications Management
Cost Management
HR Management
Procurement Management
Quality Management
Risk Management
Risk Register
Schedule Management
Work Breakdown Structure
Scope Management
Transition Out Planning
Lessons Learned
Project Acceptance
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Metrics
Over time, our PMO will establish objective metrics which will provide an
independent view as to how a contract is progressing, provided in addition
to the Project Managers status report
This will work in coordination with our current ISO metrics
Client Satisfaction Surveys
Profitability margins
Yellow, red, green ratings
A value-add to the client
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Knowledge Base
The PMO will build, maintain, and share a knowledge base of lessons
learned and best practices from previous contracts:
Organizational process assets
Lessons learned database
Everyone should contribute
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Challenges
Training
Enforcement in a positive way
Audits
Internal
External
Staying current
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Successful PMO
Implementation
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