PRODUCTION AND TOTAL QUALITY MANAGEMENT

SECOND SEMESTER, AY 2014-2015

DOCTOR OF PHILOSOPHY IN EDUCATION MAJOR IN TECHNOLOGY MANAGEMENT
SURIGAO STATE COLLEGE OF TECHNOLOGY

Dr. Romy Jun A. Sunico

I - TQM Perspective

TQM Evolution - Ms. Moleta

Definition of Quality
Chain Reaction
Dimensions of Quality
Evolution of Quality
Quality Control (QC)
Quality Assurance (QA)
Quality Planning
Quality Improvement
Strategic Planning
Quality Management (QM)
Total Quality Management

I - TQM Perspective

Quality Costs Ms. Cubillan

Cost of Quality
Classification of Failure Cost
Reducing Costs
Jurans Model of Optimum Quality Costs
Analysis of COQ for Improvement
Analysis of External Failure Cost
Analysis of Internal Failure Cost

I - TQM Perspective

Leadership Mr. Clavacio

Definition of TQM
Elements of TQM
Leadership of TQM
Demings 14 points for Top Management
Ten Strategies for Top Management

I - TQM Perspective

TQM Implementation Engr. Asumen

TQM Tools and Techniques

PDSA TQM Implementation
Planning Phase of TQM
Apply PDSA for Improvement
Getting Things Done
Barriers to TQM Implementation

I - TQM Principles and

Strategies

Customer Satisfaction Mr. Tibe

Service Quality
Features of Services
Customer Delight
The Kano Model
Agreed Customer Requirements
Customer Perceived Quality
Customer Feedback and Complaints Resolution
Customer Feedback
Complaint Resolution
Complaint Recovery Process

II - TQM Principles and

Strategies

Employee Involvement Ms.

Lumangcas

Employee Motivation
Motivation Theory of Individual Employees
Teamwork
Effective Communications
Training and Mentoring
Recognition and Reward
Feedback and Performance Appraisal
Performance Appraisal

II - TQM Principles and

Strategies

Process Approach - Ms. Morales

Model for Process Definition

ETX Model
Subburajs 6S Model for Process Improvement
Customer Supplier Chains
Supply Chain Management
Just-in-Time (JIT) Manufacturing
Lean Manufacturing
Kanban Systems
Cellular Manufacturing
Single Piece Flow
Zero Defects

II - TQM Principles and

Strategies

Continuous Process Improvement Ms. Pederi

Jurans trilogy
Kaizen
PDCA and 7 Quality Tools
Goal of Kaizen
Kaizen Blitz-Benefits
5S Practices
5S Certification
The Seven Deadly Wastes
Business Process Reengineering
BPR and TQM

II - TQM Principles and

Strategies

Supplier Partnership Mr. Becina

Importance of Suppliers
Supplier Selection
Supplier Standards
Long Term Contracts
Involvement of Supplier in Development
Alignment of Quality Systems
Quality Audit
Product Audit
Incoming Inspection
Supplier Rating
Vendor Rating System
Proper Communications
Supplier Seminars
Support for Improving Infrastructure
Bonus and Penalties

II - TQM Principles and

Strategies

Performance Measures - Mr. Guiral

PDCA for Measurement

Criteria for Selection of Measures
Measurement Strategy
Performance Measure Design
Balanced Scorecard (BSC)
Performance Based Management System
Attributes of Successful Performance
Management System

III Statistical Process

Control

The Seven Quality Control Tools and Introduction to Statistics

- Mr. Gaas

Process Control
Tool 1 : Process flow Chart
Tool 2 : Cause and Effect Diagram
Tool 3 : Check Sheet
Tool 4 : Scatter Diagram
Tool 5 : Pareto Chart
Tool 6 : Histogram
Fundamentals of Statistics
Characteristics of Normal Distribution Curve
Tool 7 : Control Chart
Causes of Process Variability
Accuracy and Precision
Standard Normal Curve Distribution
Acceptable Quality Level (AQL)

III Statistical Process

Control

Control Charts for Improving

Process Capability Ms. Francisco

Process Stability
Central Limit Theorem
Control Charts
Control Chart for Variable Data
Process Capability Indices
Control Charts by Attributes
Guidance for Selection of Charts

III Statistical Process

Control

Six Sigma Mr. Bojucan

Defects and Six Sigma

Definition of Six Sigma
The Origin of Six Sigma
Essence of Six Sigma
Six Sigma Process Models
Design for Six Sigma (DFSS)
Six Sigma Implementation
Six Sigma, Lean, Kaizen and TQM

III Statistical Process

Control

Seven New Management Tools Ms.

Nanol

Tool 1 : Affinity Diagram

Tool2 : Relationship Diagram
Tool 3 : Tree Diagram
Tool 4 : Matrix Diagram
Tool 5 : Process Decision Program Chart
(PDPC)
Tool 6 : Activity Network Diagram
Tool 7 : Prioritization Matrix

IV TQM Tools

Business Process Benchmarking

Ms. Escauso

Definition of Benchmarking
Triggers for Benchmarking
Types of Benchmarking
Reasons for Benchmarking
Identifying Process to Benchmark
Benchmarking Partner
Benchmarking Process
Reasons for Failure of Benchmark

IV TQM Tools

Quality Function Deployment (QFD)

Ms. Gono

What is QFD?
QFD Team
House of Quality
Prioritized Technical Requirements
Construct House of Quality
Iterative QFD
Organizations using QFD
Tips for Success of QFD

IV TQM Tools

Taguchis Robust Design Mr. De la

Cruz

Measure of Quality
Taguchis Loss Function
Signal to Noise Ratio
Taguchi Philosophy
Experiment
Orthogonal Arrays

IV TQM Tools

Total Productive Maintenance (TPM) Ms.

Docoy

Goal of Total Productive Maintenance

Preventive Maintenance
History of TPM
Use of 5S
Overall Equipment Efficiency (OEE)
Performance Efficiency
Quality Rate
Steps to Increase Overall Equipment Efficiency
The Results of TPM

IV TQM Tools

Failure Mode and Effects Analysis

(FMEA) Engr. Calinawan

Reliability
Bathtub Curve
Failure Mode and Effects Analysis (FMEA)
FMEA Risk Priority Number (RPN) Technique
Failure Mode Effects and Criticality Analysis
(FMECA)
Criticality Matrix

V - Quality Systems

Quality System ISO Standard Ms.

Fernandez

ISO
Quality Management System (QMS)
Clause 4 Quality Management System
Clause 5 - Management Responsibility
Clause 6 - Resource Management
Clause 7 Product Realization
Clause 8 Measurement, Analysis and Improvement
Implementation of ISO 9001 and Certification
Continuing ISO 9000 Certification
Sector Specific Quality System Standard

V - Quality Systems

Environmental Management System (EMS)

14001 Ms. Fernandez

Benefits of EMS
Requirement of Environmental Management System

Quality Awards - Ms. Fernandez

The Deming Prize

Malcolm Baldrige National Quality Award
State Level Awards in USA
European Quality Awards
Etc.