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MANAGING EMPLOYEE
ATTITUDE AND WELL-BEING
Emotions in the
Workplace
Attitudes
Attitudes are cluster of beliefs, assessed
Cognitive Dissonance
An uncomfortable tension experienced when
Job satisfaction
A persons evaluation of his or her job and
ExitVoiceLoyalty
Neglect (EVLN) model
As the name suggests, the EVLN model
Exit
Refers to leaving the organization, transferring
to another work unit, or at least trying to
make these exits.
Voice
Refers to any attempt to change, rather than
escape from, a dissatisfying situation.
Loyalty
This has been described in different ways. The
most widely held view is that loyalists are
employees who respond to dissatisfaction by
patiently waitingsome say they suffer in
silencefor a problem to work itself out or
get resolved by others.
Neglect
Includes reducing work effort, paying less
attention to quality, and increasing
absenteeism and lateness.
Organizational Commitment
Refers to an employees emotional
attachment to, identification with, and
involvement in a particular organization.
Stressors
Incivility
Work Overload
Low Task Control
Personality
Refers to the relatively stable pattern of
behaviors and consistent internal states that
explains a persons behavioral tendencies
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