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Introduction
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Objectives
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Causes of Conflict
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Damaging Conflict
Name Calling.
Personal Attacks.
Silent and Withdrawn,
afraid to speak up
Cliques, gossip and
rumors.
Lack of Mutual
Respect.
Healthy Conflict
Disagreements that are
communicated in a
supportive environment
that foster the generation
of new ideas or ways to
problem solve.
Tension that increases
awareness or sheds light
on a growing workplace
problem.
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Questions? Comments?
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Questions? Comments?
(The following are sample questions for the presenter to pose, they
should be removed from the slide before presentation.)
Using the example that we discussed a few minutes ago, can
anyone describe what the consequences of this conflict have
been?
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Competing
The Competing Method involves handling the conflict through
unilateral decision making. This is most appropriately used by
managers and leaders in the workplace.
The Competing Method is used primarily for:
Situations that involve quick action.
Instances where there is no compromise or debate.
Making hard or unpopular decisions.
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Collaborating
The Collaborating Method involves handling the conflict through
team input. This means of handling conflict is particularly useful
if all parties in the conflict want to find a resolution, but are
unable to agree on what the resolution should be.
The Collaborating Method is used primarily for:
Gaining support from the team.
Using the different perspectives as an opportunity to learn.
Improving relationships through collaboration.
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Compromising
The Compromising Method involves handling the conflict by
reaching a resolution that involves a win on both sides of the
table.
The Compromising Method is used primarily for:
Resolving issues of moderate to high importance.
Finding a solution that involves equal power and strong
commitment on both sides.
Situations where a temporary fix may be needed.
Backing up a decision thats been made using the competing or
collaboration methods.
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Avoiding
The Avoiding Method is a way of handling conflict by making an
active decision to not handle the conflict. This is best used for
situations that are not work related and should be solved
through another means.
The Avoiding Method is used primarily for:
Unimportant or non-work related issues.
Buying time until a resolution can be reached.
Recognizing issues as symptoms.
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Accommodating
The Accommodating Method is a way of handling conflict by
allowing the other side to win.
The Accommodating Method is used primarily for:
Maintaining perspective in a conflict situation.
Making active decisions on what can be let go vs. what needs
another method.
Keeping the peace and creating goodwill.
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Questions? Comments?
(The following are sample questions for the presenter to pose, they
should be removed from the slide before presentation.)
Lets discuss some of the methods that have been used to handle
the conflict example weve been discussing.
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Do
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Dont
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Questions? Comments?
(The following are sample questions for the presenter to pose, they
should be removed from the slide before presentation.)
In our example, can anyone name a do or dont that has been
used? How was it effective (or not)?
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Questions? Comments?
(The following are sample questions for the presenter to pose, they
should be removed from the slide before presentation.)
Using the steps we have just reviewed, lets discuss how we will
solve the conflict we have been working on today.
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Summary
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Summary (contd)
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Questions? Comments?
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Course Evaluation
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