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Management FSCM - DM
Dispute Management
Content
SAP Dispute Management An Overview
Dispute Management - Business Requirement
SAP Dispute Management Features/Benefits
Dispute Case: Short payment - Process Flow
Dispute Case Central Unit
Dispute Case - Details
Process Integration
Integration FSCM Components
Deployment scenario
Customer Enhancements
Case study
Dispute Case
Process Incoming
Payments (F-28)
Short payment
YES
Short Payment
Process Flow
NO
Clear Invoice
Get information
Contact customer
Responsible person
N
O
Dispute reason
known?
YES
Clear Residual
Item & Close
Dispute case
Create
Credit Memo
YES
Investigate
Reason for
Dispute
Valid Reason?
NO
NO
YES
Write off ?
Process Integration
SAP Dispute Management is integrated with the financial
processes of SAP Financials-Accounts Receivable.
Dispute cases can be created at the time of recording
payment from customers
Post incoming payments (F-28)
Cases can also be created at the time of:
Display Line Item list (FBL5N)
Clear Account (F-32)
At the time of automatic creation of dispute cases for
residual items, system copies amounts from source (FI)
document into dispute case and also links corresponding
documents.
Deployment Scenario
SAP Dispute Management 6.0 can be set up in different
ways:
Single system scenario
Multiple system scenario
Multiple system scenario 1
SAP ERP 2005- Single system scenario SAP ERP 2004 SAP ECC 6.0
FI-AR**
SAP DM 6.0
SAP NW
SAP 4.7
[FI-AR]
2004s
SAP DM 6.0
A
L
E
SAPECC
NW
SAP
6.0
SAP NW
SAP DM 6.0
ALE
SAP ECC 6.0
SAP NW
SAP NW
2004
2004s
SAP 4.6c
[FI-AR]
SAP DM 6.0
ALE
SAP ECC
6.0
SAP NW
SAP Web
SAP Basis
AS
2004s
4.6c
2004s
R/3 ENT - Multiple system scenario 2 R/3 4.6c - Multiple system scenario 3
Customer Enhancements
Customer Enhancement
Control screen layout of dispute cases:
Attribute profile changes such as field changes ->Required,
Invisible, Dropdown, Not-modifiable
Field grouping
Customer specific attributes
Folder Model
Add new folders
Control document type
Customer Enhancements
Case Record Model:
Case records models are created for the case records.
Case record model allows to define the type and
arrangement of
objects in the case record (also known as linked objects).
SAP Recommendation:
Do not use the case record model Dispute Management
delivered with the standard; create your own case record
model.
Thank You